Holiday Inn Golden Mile Reviews

Response from Property: Thank you for your feedback regarding your recent stay with us. We are glad to hear that you found our hotel's location in Tsim Sha Tsui to be very convenient, with the MTR exit situated right beside us. However, we apologize for any inconvenience you experienced due to the age of the hotel and the chaos during busy times. We will address the issues you raised with our team to improve the overall guest experience. We will work on better managing incoming traffic to reduce congestion and enhance the arrival experience for our guests. Regarding the view from your room facing the back of Chung King Mansion, we understand your concerns and will strive to assist in room selection for a more pleasant view in the future, whenever possible. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back and provide you with an enhanced stay. Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for your feedback. We are thrilled to hear that you found our rooms spacious and conveniently located near the MTR station and attractions. It's great to know that you would highly recommend our hotel, especially for travelers with families and kids. Providing a comfortable and convenient stay for our guests is our top priority, and we are delighted that you had a positive experience with us. Thank you for choosing to stay with us and we look forward to welcoming you and your family back to our hotel in the future. Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the lack of accessible power sockets in your room. Your feedback is very valuable to us, and we will address this matter to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved experience.Warmest regards Carlos SouzaGeneral Manager

Response from Property: Thank you for your positive feedback! We are thrilled to hear that you enjoyed the prime location of our hotel, making it convenient to access transportation, dining options, shopping malls, and more. It's wonderful to know that you appreciated the great service provided by our staff. We take pride in ensuring that our team is knowledgeable, helpful, and dedicated to making your stay comfortable and memorable. We are delighted that you had such a positive experience with us and you would choose to stay at our hotel again for your next visit. We look forward to welcoming you back with the same level of service excellence. Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for your positive feedback! We are thrilled to hear that you found our location perfect and that our rooms lived up to your expectations. It's great to know that you had a wonderful stay with us and that you plan to stay again in the future. See you soon! Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and disappointment you encountered during your recent stay. It is disheartening to hear about the presence of a cockroach in your room and the lack of prompt and satisfactory response from our team. We regret any lapse in service quality and the inconvenience caused by the plastic disposal fee not being communicated clearly during check-in. Your feedback is invaluable to us, and we will address these issues with our staff to ensure such incidents do not recur in the future. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our hotel's prime location in the bustling shopping district, surrounded by a variety of restaurants and shops for your convenience and entertainment. We are also glad that you found our room clean and the A21 bus stop located just in front of the hotel helpful for your travels. We look forward to hosting you again in the future! Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for your feedback! We are delighted to hear that you enjoyed the very good location near the MTR and shopping malls, as well as the cleanliness of the room. Your satisfaction is our top priority, and we are committed to providing a comfortable and enjoyable stay for all our guests. Thank you for choosing to stay with us and we look forward to welcoming you back on your next visit. Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient. Your comments about the room condition and the water system issue have been duly noted. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we apologize for any inconvenience you experienced during your time with us. Regarding the charge for the amenities kit and water, we will review our pricing structure to ensure that it aligns with the value we aim to provide for our guests. Your feedback is valuable to us as we continuously strive to improve our services and offerings. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an enhanced experience in the future. Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for your feedback about your recent stay with us. Glad to hear that you found the housekeeping staff to be very enthusiastic in their service. Ensuring a clean and comfortable environment for our guests is a top priority, and we will pass on your compliments to the housekeeping team for their dedication. Regarding your comments about the hotel facilities, we are pleased that you found them to be well-maintained despite not being brand new. And your feedback about the noise level when multiple room appliances are running is duly noted. We will look into ways to minimize such disturbances in the future. Besides, thank you for sharing your thoughts on the buffet breakfast. We will review the breakfast options to ensure a more balanced selection that caters to different preferences, including a wider range of vegetables. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for sharing your wonderful experience with us! We are thrilled to hear that you loved your stay at our hotel and appreciated the upgrade offer at a great value. It's fantastic to know that you found your room spacious, well-maintained, and cleaned to your satisfaction. Your kind words about our location and amenities are also truly appreciated. Thank you once again for choosing to stay with us and we are looking forward to welcoming you back in the future! Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for your feedback. We are pleased to hear that you found our hotel to be a good value for the price and in prime location. While the room may be a bit small, we are glad to know that it was acceptable for your stay. It's great to hear that the hotel's proximity to the MTR added convenience to your trip. We are delighted that you enjoyed your overall stay with us.Thank you for choosing to stay with us and we look forward to welcoming you back on your next visit. Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for your wonderful feedback. We are thrilled to hear that you found our hotel to be a really convenient place to stay and proximity to the subway. It's wonderful to hear that our front office staff was able to assist you with upgrading your room, and we will be sure to pass on your gratitude to him. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is always our top priority. Thank you for staying with us, and we look forward to the opportunity to welcome you back for a more enjoyable experience. Warmest regards, Carlos Souza General Manager

Response from Property: Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that you super enjoyed your time at our hotel. It's fantastic to know that you found our location very accessible to the MTR, bus stations, and nearby attractions. We aim to provide a convenient and comfortable experience for all our guests. Looking forward to welcoming you back for another enjoyable stay in the future. Warmest regards, Carlos Souza General Manager