Popular Sheraton Hotels in Ho Chi Minh City

Recommended
Price
Star Rating
Guest Rating
Distance

Latest Reviews for Ho Chi Minh City Hotels

Sheraton Saigon Grand Opera Hotel

Sheraton Saigon Grand Opera Hotel

4.7/5275 Reviews
Nguyen Hue Walking Street
Very poor customer experience where Sheraton insisted that I had to pay for my breakfast (while I literally having breakfast) when my hotel deposit had gone over limit (without my prior knowledge). I requested if I could clear my room account upon my departure but Sheraton insisted I had to on the spot. Literally indicating I will run away without paying. I escalated the matter to the Director of rooms which they subsequently apologised and refunded my breakfast sum as token of apology. Sheraton also extended my late check-out to 3pm as a form of goodwill. Alas, the follow up was bad where they did not reflect my extension in my room key. I found out when I got locked out and had to go to lobby customer service to rectify it. Sheraton level of customer service is left much to be desired as a 5 star hotel.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.