Imperial Hotel

No limpian habitación diaria dicen que hay que avisar para que te limpien la habitación

房間太老舊，黴味特別大，沒法住

Facilities: relatively old Hygiene: so-so Environment: average Service: The male customer service had a bad attitude. He hung up the phone before the customer finished speaking. This happened three times. As long as the male operator felt that the matter was finished, he would say, "Okay, that's it, 88." He was afraid to wait for one more second. The worst experience was that there was no hot water when I came back at 10 o'clock in the evening. I called the front desk and got a cold sentence: "Too many guests use hot water now." It seems that they blamed us mainlanders for coming too much. Isn't it the most basic function of a hotel to provide hot water! The most outrageous thing is that I wanted to wait for a hot shower the next morning, but there was still no hot water. I asked the front desk and still got the same cold answer. It cost more than RMB 1,000 to book a hotel for one night. This is really out of line. So far, this is the biggest pitfall of 2025 and the hotel with the worst experience, no one!