Renaissance Hotels in Honolulu

It’s a nice hotel right on the beach. Clean and nice , stuff are very friendly. Have a 5 different swimming pools and 2 jacuzzi . It’s been my 2d time there really like it .

The room is very clean and the service is very good. It is close to the beach, but there is a resort fee of 50 dollars per person. The partial sea view room we chose feels like it will be partially blocked by the hotel in front, so if you can afford it on the budget, it is recommended to choose a sea view room.

Don’t book a room cheaply! *Environmental location, next to Wakiki Beach and on the main road, it is very convenient to be connected in all directions. Convenience stores and restaurants, trolly stations, public beaches, and zoos are all very close and within walking distance. *Room facilities, the hotel has a history of a hundred years, so it is very stylish, but the city view room in the Diamond Building is so bad! ! ! ! Not as good as the new 3 star hotel rooms. (Pictured below are the benefits of room upgrade with the Marriott Platinum Card. I booked the cheapest room, but it turned out that booking through a third party did not provide any membership benefits. In the Maui fire, the hotel was full, and I wanted to upgrade temporarily but there was no room). The room is old, with an area of ​​less than 20 square meters. Morning and night, I am woken up either by cars on the road or by the phone in the next room. A very bad experience! * Service, remind the guests to check the bill carefully. After staying for 5 nights, the wrong bill was charged on 4 days. They checked it out one by one when they checked out, and the wrong money was refunded after 4 days. In short, don't try to be cheap when booking a room. The small and shabby room type is not as good as staying in Hyatt or Marriott. The price/performance ratio is too low!

There was an issue that could have happened at any hotel, no matter how well kept or clean so I won’t write about that nor is it the reason for the poor score. It was how they addressed the situation or better said, how they failed to. I notified them of the issue and they couldn’t move me they said but they would call me the next day to try to move me. They didn’t call, I had to. They couldn’t move me still. I had to leave the hotel. A week into my two week stay. The front desk apologized but offered me no assistance in moving hotels. They said a manager would call to apologize. No manager called me. I called them and talked to a front desk supervisor, Mike. He said he would look into it and would call me back. He didn’t. I sent Mike a message. He didn’t return the call. I called again about couple weeks later as to talk to the hotel manager. Left a message on a voice mail. And guess what? They didn’t call me back. I called again and left a message on the general managers voice. The manager had a staffer, who was a former manager, call me. Nice enough, heard me out. He agreed with me that being ignored never feels good and they shouldn’t have done it. He offered me 25k points which I took to get off the phone. Hilton Diamond Desk wrote me and asked how I felt about the resolution. I told them I still feel bad because well, no one wants to be made to feel like a chump and ignored. They wrote back and literally only wrote back they they were sorry I was I unhappy. I’m a lifetime diamond and the first time ever complaining. I feel like when I needed assistance, this hotel really let me down. Don’t stay here not because the hotel isn’t ok enough. It because if something goes wrong they won’t help you. And if the hotel isn’t reading this, please don’t even respond with something like you are sorry because I don’t think you really are. Else it wouldn’t have come to this.

The Sheraton Waikiki has the best location. It’s minutes away from a big outlet mall with many food options and has direct access to the beach. The rooms are updated and modern and you have great views of Diamond Head. Many tour groups also depart from the bus depot next to the hotel entrance so that’s also very convenient.

Location is super good, convenient to walk to anywhere in Waikiki. Valet parking staffs are great and kind of Japanese-style friendly, however the reception desk staff seemed always busy. Room is small and has a smell, maybe due to the oldness of the air conditioning and the building. You need to open the windows to ventilation every day. But the shower is incredibly good, like a hotel bathroom in Japan. Good and powerful water stream, feels like a waterfall and a hot spring. The shower is a huge plus, kind of the best in the US.

This location is the best. 1 block from the beach, within walking distance to anything you want in Waikiki. The lobby is an open, grand lobby. Hotel employees are extremely friendly and helpful. I was very concerned about the hotel when I got off the elevator on the 14th floor. The hallways are dated and uninviting. However, upon entering the room I was pleasantly surprised. The room was clean, plenty spacious for a solo traveler (and would be acceptable for 2 travelers), and had a great view of the ocean. The continental breakfast offered fruit, pastries, boiled eggs, cereal, toast, and waffles. The best part of the stay was Leo at the bell desk. He was extremely friendly, and provided excellent service (he even noticed that I dropped my apple watch cover and held it for me until my return later that day). Be sure to get to know Leo, and don't forget to tip your service providers!

I’m only here for the night, 10 mins from the airport and they have an awesome shuttle driver, Lani. Off the plane and in a shuttle within minutes. It’s old school Hawaii motel, the pool looks great (closed when I got here) and the staff are amazing. Perfect for that sleep you need before the next flight.