Vienna Hotel (Huizhou Danshui Baiyun Road) Guest Reviews
4.7/5
Outstanding
399 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(399)
Positive reviews(391)
Reviews with photos/video(40)
Friendly front desk staff(44)
Delicious breakfast(24)
Convenient for shopping(21)
Easy to get around(19)
Quiet & comfortable(16)
Convenient parking(16)
Near shopping area(13)
Perfect for business trips(11)
Negative reviews(8)
Guest User
Superior Queen Room
Stayed in Dec 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 21, 2025
It’s nice hotel, Clean, good location so you can go walking to shopping malls and good restaurants
Response from Property: 尊敬的賓客,您好!非常感謝您的誠摯點評,也非常開心酒店給您留下了非常美好的回憶,願我們體貼入微的服務能給您的生活帶來更大的樂趣,祝您工作順利,天天擁有好心情!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 10, 2024
The room is clean. I brought my kids here today and they gave me snacks. Next time I come over to play, I’ll stay at their house.
Original TextTranslated by Google
Response from Property: 尊敬的賓客你好,感謝您的光臨,同時也真誠的感謝您對我們的喜愛和認可,您記住了這裏的美好時光,讓我們心裏感動,讓賓客享美好入住體驗是我們義不容辭的責任。能得到您的讚許,我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會。
Guest User
Deluxe Room (2 Beds)
Stayed in Apr 2024
Booked for others
2 review
1.0/5
Posted on May 4, 2024
Breakfast is very poor, little variety
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, we will inform the relevant departments to improve the quality. Your evaluation is our driving force and we look forward to your visit again!
Guest User
Deluxe Room (2 Beds)
Stayed in Aug 2023
Other
1 review
1.0/5
Posted on Sep 24, 2023
Service: The waiter swipes the card to enter and exit the room at will
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your stay and taking time out of your busy schedule to leave us a review. Serving every guest well is our consistent pursuit. We were very anxious after seeing your review. We immediately investigated the corresponding room attendant. During the surveillance, we saw that the attendant knocked on the door three times and spoke, but never got a response. So we made a judgment on this situation. 1. The guest had an incident. In special circumstances, you need to open the door for inspection. 2. You have put your room card in the room and have not checked out, so you opened the door. I am very sorry for bringing you a bad check-in experience. I once again apologize for the inconvenience caused to you. Apologize. If you find any special circumstances during your stay, you can call the room phone number "0" at any time to go to the front desk to provide you with assistance. We have 24-hour staff on duty to provide you with services at any time. We apologize again for the inconvenience. For this reason, we apologize. Your tolerance and understanding are the encouragement and support for our work! The thoughtful Xiaowei has also prepared small gifts for you to pick up at the self-service counter. We look forward to your next visit and to experience every service. We also look forward to your next visit. When you visit our hotel for the first time, we will compensate you to the maximum extent for your bad experience. We look forward to your coming again and feel the progress of Xiaowei. I wish you a happy life.
Anonymous User
Deluxe Queen Room
Stayed in Jun 2022
Solo travelers
33 review
1.0/5
Posted on Jul 5, 2022
There was no parking space and I was asked to park on the roadside. I was asked to leave my keys at the front desk and they told me to park for me before 8 a.m. If I didn't park properly, I would be deducted points. We were told that we should not be afraid of parking here. They also said that everyone else parked here. As long as you give us the key, you won’t be afraid. We also specifically told you not to deduct points! As a result, I called the traffic police at around eight o'clock, but my points were still deducted. When I asked the hotel front desk, I was told that I was sorry and had forgotten it, so I don't have to take responsibility. How can I stay in a hotel like this?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we have caused you. Due to the limited area of the hotel, there is only a ground parking lot in front of the hotel, and the parking spaces are very limited. We also actively help park guests to reduce customer troubles. Regarding customer service at the front desk, we will also further strengthen teaching and improve customer communication skills and hospitality services. Your suggestions are very important. We have fed them to the front office/security department and made improvements immediately. We believe that our colleagues will be more meticulous in serving guests in the future. Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service. Recently, the hotel has a 30% off special offer. There are many discounts during the event. We sincerely look forward to your next visit!
Sinvedeqingchun7
Deluxe Queen Room
Stayed in Jun 2022
Business travelers
1 review
2.0/5
Posted on Jul 5, 2022
It feels different from Vienna where I lived before, it seems like I’m living in a fake place 😄
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at the Vienna Hotel Danshui Baiyun Road Branch. We are sorry that your stay was not satisfactory. We sincerely hope that you can provide us with your valuable opinions. We also hope that you can give us the opportunity to make corrections and continue to improve. , thank you again for your love and sincerely look forward to your visit again!