Hot Springs Hotels in Yamanakako

"The price-performance ratio and facilities are indeed better than those of the hotels in the surrounding Yamanaka Lake, but there is a very important point that we found bed bugs in our room. We checked in wearing long socks and went out during the day. After taking a shower at night, I sat by the bed and found two new bites on my ankles with mouthparts marks in the middle. The two small bags arranged linearly were initially thought to be bites from a small snake, but later I checked online and found that they were suspected to be bed fleas (especially popular in Japan). Thinking of the bugs that my partner saw on the bed at night and threw away with a tissue, we checked the pictures of bed fleas online. It was basically 100% certain. I quickly packed my luggage at 11 o'clock in the evening and went downstairs to talk to their clerk. The clerk directly took the insecticide to the room and sprayed it, and said that there were no extra rooms and we could stay there, which meant that we should continue to stay in the room with bed fleas and sprayed with insecticide. I said at the time that I would pay the full check-out fee and I would check in at a cleaner hotel nearby. Unfortunately, during the communication with the boss, it was already past 12 o'clock in the evening, and the local hotels in Mount Fuji could not be booked online. The boss could drive us to find two hotels for that night, but we could not check in. Finally, he arranged for us to spend the night in his friend's hotel. The next morning, he drove us to visit the famous scenic spots in Mount Fuji. But this is far from the end of the story. After we returned to where we lived in Japan, we started to use boiling water to scald clothes and spray disinfectants on luggage (for three consecutive days). However, the number of red and swollen small bags on my body increased by more than ten every day. My body was itchy, and scratching would leave black scars, which affected my appearance. But I could only use the anti-itching ointment like Wubi Di. Now my request is very simple, that is, I want to eliminate these insects from the root. I initially plan to find an insecticide company after returning to Shanghai to conduct a comprehensive cleaning of my clothes and luggage. The boss didn't seem to realize the seriousness of the bed fleas. Two days later (we checked in on the night of May 19, 2025), there were still people staying here. It seemed like how come only you had problems, but no one else did? My room was fine, and the follow-up treatment for me was to quickly ask me to go to the doctor for diagnosis and buy me some medicine. But the problem is that we can basically confirm that it was this kind of bug that bit me. I also found the larvae of this kind of bug on my clothes several times. I can also buy medicine, and it doesn't cost much, but the store has no attitude on how to completely eliminate the bed fleas I was infected with. They think this is the root problem. After all, I don't want to bring this kind of bug back to my country and pass it on to my family and my own home. My clothes are also very expensive, and to be honest, I don't want to destroy these clothes again. The boss's attitude on that day was indeed very good, but things like bed fleas will bring endless follow-up problems. I hope he can take this responsibility. We chose to post this review, not to blame the hotel, but to prevent the subsequent guests from suffering the same experience as us, which was very painful both physically and mentally, and to make the hotel pay attention to the problem of killing insects. We don’t know how much physical and economic losses the bed flea crisis we are suffering now will bring us. For us, the travel has suffered an unexpected disaster, and I believe that for the hotel, the business has also suffered an unexpected disaster, but there is no way, we must solve the root cause of the bugs, whether it is for the guests who are still in the hotel or have already left the hotel, it is a manifestation of responsibility."

"Nice breakfast! It has great variety of breakfast choices ranging from Japanese, Western and Chinese food, the taste is really authentic and delicious! The Mt Fuji view from the hotel restaurant gave us an unforgettable experience and I will definitely visit this hotel again!"

"Fuji Matsuzono Hotel offers breathtaking views of Mount Fuji and a peaceful retreat surrounded by nature. The rooms are clean and comfortable, and the onsen is a relaxing highlight after a day of exploring. With friendly staff and a convenient location near Lake Kawaguchi, it’s ideal for a tranquil getaway."

"I had a wonderful stay at this hotel. The room was exceptionally spacious with a stunning view of Mt. Fuji. The bed and pillows were very comfortable, ensuring a restful night’s sleep. The bathroom was large and well-appointed. I particularly enjoyed the outdoor onsen, which was both relaxing and beautifully maintained. The breakfast was delicious with a good variety of options, and the staff were consistently friendly and helpful throughout my stay. I would gladly return and highly recommend this hotel to others."

"Because it is the off-season, the hotel has only one group of guests. Haha. The feeling of being a private party. Although there is only one group of guests, there is absolutely no feeling of desertion. The hotel is still bright and the breakfast is of course exclusive. This hotel is not very convenient for transportation. However, the hotel will have a car transfer, you need to call in advance, it is the best hotel for photographers!"

"Good facilities and services"

"It can be seen that this B&B is run with great care. Although the room is old, the hygiene is OK. The backyard view is also beautiful. There is a public hot spring on the first floor, which can be booked once in the morning and once in the evening. When you check in, the waiter will introduce you to each area of ​​the B&B in fluent English. You can only enter the room after 3 pm. The location is average. If you take the express bus to Yamanakako, it takes about 15 minutes to walk from the bus stop by the lake to the hotel."

"The scenery outside the hotel is very beautiful. There is a Family Mart next to it where you can buy food. The hotel dinner is highly recommended. The boss speaks Chinese and communication is very convenient. Although there is no hotel connection, it is very suitable for self-driving tours. You can park in front of the hotel"

"地點一流，窗外就是富士及山中湖山，環境，服務，住宿都完全沒問題 唯一問題是，房間只有洗面盆及鏡子 （只有冷水，住宿當天室外約14度）沒有洗手間及浴室，全部都是共用的，洗手間自己樓層共用 （地下及2樓），浴室要到地下溫泉區共用，男士只有2個花灑位。 主要問題是訂購過程無任何提示是共用洗手間及浴室，如果有寫，我想我們就不會訂購這家店了。 但住宿，環境，景觀，服務都完全沒問題的。 下圖是我再次查看有沒有註明公用設施截圖，店面，早餐，外觀富士山和湖的照片"

"The location of the hotel is relatively remote, but it is no problem if you travel by car. The design and decoration of the hotel are very fashionable, clean and tidy, the surrounding environment is quiet, and you can see deer, kittens, etc. The hotel has two private hot springs for bathing. You can use it by making an appointment with the staff. The basic ladies' toiletries are all available, and the hair dryer is from Dyson✨ The hotel staff were very helpful and patient. I had a problem with my car when I was traveling by car. I needed to call the local police and get a report for insurance compensation. Thanks to the staff who always helped me communicate in Japanese, it made things a lot easier and saved me a lot of worry. 👍All the staff are very helpful. Although I only stayed for one night, I felt very comfortable. I highly recommend this hotel. Although Lake Kawaguchi is more popular, Lake Yamanaka is also good. It is close to Shiratorihama and you can have close contact with many swans😆"