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The hotel is located on the street behind Union Square, which is very convenient to reach in 5 minutes. The starting point of the tram is also there. The room is not big but very clean. If you need anything, just tell the front desk and they will basically solve it. I would like to remind you that there will be many homeless people on the street next to the hotel in the evening. Walk around it, and don't look at them even if you see them. It's still safe. Overall it's OK.

It's really far from the big spectrum. First of all, there are many additional fees here. Even if you prepaid on Trip.com, you need to pay the various miscellaneous fees they set up at the store, about $45-50 dollars per day. On the day of check-in, I found that I was inexplicably brushed with more than 1,200 US dollars + 500 pre-authorization. I didn't take it too seriously and thought it was a problem with Trip.com and the hotel settlement. Contact Trip.com to let them solve it. Solving for two days, the communication has been bad, Ctrip really experience 0 points, various customer service changes, one push, no one solves the problem. Said that the hotel gave the agent feedback without brushing more. I went to the front desk myself. The front desk promised to tell me that there was no money and I couldn't find it, but the bank told me that the money was not pre-authorized and the transaction was successful. I couldn't bear it, called out their manager, and then talked about the situation, and I told her not to go to my name or the consumption in my room, go to the exact number, and then see what happened. She and I pulled out all the hotel transaction records in the past few days. We sat at the front desk to check it out. It turned out that the employee who checked me in before just swiped my card for pre-authorization when I checked in. Then I counted the room rate of the previous customer who checked out on my head, and used my card to pay for the room rate for others... I was really stunned, I have never heard of a hotel like this. And there are a lot of messy fees, and you have to pay a lot more every day. It is not the cost of booking a room at all. In short, it will not be booked again. Everyone really avoids the pit.

Although it has been open for many years, it is still impeccable in all aspects.

Stayed here after a bad experience at a hotel down the street. Luckily found a good rate and was pleasantly surprised to be able to check in upon our arrival around 10am. Super helpful front of house staff. The room was huge for a standard room and the bathroom had great facilities. Bed was large and very comfortable, and really appreciated the walk in closet as well as fridge in the room. Location wise you are super central, with a lot of amenities like Starbucks and Walgreens just across the street. Maybe more of a SF issue than the hotel, but did feel a little uncomfortable being out in the area in the evening due to the large numbers of homeless on the streets - we saw on a few occasions people harassing guests coming in and out of the hotel, but was handled well by the reception staff. Main reasons for one star being knocked off was firstly the AC in the room. While the window was openable, it was quite unnerving to have it open on the 10th floor. We hoped the AC would compensate for this, however it would not go below a pre-set temperature level when we could’ve appreciated some cold air coming in. We did ask the front desk twice about this and they said they’d send up maintenance to manually change the limiter but unfortunately this never happened. The reception area also can become incredibly loud in the evenings with the bar having live music - there were times I could not hear the staff talking to me due to the volume. It also took a considerable amount of time to check in, at least a 10+ minutes process which began to be irritating if we had something to ask but had to wait behind large groups to check in. We also did not get bathroom amenities restocked on three occasions. These may seem like trivial issues, but for the price point of the hotel these should not be issues in the first place. Otherwise however we had a very pleasant stay and would definitely recommend.

Was here for holiday, chose this location as heard it is one of the safer areas. It was too bad, just that opposite the park there are quite of bit of homeless people sleeping. Location was alright, was accessible to Fisherman wharf, Golden Gate (took Lyft all the way). Around $10 to $25 per trip. Service was quite good, the staff was friendly and helpful. Even the cleaning staff was cheerful and greeted everyone. However for the room, it was not the best, not what i would expect of Hilton having frequent the brand in other countries. Unlucky as got one of the un-renovated rooms. Room was outdated. The shower is a one way, so you can't control the flow of the water. There isn't even a sink stopper to fill the tub. Overall because of the room, wasn't the best for me.

The St. Regis San Francisco can be said to be the ceiling level of local hotels, and it is also one of the top hotels I have stayed in in the United States. It is in an excellent location. SFMoMA is next door to the hotel, and it is basically only a 5-7 minute walk from the Union Square shopping street. The overall size of the hotel is not large, but the services, hardware, and facilities are very exquisite and delicate. Although the quality is far from the St. Regis Hotel in China, it cannot be judged by domestic standards in the United States. It is highly recommended!

One of the best run hotels in the City. We enjoyed every aspect of our stay. The staff is incredibly well trained. From the moment you get out of your Uber at the front door to the front desk staff they all make you feel so welcome and helpful. Kyle and his fellow concierge all made great suggestions during our stay. The room amenities are wonderful. Great soaps and towels and robes all very luxurious. The location is so central we walked everywhere. Close to museums and Ferry Building and Chinatown. We wouldn't stay anywhere else!

neighbourhood is a bit shady if you turn towards Market Street so after 5pm needs to be mindful. Overall good location with nearby amenities, hope the situation could improve as this is a really great location

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

We stayed here for three nights while visiting San Francisco. We booked a suite on the 15th floor while our adult daughters stayed in an adjoining double room. The hotel, although old, is exceptionally well maintained. This is not just any hotel but a landmark building with beautiful architecture that has withstood the test of time. I cannot say enough for the staff who are definitely part of the experience. So much so that you are likely to get to know them on a first name basis. Sal and Tony were just two who really excel in their service to guests. The location is exceptional. Its high location provides excellent views of SF. The rooms were beautiful and hats off to housekeeping. Need i say more? This is a hotel run by an exceptionally good and friendly team. Thanks for making our stay so special.