Sofitel Hotels in Horley

Big comfortable beds so can rest well before flight. We booked here due to flight cancellation and since I was travelling alone with a toddler, I needed somewhere I could easily reach without stressing about luggage. The airport is perfectly located for an easy commute. However, I was asked what time I was expected to leave the next day and said 6:30am, without realising that meant at 6:30 on the dot the housekeeper would be banging on my door to clean the room. They even came back a second time. This woke my son who I was trying to keep asleep until I was ready to leave the room. They I was had vacated the room by 6:45 but check out was 12pm so I don’t understand why I was being pushed out at that time. I mentioned this to the receptionist at checkout but they simply said it was a problem with the two systems they use. However, if you’re asking people what time they will checkout as you want the rooms back sooner, perhaps it’s best to check they have actually checked out before sending up housekeeping.