Oaxaca Hotels with Hot Tub

The hotel has some good things to offer. The central courtyard has maintained its feeling of antiquity and is thus quite beautiful. And the few fully modernized rooms on the top floor are attractive and comfortable. But for us, the bad outweighs the good. We were a group of seven, and had reserved four rooms. The dates for one of the rooms had to be changed after we had reserved, and one of our party called to make sure that everything was in order (she speaks near-native Spanish) and she was assured that it was. When we arrived, we found that our reservation had been totally bungled. Two of us had reserved modernized rooms with a terrace; we got one of those, while the other party was put in a dark, rather dank room in the corner of the first floor. The third party landed in a room somewhere between these extremes. And the fourth room had only been reserved for one night and not the four we had booked; that person had to find another hotel. When I showed the manager our reservation numbers, he claimed that our friend who had spoken with him on the phone had made these changes and in fact *cancelled* one of the rooms. To add insult to injury, one of our party was told on the morning of our next to last day that they would have to change rooms because another party had reserved their room. They weren't happy, but they complied. When we all returned from a day's activities, it turned out that the hotel staff had asked the *wrong party* to change rooms and now wanted my wife and me to make yet another change. This is where we put our foot down. The helpfulness and friendliness of the staff is very mixed. The bartender is charming, and one of the ladies at the front desk is helpful. But, in general, the staff is neither helpful nor notably friendly--judge by the standards of most Oaxaca hotels and restaurants. If you do go, insist that you stay in one of the modernized rooms on the top floor. And get your reservation in writing! With a professional management, some needed renovation, and better staff training, this hotel might live up to its four star rating. Just for reference, we are frequent visitors to Mexico; we have been to Oaxaca for three of the last four years.

Great hotel! Nice rooms; nice restaurant; good location. We had a small suite which had a table and sofa, and spacious room… we used all of it. Our room opened to an inside patio so it was not as noisy. The atmosphere on its patio was relaxed and friendly (they have rescued birds there which I loved.) there are other outdoor sitting areas on the third floor… one is open to the city. Easy walking distance to all the sights.