Hot Springs Hotels in Benidorm

I went to spend my birthday with my best friend and we loved the hotel with great views, the cleanliness was 10, the staff was very friendly, the spectacular buffet was super well organized, clean and offered us everything, I loved the pool, and a wonderful terrace☺️ we will return

좋은점: 깨끗하고 휴양지 분위기의 호텔방, 바다랑 걸어서 5분거리, 트렌디한 화장실, 무료 부대시설(탁구, 수영장)이용가능, 조식/석식 포함했는데 음식 개수가 많아서 만족. 샴푸, 바디워시 있음, 테라스 있어서 거기 앉아서 휴식취하기 좋음 불편한 점: 올드타운이랑 거리가 있음(걸어서 20-30분), 주변이 모두 음악 시끄럽게 틀어놓는 펍들이 많아서 밤에도 시끌, 침대의 스프링이 너어어어무 느껴져서 잠자는게 매우 불편했음 ㅠ. 4성급인데 치약칫솔과 같은 아메니티 없음

The food was best we have had in Benidorm. Had a disabled room which was nice but disappointed disabled people have no access to get in to the pool or up to the top level where most of the sun is in the winter

Right now Im a guest here and I need to share this awful experience I can talk with knowledge. We did visit this hotel every year since the last 5 years and we are absolutly disappointed on this visit: - Food with less quality and variety, personnal on breakfast and dinner not very friendly, looks always angry, if one food ends, no one put more or refill - Maintenance needed in different zones, pool, terraces furnitures to seat at night not in good shape - Part of terra mitica is closed and no one inform you previous your arrive, even callung previous week to check (uninformed reception) - *Terrible organization and management of one big football event guests, around 600 pax filling the hotel, we can't sleep most of the nights of our holidays because the noise and uncontroled groups, kids and teenegers - The quality of room and installations not worth anymore the very high compared to ithers 4 stars of the zone *Just 5 minutes ago happen this (unbelievable) 1. We did call 2 times to reception to ask for control of the noise (11:20 and 11:50) kids was running and screaming 2. Around midnight someone of security knocks our door...to ask WHO was borhering us ??? We cant believe the question...our answer: is not about WHO, but WHY we have all this noise at midnight...this person just say to the kids, if not go to silence, Police coming 😶 3. Reception personnal was so polite useless, they literally said dont know what to do....but tomorrow talk with some boss.... By the way we did warning since yesterday about this, and none apply actions or really listen us on reception. Summary, not recommend this hotel if u want to enjoy your holidays and be relaxed, trusting the hotel CAN manage the situations THEY. accept... Thx for read PD: Last year we coincide with a Salsa dance festival, hotel was full but still enjoyable ...in the last months is clear something change....owner or mgmt, but was a bad change.... on track to loose loyals clients like us

Just got home from a week stay with my partner. The hotel was brilliant, the best we've been to in benidorm so far, and we've been to a few lol. The location is excellent for us as we love the Old Town. Rooms are lovely, clean and spacious, the maids visit daily and do an excellent job of keeping the hotel clean. The staff are really friendly, all have good spoken English, and are really helpful. There was a small deposit for the safe of €10, but you got this back at the end of your stay. The food was good, obviously not restaurant standard, but lots of variety. We chose to upgrade to the gold all inclusive, and it didn't disappoint, it was around €120 for the both of us for the week, bargain if you ask me, if you prefer branded alcohol or soft drinks then I'd definitely recommend. Overall we loved our stay and will definitely be back :)

Just returned after 6 nights here with friends . We had a pool view room , although there is not a lot of difference in the views for the extra to be honest.its all high rises. Check in was pleasant and quick . We found the reception staff to be helpful and cheerful at all times . In fact I cannot understand previous bad reviews regarding the reception staff. Our room was bright and clean, with fridge and safe ( free unlike other penny pinching hotels that charge) 2 bottles of water complementary. The beds were very comfortable and the housekeeping good and reliable. The showers were nice too. Sadly, the pool bar was never open, so if you wanted a drink you had to go down to the next level to get a drink. Not good and a pain . The bar and reception area is kept spotless by the staff and the bar staff are constantly making sure you are ok for a drink and friendly too. We were booked half board. Breakfast was super and up there with the best . Evening meal was adequate but could get a bit repetitive. Sadly some of the dining room staff were not very nice and banging things down and are obviously not happy. In fact one of the cooks was very abrasive with my brother, who has dementia. ( a course on dementia would be useful here) My brother did mention this to the dining room desk one night on the way out . But we had no feedback.. The entertainment was clearly for elderly Spanish guests ( 90% of the clientele here) which was not for us so we went out most nights . On return at night the hotel is very quiet as they all go to bed after the entertainment at midnight ( quite a few , we noticed were elderly people clearly not residents of the hotel ) However, we were happy with the peace and quiet as this hotel does not attract the younger or the stag and hen dos , which suits us. So, if you are looking for a lively place it wouldn’t be for you . On saying that , it’s central and there are many great bars with decent entertainment all within walking distance. I would definitely recommend for more peaceful oriented people or those in the retirement age bracket.

This is a very beautiful hotel, the gardens and pool areas are truly spectacular, however….. There is minimal service at the pools, it is difficult to get a drink and impossible to get any food or snacks which is a great shame as they could capitalise on this. Instead you are charged for changing your pool towel during the day €2 I believe which is pointless and only makes the customer angry at the meanness of such an expensive hotel. The pools are not heated - even the heated pool doesn’t feel heated. Although there are many restaurants they are not open every day - usually only one or two are open so it’s not quite the choice it appears. The quality of the food is poor and greatly overpriced. At the Italian restaurant the food was very poor except for the Mille Fueille dessert which was incredible - the pastry and the presentation were stunning. The main restaurant at the weekends is so overcrowded, it’s impossible to even get a pot of coffee as there are not enough staff. The room itself was the lowest available and perfect with a small garden. There wasn’t any milk for a cup of tea which would improve the stay for me anyway. I would like to say that one particular chap at the adult pool (at the bottom right of the gardens) he worked so hard all day keeping the beds, parasols and towels in order, keeping his customers happy - he was very conscientious about his job and really should be recognised for this. He worked Saturday and Sunday until around 4pm (that was 02/10/22) I would go back because the grounds and hotel in general are a treat for the eye but I would eat out elsewhere unless the prices are greatly reduced. Don’t be put off but be aware of a few faults which could be easily mended.

We had a great weekend at this hotel and of course Benidorm. Although we already knew him, he never ceases to amaze us. The hotel is very good, although we would have liked to have stayed on a higher floor with a better view. Let's see if we make it next time because I want to come back. The breakfast buffet looked very rich and varied. In short, everything is as expected and more.