Name: Mercure Hurghada Hotel
Address: Km 12 Hurghada - Safaga Rd, Hurghada, Red Sea Governorate, Egypt, Km 12 Hurghada - Safaga Rd, Overseas, Egypt
Rating: 7.9

Mercure

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不會再去的酒店。
嘗試額外收費：去住了明確了入住人數，卻還是想要對小朋友額外收費，聯繫攜程溝通才解決。
位置偏僻：去城區20分鐘。
交通不便：不讓網約車進來，酒店大堂出租車是網約車的十多倍（網約車到機場2美金， 他們的車25美金），不用他的出租車的話步行到門口要走10多分鐘。
沒有電梯：它是分散的一堆堆3樓小別墅組成，樓梯狹窄，帶着行李上下非常不便。
服務非常差：入住辦理40分鐘，可以跟歐洲遊客閑聊也不加快辦理速度。前台讓找門口保安溝通送行李，門口保安一點英語都不會講，又回去找前台，前台説很忙，等着。又去找大堂經理。大堂經理也説很忙，等着。再去門口，又沒有可用的行李車。本來一路疲憊，搞完入住心更累了。從門口到前台到房間，走路都要10分鐘，最後自己拉着行李找房間和上樓。
餐廳太擠，它的好幾個餐廳衹提供給入住7天以上的客人。主餐廳不大，所以非常擁擠，飯點要排隊。餐食就是中規中矩的阿拉伯餐，沒啥好吃的。唯一一個亮點是有小朋友專區，小桌小凳還有動畫電視。
設施一般，設施不新也不老舊，但洗澡水壓力很小洗澡一點都不舒服。

I will never go to this hotel again.
Tried to charge extra: After we checked in and confirmed the number of people staying, they still wanted to charge extra for the children. We had to contact Ctrip to solve the problem.
Remote location: 20 minutes to the city.
Inconvenient transportation: Online taxis are not allowed to come in. The taxis in the hotel lobby are more than ten times the price of online taxis (online taxis to the airport cost 2 US dollars, and their cars cost 25 US dollars). If you don't use their taxis, it takes more than 10 minutes to walk to the door.
No elevator: It is composed of a bunch of scattered 3-story villas, and the stairs are narrow. It is very inconvenient to go up and down with luggage.
Very poor service: Check-in takes 40 minutes, and you can chat with European tourists but it doesn't speed up the process. The front desk asked me to find the security guard at the door to send the luggage. The security guard at the door didn't speak English at all, so I went back to the front desk. The front desk said it was busy and waited. Then I went to the lobby manager. The lobby manager also said it was busy and waited. I went to the door again, and there was no luggage cart available. I was tired all the way, and I was even more tired after checking in. It takes 10 minutes to walk from the entrance to the front desk to the room. Finally, I dragged my luggage to find the room and go upstairs.
The restaurant is too crowded. Several of its restaurants are only open to guests staying for more than 7 days. The main restaurant is not big, so it is very crowded and you have to queue up at mealtime. The food is just standard Arabic food, nothing delicious. The only bright spot is that there is a special area for children, with small tables, small stools and animated TVs.
The facilities are average, neither new nor old, but the water pressure of the shower is very low and it is not comfortable to take a shower.

Nhân viên lễ tân làm việc siêu chậm và còn thái độ với khách hàng khi chúng tôi có ý kiến, vị trí xa trung tâm và khu vực phòng rất xa khu vực lễ tân và các tiện ích. Sẽ không quay lại khách sạn này.

The receptionist works super slow and is rude to customers when we have comments. The location is far from the center and the room area is very far from the reception area and amenities. Will not return to this hotel.

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Superior Family Room with Garden View

I stayed with a group for a few days and then extended my stay for another day. The price tripled on New Year's Eve. I was exhausted after a day at sea. When I came back for dinner, I was not allowed in. I was told to go back to the room to find the invitation card... The whole New Year's Eve event was not good.

The staff is friendly and enthusiastic, the facilities are new and fully equipped. I will come back if I have the chance

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10.7km from Hurghada International Airport

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Hurghada

Egypt

Red Sea Governorate

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