Located in Hua Hin, Hua Hin Marriott Resort & Spa is by the sea, within a 5-minute drive of BlúPort Hua Hin Resort Mall and Hua Hin Railway Station. This 5-star hotel is 1.5 mi (2.4 km) from Hua Hin Market Village and 1.9 mi (3 km) from Cicada Market.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a waterslide, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Amber Kitchen, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 33 meeting rooms available for events. Free self parking is available onsite.
Make yourself at home in one of the 322 guestrooms featuring refrigerators. Rooms have private balconies. 48-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Hua Hin Marriott Resort & Spa has been named one of Thailand's top 10 hotels by Tripadvisor, receiving the prestigious "Travelers' Choice Best of the Best" award!
"I had high expectations for my stay at the Hua Hin Marriott, given its reputation, but my actual experience was incredibly disappointing. While the hotel's facilities, environment, and location were all good, the most crucial aspect—the 'service'—completely dragged down the entire hotel's standing. This was especially true for the front desk staff's attitude and professionalism, which were utterly unbefitting of the Marriott brand.
From the moment I checked in, the front desk staff were aloof and perfunctory, lacking even the most basic service awareness. They were impatient with guest questions and communicated in a stiff manner, making it feel as if I was 'begging them to do their job' rather than receiving the service expected from a high-end hotel. Throughout the entire process, there was a complete absence of professionalism, respect, and warmth.
What was even more frustrating was that some front desk employees clearly lacked training; they were unfamiliar with procedures, inefficient at resolving issues, and quick to pass the buck. Many simple problems took an unreasonably long time to address, leading to an extremely poor experience.
Frankly, at the price point and positioning of the Hua Hin Marriott, guests are paying for more than just a room—they're paying for service. However, the front desk service here was worse than what you'd find at many standard business hotels. No matter how good the hardware is, it can't compensate for such terrible service attitudes. I hope the hotel management takes the issues with the front desk team seriously, or they will continue to erode guests' trust in the Marriott brand."