Mandarin Oriental Hong Kong

服務周到細緻！

一如既往的好！住過香港非常多的五星級酒店，應該算是服務最好的老牌酒店，非常温馨。也感謝給我升級了很喜歡的景觀房，每次入住都有賓至如歸的感覺。去香港的首選酒店👍 連住享·房型升級至下一個級別:非常滿意👍謝謝！

服務很好,退房還送了很多小禮物

The most satisfactory hotel in Hong Kong after several visits, the service is very good, no need to spend money on toothbrushes, charging adapters, etc... It is convenient to go anywhere in Central, the Airport Express arrives at the hotel very quickly, next to the Central MTR station and the pier, unlike Tsim Sha Tsui which is too crowded, there are many Internet celebrity restaurants here without queuing, it is very fast to take the kids to play anywhere, the bed is 2 meters, the room is rare in Hong Kong, a family of three does not need an extra bed, sleeps very comfortably, there is space for an extra bed, I will come again next time

After more than 2 months, I returned to Mandarin Oriental with great expectations, but the reality was so ruthless and regrettable… I had already noted the relevant requirements when booking the room in advance, and I checked in at around 15:00. As a result, only the room on the 6th floor was prepared. This height must be enough for singing with the Filipino maids singing and dancing outside the street. I asked for a room on a higher floor, but the front desk told me that I had to wait for nearly an hour, so I had to agree. Moreover, the room number was not noted in advance. The bed in the room faced the Bank of China Building, which is a bad Feng Shui building, instead of the Victoria Harbour sea view, which I would see first when I woke up every day. This was just the first regret. In addition, because it was the May Day holiday and the Buddha's Birthday holiday, the hotel was overcrowded and could not upgrade the room. After communicating with Ctrip, Ctrip compensated for the cost, which was a little comforting. The hotel only sent a small box of snacks as a consolation… At the same time, the hotel's service was under great pressure and it was really impossible to maintain the level it should be. The concierge department no longer had the habit of greeting guests on the G floor, and did not help to move luggage from the car when they arrived. When doing the turndown service on the second night, I clearly told the waiter that it needed to be done between 6pm and 6:30pm the next day. As a result, this simple request was not fulfilled. When I returned to the room at 8pm, there was still no turndown service. I had no choice but to ask for two bottles of water. The waiting time was enough for me to go back and forth to the Prince's Building supermarket next door to buy two large bottles of Evian sparkling water... This stay is really hard to describe. I thought I would feel valued and cared for as always, but it was still a pity that my expectations were not met. What was gratifying during the period was that although the buffet breakfast restaurant was busy, it was orderly and could still provide meals of a certain quality. I don't know if I will choose Four Seasons or stay in the Upper House next time...