Grand Hyatt Hong Kong - Photo Gallery

Response from Property: Dear DANIEL JAMES, Thank you so much for your kind words about your recent stay at Grand Hyatt Hong Kong. It gives us great joy to learn that our spacious and clean rooms, as well as the stunning views and excellent service from our team contributed positively to your stay. It’s wonderful to know that you found our location convenient, with good bus routes available. We also appreciate your feedback regarding the cleanliness of the windows. We strive to provide our guests with the best possible experience, and we will certainly address this concern with our housekeeping team to ensure that our views remain as clear as possible for future guests. Your feedback is of great value to us and we look forward to the pleasure of welcoming you back, ensuring your next visit is even more delightful. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: Dear Guest, Thank you for sharing your feedback regarding your stay at Grand Hyatt Hong Kong. We genuinely value your insights, as they help us improve our services and ensure a better experience for all our guests. It is concerning to hear that you experienced disturbances from both the elevators and other hotel operations. We sincerely apologize for the inconvenience you encountered with noise during your stay. We understand the importance of a quiet room, and we regret that we were unable to fulfil this preference despite our various efforts. Please rest assured that we take your feedback seriously and will investigate the noise issues you mentioned. Our goal is to provide a peaceful environment for all our guests, and your comments will help us address them. Your experience does not reflect the high standards we strive to uphold, and we appreciate your understanding. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service and comfort you expect from Grand Hyatt Hong Kong. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: Dear Guest, Thank you very much for your positive feedback about your recent stay at Grand Hyatt Hong Kong. We are thrilled to know that you find our hotel to be amazing with an elegant ambience, and you felt secure and at ease during your stay with us. Your comfort is our utmost priority, and we greatly value your perfect rating given in recognition of our efforts. We look forward to welcoming you back for another exceptional experience in the future. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kon

Response from Property: Dear Bravemoony, Thank you for sharing your experience at the Grand Hyatt Hong Kong! We are thrilled to hear that you enjoyed your stay and found our rooms to be nice and spacious. We understand that a great view can enhance the experience, and we appreciate your feedback regarding the harbor view. It is wonderful to know that you had an enjoyable at our large outdoor heated swimming pool and had a superb dining experience at our One Harbour Road Chinese restaurant. Our culinary team works hard to provide exceptional dishes, and it is gratifying to hear that their efforts have resonated with you. Being close to the MTR and major attractions is something we take pride in, and we are glad it made your visit easier. Thank you once again for your feedback. We hope to welcome you back to the Grand Hyatt Hong Kong for another enjoyable stay in the future! Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: Dear Guest, Thank you so much for taking the time to share a wonderful review of your stay at Grand Hyatt Hong Kong. We are thrilled to hear that you found everything to be excellent! Our team is dedicated to providing exceptional service and creating memorable experiences for our guests, so it is incredibly rewarding to know that we met your expectations. We constantly strive to maintain high standards, and your kind words serve as great motivation for us to continue delivering the best possible hospitality. We are eagerly awaiting your return for another exceptional experience. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: Dear Phillly, Our heartfelt gratitude for a fabulous review that recognizes Grand Hyatt Hong Kong for unparalleled customer service, best in town breakfast spread featuring a diverse and tantalising mix of eastern and western options including healthy options and the perfect vantage point to enjoy the breath-taking view of the Victoria Harbour. We pride ourselves on team's dedication to deliver service with warmth and sincerity, and commendation like yours for Tyra is a great source of motivation and valuable testament of our efforts. Rest assured, we will definitely share your kind words of praise with Tyra. It is an honour to be recognized as an excellent hotel and we look forward to welcoming you back in the near future. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you loved our awesome location and the amazing view including the Christmas fireworks from your room. It is also heartwarming to know that our friendly team made a positive impression during your stay. Your kind words are very uplifting and will undoubtedly motivate our team to continue delivering exceptional experiences to all our guests. We look forward to many more opportunities to welcome your return. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: Dear linear_del, Thank you very much for choosing to stay at Grand Hyatt Hong Kong. It makes us very happy to know that our sumptuous breakfast spread as well as the spectacular view of the Victoria Harbour from our well-appointed room to have contributed positively to your delightful stay. In addition, we also value your feedback regarding refurbishment of wardrobe and furniture, and are looking into making necessary upgrades to ensure a more comfortable and satisfying experience for all our guests. Your patronage means a lot to us and we look forward to many more opportunities to welcome your return. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: Dear Guest, Thank you very much for caring to share this lovely review following your birthday weekend stay at Grand Hyatt Hong Kong. We are most delighted to hear that you had an enjoyable stay and found the room to be spacious, and the experience was special and unique by the meticulous arrangement of birthday surprises from the team. Your appreciation of our efforts is very uplifting and has brought us great joy. We are very grateful to you for assuring us of your trust and continued support, and would love to hear from you soon of your next visit. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong