Exeter Hotels with Hot Tub

I work in tourism and consequently I’ve visited the Leonardo, Exeter on numerous occasions this year. The staff at the hotel have always been helpful, pleasant and engaging with my guests and Ready to work with me in order to ensure that people have the best possible experience. On My most recent visit, a guest left their mobile phone at the hotel, Geraldine from reception went way above and beyond to ensure that the mobile phone was sent on to be reunited with the guest as soon as possible, and with no fuss. I am very thankful to her for her assistance. All members of staff that I’ve met at the hotel over the past season are worthy of praise, but, unfortunately, I don’t know the names of many, including the very efficient housekeeping team, however, I’m going to list the names of the following from reception and food and beverage, all have whom have helped me tremendously in recent months: Reception - Carly, Geraldine, Sophia, Chloe, Geraldine F&B - Karen & Lymer My thanks to you all!

This was my first visit here after being recommended by work colleagues. The hotel has a strange set out with rooms in different blocks, more like a motel. Unfortunately my room(room 3) had a lot of noise from the adjoining rooms which kept me awake during the night. The food in the restaurant was excellent, no complaints with friendly staff behind the bar. Plenty of parking which seemed secure. Good location right beside the bypass on the way down to Cornwall.

I reviewed this hotel in December 2011, you can find it in the history. First things first. I am not a nit picking whinge screaming for the manager at the slightest issue. Far from it. But it really pains me to write this due to my stay. I work abroad now and a colleague and me were needed to be in Exeter and from 11 years ago thought of this hotel as ideal. How wrong can I have been and how deteriorated this place has become. Checkin ＞ Ok but staff obviously frustrated about the running around children and the noise, they were clearly embarrassed. 2 were kicking a football around the reception. Some mothers nearby didn't seem to even care. Room ＞ not at all good, worn out carpet, windows didn't open but for about 3 centimetres so it was very warm. Of course the AC was not working and i was told it was being looked into. Also no hangers in the cupboards at all took an hour after asking for some to arrive. Reception / Bar ＞ very odd indeed, 2 same dressed gentlemen always looked you up and down when walking through. You are also on video, they kept talking on their walkitalki devices when they weren't smoking outside!!!!! Look at my pictures, whats going on in this place? Public area / corridors ＞ not nice. Food and glasses left outside rooms 24 hours, some rooms seem to have a drum and bass convention going on. Oh and the smell of those vape things was awful. Maybe thats why we had to evacuate at 0100 in the morning with a fire alarm. I heard the fire guys discussion on it being from someone vaping. Security ＞ For who? OK there was the 2 strange videoing guys in the bar area, but my keycard stopped working 4 times in 7 days. You just go the reception and they say ”ah yes it happens, whats the room number” THAT IS ALL! I had a written note in my room one evening saying sorry to come in to the room but I left my HDMI connector in the room! Parking ＞ now its ridiculously expensive on what used to be included. Utter rip off. Its a ANPR system so beware. What i couldn't understand was that looking out of my widow there were 2 or 3 cars sometimes at night with people sleeping overnight in them. I checked the status on gov. website all no MOT or tax. Whats going on here? Overall a massive disappointment from 11 years ago and feel very sorry for the staff, they know whats going here and it shows in their manner Check out ＞ at last! But then i find 50 pounds of ”laundry” on my room, I asked to be removed. One night was over 200 pounds ”oh its just due to the system” Yeh right. Conclusion ＞ you are being taken for a ride here and I will take this with Accor the parent company. A shabby dirty hotel with a company with 2.2 billion in revenue and 10.7 billion in assets. An utter disgrace. I am requesting a massive / total refund. Thanks again to the staff, its obvious you are trying to make the best of an awful situation. Avoid. Sorry

It's very good. It's worth recommending. It's very good. My friends like it very much. Next time, I'll take my family to check in. Breakfast is rich, transportation is convenient, and the couple's attitude is also very good.

Great location. Rooms a little dated, with minimal housekeeping. Great stay nonetheless and staff were lovely.

What a lovely room. Stayed in room 3 from 5th September to the 6th September. Checked in pretty late 9.30pm. Staff was very welcoming and polite. Didn't get the try the food as the kitchen was closed. As for the room, it was very modern. Bed was very comfortable and a decent amount of pillows. Smart TV in room, free WiFi, cleanliness was not an issue. Shower was very powerful. Parking was not an issue either. Could easly fit my 3.5t luton van in the car park. For £50 this was a bargain coming from someone who spends attest 1 night a week in hotels due to work. Would highly recommend.