Kushiro City Hotels with Hot Tub

"My stay this time was far from smooth. I booked a 17 sqm room, but upon arrival, the hotel said it wasn't available and offered a 13-15 sqm room instead, with no refund for the downgrade – absolutely unheard of! I've only ever known hotels to offer free upgrades when the booked room isn't available, never a downgrade without a refund. I arrived at 12 PM and, after being told my booked room was unavailable, I contacted Trip.com. I was met by 'Xiao Hong,' the most unhelpful customer service agent I've ever encountered. Despite calling multiple times over 5 hours, there was no feedback, and she repeatedly delayed responding, costing me dozens of yuan in call fees. Frustrated, I requested a new agent, and the issue was resolved by a supervisor in less than 15 minutes, finally demonstrating the level of service I expect from Trip.com. As a 16-year Trip.com Diamond member, I choose to book through them over other OTA platforms like ** (removed specific OTA name), even paying a bit more, precisely because of their customer service's ability to handle emergencies. This experience was truly disappointing, though I'm glad the customer service supervisor maintained the usual standard."

"Thank you to the hotel staff who helped during the 8th December earthquake. It was our families first experience of an earthquake and tsunami warning, so we were very worried. We came down from level 16 to the level 3 evacuation zone once the tsunami warning was triggered, and we met your staff there who were setting up the evacuation area. A big thank you to the male staff member who put our minds at ease and used google translate to guide us and let us know it was safe to return to the room 1）地理位置优越，出门左边有便利店；离币舞桥走走也就到了，可惜当天天气不好，没有看到世界有名的落日； 2）楼下的西餐厅味道很不错👍价格也比较公道 3）洗衣机是免费的（在四楼） 4）地下停车场是1000yen(住客)，虽然不免费，但也比较公道。 5）入住当晚遭遇地震（12月8日，7.6级）虽然钏路离得比较远，但是在16楼，晃得也比较厉害。后来海啸警告也来了。我们穿好衣服，从16楼冲到3楼避难层（虽然沿着绿色指示，但是在三楼找不到出口，后来员工打开了宴会厅的门，将我们安顿下来，一家三口才比较安心！十分感谢员工们！后来有一位男士一直利用google translate跟我们沟通，也让我们安心不少。十分感激！第二天check out时，想看看他叫什么名字，写一封感谢信，但是名牌太小了，不了了之。不过，疑惑为什么其他旅客都不下来？那么淡定）"

"The bus stops right in front of the hotel when returning to Kushiro from Lake Akan. It is very convenient. There are izakaya ramen shops and convenience stores nearby. The breakfast is rich and the service is also very good. It is not far from the JR station."