Guest User
September 24, 2024
Dear family members, such an unkind, double-charged, and foreign-worshipping hotel is not worthy of our money. It is not worthy of making money.
If you see this bad review, please read it patiently.
This hotel is simply outrageous. I, who never like to leave comments, must give you a warning. I found that the hotel was booked wrong and wanted to negotiate a refund. After several twists and turns, the hotel was overbearing and pushed the ball in various ways. I can understand that I was the first to breach the contract. I said that I could accept no refund but hoped to keep the room for my next visit to Hong Kong, and promised them that I could make up if there was any room rate adjustment, but they relied on the reservation page not accepting cancellations and resolutely refused to refund me. At the same time, they required me to confirm the next check-in date before accepting the modification. During this period, the person who communicated with me was a Hong Konger. Due to the complexity of the situation, I asked him to communicate with me in Chinese. I am very sure that he can understand Chinese because this sentence was said by me in Chinese. He replied in English that there is no one who can speak Chinese at present. Out of helplessness, I still chose to stay in this hotel. When I took the hotel confirmation letter to check in, they told me that the hotel was full. It was past one in the morning. I waited there for more than an hour. Later, they found a hotel nearby for me. Although the price was similar, it was old and run-down. Finally, they asked me to check in at their hotel tomorrow without any compensation. Here, they asked me to advance the hotel fee. They said that they would refund it to me immediately when I checked in the next day, but they didn't give it to me until I checked out. Later, they changed their statement and said that they would refund it to me through Ctrip. It's really unreliable! !
As a Ctrip Gold Diamond VIP, I travel a lot on business and travel, and spend at least hundreds of thousands of yuan on air tickets and hotels every year. I have stayed in hotels of all sizes, and have never encountered such an outrageous thing. Here, I hope that those who consider booking this hotel will think twice.
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