To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.6
Amenities4.5
Service4.7
Cleanliness4.6
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Guest User
Panoramic Queen Room
Stayed in Jul 2024
Travel with friends
12 review
1.7/5
Posted on Sep 1, 2024
I usually stay at this hotel when I come to Heshan. The service and cleanliness this time were extremely poor. Fruits were not delivered after I changed rooms, and the coffee is no longer available. The price is already expensive in Heshan, but the service and hygiene are not worthy of it. That laundry room is shabby and dirty
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your multiple stays! Xiaomei understands that there was a rust stain on the toilet that day, which caused you misunderstanding and dissatisfaction! The customer service staff at the front desk used a discarded small brush to brush the rust stain in front of you, but it couldn't be removed, so it is definitely not the urine stain you misunderstood. Without saying a word, the front desk directly moved you to a new room. During the room change, it was indeed the front desk's problem that they forgot to bring the untouched fruit snack plate from the original room to you in the new room. I'm sorry. There were a lot of guests checking in that day, and it was the time when the front desk was changing shifts. They didn’t forget to do so on purpose. Please forgive me. You must also have Xiaomeijia Butler customer service WeChat as you come here often. You can contact the customer service directly and inform the customer service of your needs. Customer service will definitely come first. Time is sent to you. The laundry room is on the third floor. It has two machines. Not many customers usually use it. It is also equipped with disinfectant and laundry detergent. The customer service also cleans it regularly. I don’t know what you are talking about about being simple and dirty? Is there any guest’s clothes that have not been taken out from the washing machine? Because washing and drying takes a long time, many customers don’t wait and just let the machine run by itself and pick it up after the timer. Xiaomeijia customer service often helps customers take it out of the machine to dry. If you have any questions, you can always ask customer service for help. , customer service is happy to help. Xiaomeijia has a small number of guest rooms, only about 20. If it is not for the purpose of making money, it only has 20 rooms. How much can it earn if the rooms are full every day? Everyone can figure this out. We only receive a limited number of VIPs and spend two to three hundred to experience the feeling of a private venue. Many guests feel that it is very cost-effective. Everyone has their own preferences for cabbage and radish. Xiaomei does not insist on being loved by everyone like RMB, but adheres to the original intention and provides warm and thoughtful service to every customer who comes to the store. There are also many hotels of the same price range as Heshan Xiaomeijia, such as Sheraton, Donggu, and Manduolun, all of which are high-star hotels with hundreds of rooms, located in Dayan Mountain and in the center of the city. Xiaomeijia is just a newly opened niche hotel closest to Gulao Water Town. Features of Xiaomeijia: The beef brisket noodles served at breakfast are very popular among guests. They are cooked to order with fresh ingredients. The beef brisket is soft and tasty and the soup base is delicious. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. It has only 30 guest rooms, with a 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei’s main focus is Differentiated services, precise one-to-one butler service, create a resort-style hotel VIP exclusive service experience, guests do not have to worry about waiting in line during holidays and other peak seasons, create exclusive private customized business travel services, only accept limited VIPs VIPs, avoid the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! The beef brisket noodles/noodles in the Ming stall are Xiaomeijia's specialties and are very popular among customers. In addition, there are also cereals, noodles, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, and a bicycle in the hotel lobby, where guests can ride bicycles to Sanjia Park, which is only 5 minutes away from the hotel for morning exercise or night running. Sanjia Park is the dragon boat race venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. There are Wangge Fishing Village, Fuxing Restaurant and other large Cantonese restaurants 5-8 minutes walk from the hotel. The hotel's surrounding attractions, food and hotel facilities are introduced. The service guide placed on the desk in the guest room has a paper version. You can also consult Xiaomeijia The front desk receptionist and guest care, we hope that our sincere service can bring you a more pleasant experience. All the hotel staff sincerely look forward to your visit again, and wish you a happy life!
Kay體驗
Jingyi Double Room
Stayed in Jun 2024
Travel with friends
21 review
3.0/5
Posted on Jul 14, 2024
The second time I visited, the experience was average. First, I was transferred to a room type (upgraded), but instead of being able to watch movies on the screen, I was told that the room type I asked for was only available in one room (we booked two). There are many mosquitoes. There are mosquitoes in the room, which is a disappointing experience.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! We are very sorry to disappoint you. There are only 30 guest rooms in Xiaomeijia, and there are only 3 quiet audio-visual rooms (windowless), which are also the most affordable and cost-effective. Courtyard double rooms, viewing double rooms, bathtub double rooms, suites and twin rooms all have open windows and no projection screens. If you don't want to upgrade, that's okay. Xiaomei always respects the wishes of guests. Because there is a lot of greenery in the villa area behind the Xiao Mei Garden Hotel, there are more mosquitoes than in hotels with reinforced concrete high-rise buildings. Xiaomeijia provides screens, electric mosquito coils, mosquito repellent and other anti-mosquito facilities in the room. If it is not enough, you can ask the front desk to add more or promptly kill insects. Xiaomeijia has 24-hour butler service and is always available. If you have any inquiries during your stay, you can contact the front desk in time. The front desk housekeeper will do his best to solve your problem in a timely manner. As the summer vacation comes, Xiaomeijia has a swimming pool and a small number of rooms, giving guests a comfortable and quiet private room experience. It is very popular among family travelers with children. The room situation is tense during the summer vacation, and we apologize for any inconsiderate care. But if you have any questions during your stay, just ask the housekeeper at the front desk of Xiaomei, and we will solve the problem for you as soon as possible. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. It has only 30 guest rooms, with a 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei’s main focus is Differentiated services, precise one-to-one butler service, create a resort-style hotel VIP exclusive service experience, guests do not have to worry about waiting in line during holidays and other peak seasons, create exclusive private customized business travel services, receive limited VIP guests , avoid the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! The beef brisket noodles at the Ming stall are very popular among customers. They are cooked to order with fresh ingredients. The beef brisket is soft and tasty and the soup base is delicious. In addition, there is also self-service service of cereals, pasta, eggs, milk, fruits, tea and coffee. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, and a bicycle in the hotel lobby, where guests can ride bicycles to Sanjia Park, which is only 5 minutes away from the hotel for morning exercise or night running. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival in Heshan every year. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. Within a 5-8 minute walk from the hotel, there are large Cantonese restaurants such as Wudong Beef Hotpot, Wangge Fishing Village, and Fuxing Restaurant. The surrounding attractions, food and hotel facilities are introduced in paper format. The service guide placed on the desk in the guest room also has paper introductions. You can consult the receptionist and guest care at Xiaomeijia. We hope that our sincere service can bring you a more pleasant experience. All the hotel staff sincerely look forward to your visit again and wish you a happy life!
Chongzi0606
Courtyard Queen Room
Stayed in May 2024
Family
10 review
4.2/5
Very Good
Posted on Jun 30, 2024
The hotel facilities are clean and the swimming pool is pretty good for a hotel at this price. The only bad thing is that the air conditioning in the hotel room is not powerful. Even though it has been adjusted to the coldest temperature of 16 degrees, it is only blowing cool breeze. The children were sweating in the middle of the night. I called the front desk, and the guy at the front desk handled it promptly and gave me a solution right away.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! I'm very sorry. Xiaomei has reported Gree central air-conditioning after-sales service staff to inspect the room you are staying in for the first time. Xiaomei's Hotel is a brand-new hotel that was just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. , there are only 30 guest rooms, 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei focuses on differentiated services, precise one-to-one butler service, and creates a resort-style hotel VIP exclusive service experience, so that guests can wait for crowds during holidays. During the peak season, you don’t have to worry about waiting in line. We can create exclusive private customized business travel services and receive limited VIP guests to avoid the noisy, annoying and overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! Beef brisket noodles/noodles are all made to order, without the need for insulated ingredients. In addition, there are also cereals, pasta, eggs, milk, fruits, tea, coffee, etc. for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, and a bicycle in the hotel lobby, where guests can ride bicycles to Sanjia Park, which is only 5 minutes away from the hotel for morning exercise or night running. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. Within a 5-8 minute walk from the hotel, there are large Cantonese restaurants such as Wudong Beef Hotpot, Wangge Fishing Village, and Fuxing Restaurant. The surrounding attractions, food and hotel facilities are introduced in paper format. The service guide placed on the desk in the guest room also has paper introductions. You can consult the receptionist and guest care at Xiaomeijia. We hope that our sincere service can bring you a more pleasant experience. All the hotel staff sincerely look forward to your visit again and wish you a happy life!
Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Family
18 review
4.3/5
Very Good
Posted on May 5, 2024
The hotel is very beautiful, but there may be some problems with the room design. The space utilization is very low, and it is wasted in the corridors and bathrooms. On the contrary, the sleeping area is quite crowded. The board on the wall is very sticky. I don't know if there were posters posted before but were not removed. Other than that, the hygiene is fine. Disposable bath mats and bath balls are provided, so you can take a bath. In the breakfast restaurant, the brown sugar has obviously deteriorated due to moisture and has been expired for several months. The watermelon is not fresh either. It disappeared after eating it in the morning. The most favorable thing is that there is a beef buffet hot pot 200 meters away from the hotel. You must not miss it. Be sure to go early to avoid queuing!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Xiaomeijia’s panels are made of environmentally friendly certified wall panels that come with a protective film. Since they were torn off before the opening, some of them were already oxidized. Now Xiaomeijia’s room attendant has removed them with alcohol, essential oil and a glue shovel. Brown sugar packets and other sugar packets have been thoroughly inspected and thrown away during Advent. The watermelon was cut fresh for breakfast that day, and there was absolutely no watermelon left overnight. Xiaomei has arranged for the kitchen chef and other relevant personnel to check. Watermelon is a cold thing, and eating it for breakfast is really not friendly to the stomach. Xiaomei has told the kitchen not to sell it for breakfast in the future. Watermelon, especially iced watermelon. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. It has only 30 guest rooms, with a 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei’s main focus is Differentiated services, precise one-to-one butler service, create a resort-style hotel VIP exclusive service experience, guests do not have to worry about waiting in line during holidays and other peak seasons, create exclusive private customized business travel services, only accept limited VIPs VIPs, avoid the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! Wontons and beef brisket noodles/noodles are all made to order, without the need for insulated ingredients. In addition, there are also cereals, pastries, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, outdoor parking lot (underground parking lot). There is also a bicycle in the hotel lobby, where VIPs can ride bicycles to the Sanya Park, which is only 5 minutes away from the hotel. Do morning exercise in the park or a night run. Sanjia Park is the dragon boat race venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. There are Wangge Fishing Village, Fuxing Restaurant and other large Cantonese restaurants 5-8 minutes walk from the hotel. The hotel's surrounding attractions, food and hotel facilities are introduced. The service guide placed on the desk in the guest room has a paper version. You can also consult Xiaomeijia The front desk receptionist and guest care, we hope that our sincere service can bring you a more pleasant experience. All the hotel staff sincerely look forward to your visit again, and wish you a happy life!
Anonymous User
Courtyard Queen Room
Stayed in Apr 2024
Couples
79 review
4.3/5
Very Good
Posted on May 3, 2024
1/Convenient to drive by yourself. There are exclusive parking spaces in the underground parking lot, which is free. The hotel has 3 floors in total. The basement has direct access to the room level. But there are stairs from the basement to the hotel, not a slope. Stayed for two days. But in fact, one day is enough in Heshan. There is nothing particularly interesting to visit in Gulao Water Town.
2/There is nothing around, there is a primary school opposite. But takeout is available.
3/The room is not big but enough. The mini bar is free and also has snacks. The front desk service is also very good. The room is generally quiet, but it depends on the quality of the guests. The next day, I was woken up early in the morning by a family with two children who let their children run and make noise in the aisles.
4/The wifi speed is okay and the TV is small. TV iptv and screencasting are available. However, the screencasting tool uses Lebo, which has various jumps to guide the download. If you don’t download it, you can’t cast it. Try it twice for free, then you will be prompted to pay. I only successfully cast one day in two days. The TV signal was also messed up with the channel list and actual channels.
Original TextTranslated by Google
6/8
Response from Property: Dear distinguished guest, hello! Thank you for your review. Because Xiaomeijia only has 30 rooms and is located between the urban area and Gulao Water Village. It is very popular with parents with children. However, there are more naughty children now. Xiaomeijia’s parents would like to express their sincere thanks to you for your review. You apologize. Xiaomei gave a warm reminder to parents and also gave away toys and snacks to the children. Thank you for understanding Xiaomei. We are all guests. Parents of naughty children said that they can also write negative reviews on OTA. Xiaomei really wanted to cry. Xiaomei has reported the problem of the slope of the basement stairs to the engineering department, and has recently renovated and added stair rubber pads. Regarding the screencasting problem, mobile phones with Android system can directly cast the screen. Apple system has several steps. Xiaomei also reported this problem to the iptv supplier of Meihao Group to improve the screencasting of Apple mobile phones. You can also consult Xiaomei. 24-hour housekeeping service. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. It has only 30 guest rooms, with a 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei’s main focus is Differentiated services, precise one-to-one butler service, create a resort-style hotel VIP exclusive service experience, guests do not have to worry about waiting in line during holidays and other peak seasons, create exclusive private customized business travel services, only accept limited VIPs VIPs, avoid the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! Wontons and beef brisket noodles/noodles are all made to order, without the need for insulated ingredients. In addition, there are also cereals, pastries, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, outdoor parking lot (underground parking lot). There is also a bicycle in the hotel lobby, where VIPs can ride bicycles to the Sanya Park, which is only 5 minutes away from the hotel. Do morning exercise in the park or a night run. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. There are Wangge Fishing Village, Fuxing Restaurant and other large Cantonese restaurants 5-8 minutes walk from the hotel. The hotel's surrounding attractions, food and hotel facilities are introduced. The service guide placed on the desk in the guest room has a paper version. You can also consult Xiaomeijia The front desk receptionist and guest care, we hope that our sincere service can bring you a more pleasant experience. All the hotel staff sincerely look forward to your visit again, and wish you a happy life!
-mandaya
Courtyard Queen Room
Stayed in Mar 2024
Other
2 review
4.5/5
Great
Posted on May 6, 2024
Facilities: The hotel is newly opened. The gym and swimming pool are not yet open, but there is a parking lot🅿️Scan the QR code to enter. The place to eat🍴 is also great! ! Breakfast can also include selected meals 🥢 or Western food 🍴
Environment: I really like the lighting atmosphere in the room, and their bathroom and sink are separated. I like it very much! ! ! No need to rush to use it
Service: There is a small fruit plate when you check in
Original TextTranslated by Google
6/7
Response from Property: Dear distinguished guest, hello! Thank you very much for your praise and love. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. There are only 30 rooms. The ratio of RVs is 1:1. Due to the number of rooms, Due to the limitations of the configuration, Xiaomei focuses on differentiated services, precise one-to-one butler service, and creates a resort-style hotel VIP exclusive service experience. Guests do not have to worry about waiting in line during holidays and other peak seasons, creating an exclusive private hotel. Customized business travel services, only accepting limited VIP guests, avoiding the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! Wontons and beef brisket noodles/noodles are all made to order, without the need for insulated ingredients. In addition, there are also cereals, pastries, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, outdoor parking lot (underground parking lot). There is also a bicycle in the hotel lobby, where VIPs can ride bicycles to the Sanya Park, which is only 5 minutes away from the hotel. Do morning exercise in the park or a night run. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. There are Wangge Fishing Village, Fuxing Restaurant and other large Cantonese restaurants 5-8 minutes walk from the hotel. The hotel's surrounding attractions, food and hotel facilities are introduced. The service guide placed on the desk in the guest room has a paper version. You can also consult Xiaomeijia The front desk receptionist and guest care, we hope that our sincere service can bring you a more pleasant experience. All the hotel staff sincerely look forward to your visit again, and wish you a happy life!
TsunHua
Jingyi Double Room
Stayed in Mar 2024
Couples
32 review
4.0/5
Very Good
Posted on Jul 24, 2024
The hotel is quite good, the room is big enough, the staff is friendly, there are not many choices for breakfast, but it is simple and tastes quite good
Parking space available 👍🏻
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you very much for your positive review. The beef brisket noodle served at Xiaomeijia’s breakfast stall is very popular with customers. It is cooked to order, with fresh ingredients, and the beef brisket is soft and tasty. The soup base is delicious. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. It has only 30 guest rooms, with a 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei’s main focus is Differentiated services, precise one-to-one butler service, create a resort-style hotel VIP exclusive service experience, guests do not have to worry about waiting in line during holidays and other peak seasons, create exclusive private customized business travel services, only accept limited VIPs VIPs, avoid the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! The beef brisket noodles/noodles in the Ming stall are Xiaomeijia's specialties and are very popular among customers. In addition, there are also cereals, noodles, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, and a bicycle in the hotel lobby, where guests can ride bicycles to Sanjia Park, which is only 5 minutes away from the hotel for morning exercise or night running. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat racing. The outdoor swimming pool of Xiaomeijia will be open in summer. There are Wangge Fishing Village, Fuxing Restaurant and other large Cantonese restaurants 5-8 minutes walk from the hotel. The hotel's surrounding attractions, food and hotel facilities are introduced. The service guide placed on the desk in the guest room has a paper version. You can also consult Xiaomeijia The front desk receptionist and guest care, we hope that our sincere service can bring you a more pleasant experience. All the hotel staff sincerely look forward to your visit again, and wish you a happy life!
Guest User
Deluxe Suite
Stayed in Mar 2024
Family
23 review
4.2/5
Very Good
Posted on Apr 23, 2024
Although the location is far away from the city center, the room is large and new, the service attitude is very good, and the breakfast is very good. I will definitely choose this hotel again next time I come back to visit relatives.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your review. I am very sorry that I could not receive 5 points of praise from you. Xiaomeijia is located at the junction of Gulao and Shaping urban areas. Although it is 3.2 kilometers away from the Heshan Plaza business district in the city, it is the closest high-star hotel to Gulao Water Village Scenic Area. There are Wangge Fishing Village and Fuzhou nearby within a 5-8 minute walk. Xing Restaurant, these two large Cantonese restaurants are frequented by Heshan locals and have been open for many years. It is only 2 kilometers away from the Xintiandi business district in the old city. The Xintiandi business district in the old city is the filming location for many film and television dramas. Daniel Wu's "Destroyer" and Wang Baoqiang's "The Chess" were all filmed in Xintiandi. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. It has only 30 guest rooms, with a 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei’s main focus is Differentiated services, precise one-to-one butler service, create a resort-style hotel VIP exclusive service experience, guests do not have to worry about waiting in line during holidays and other peak seasons, create exclusive private customized business travel services, only accept limited VIPs VIP guests, avoid the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! Wontons and beef brisket noodles/noodles are all made to order, without the need for insulated ingredients. In addition, there are also cereals, pastries, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, outdoor parking lot (underground parking lot). There is also a bicycle in the hotel lobby, where VIPs can ride bicycles to the Sanya Park, which is only 5 minutes away from the hotel. Do morning exercise in the park or a night run. Sanjia Park is the dragon boat race venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. The service guide placed on the desk in the guest room includes an introduction to the hotel's surrounding attractions, food and hotel facilities. You can also consult the receptionist and guest care at Xiaomeijia. We hope that our sincere service can bring you a more pleasant experience. The entire hotel The staff sincerely looks forward to your visit again and wishes you a happy life!
Anonymous User
Courtyard Queen Room
Stayed in Sep 2024
Travel with friends
13 review
4.0/5
Very Good
Posted on Oct 5, 2024
Overall it's good, relatively new, but the soundproofing really needs to be improved. It's too noisy with children next to it.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! I'm very sorry that the kids next door have disturbed you. There are many guests traveling with their children during the National Day holiday. Xiaomei's house has not surprisingly received many guests traveling with children. There are some well-educated children and some naughty ones. One naughty child Even a few doors away can't stop the restless noise. I'm very sorry! You can tell the customer service at the front desk, and Xiaomei will negotiate with the naughty kid's house and send you the naughty kid's toys, as well as sleeping snacks and milk, hoping that everyone will have a quiet and comfortable travel rest time. The beef brisket noodle served at Xiaomeijia's breakfast stall is very popular among customers. It is cooked to order with fresh ingredients, and the beef brisket is soft and tasty. The soup base is delicious. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. It has only 30 guest rooms, with a 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei’s main focus is Differentiated services, precise one-to-one butler service, create a resort-style hotel VIP exclusive service experience, guests do not have to worry about waiting in line during holidays and other peak seasons, create exclusive private customized business travel services, only accept limited VIPs VIP guests, avoid the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! The beef brisket noodles/noodles in the Ming stall are Xiaomeijia's specialties and are very popular among customers. In addition, there are also cereals, noodles, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, and a bicycle in the hotel lobby, where guests can ride bicycles to Sanjia Park, which is only 5 minutes away from the hotel for morning exercise or night running. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. There are Wangge Fishing Village, Fuxing Restaurant and other large Cantonese restaurants 5-8 minutes walk from the hotel. The hotel's surrounding attractions, food and hotel facilities are introduced. The service guide placed on the desk in the guest room has a paper version. You can also consult Xiaomeijia The front desk receptionist and guest care, we hope that our sincere service can bring you a more pleasant experience. All the hotel staff sincerely look forward to your visit again, and wish you a happy life!
MRLaiXH
Courtyard Twin Room
Stayed in Mar 2024
Family
17 review
4.0/5
Very Good
Posted on Apr 5, 2024
All service staff are warm, polite and responsive. Room
The facilities are very new, but the pillows are too soft and should be equipped with more firm pillows. It is recommended to add self-service noodles for breakfast. The environment is quite good. There is a beef shop across the road, which is very affordable. You can eat fresh beef for more than 50 yuan per person.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your comments and positive endorsement of the hotel's sanitary facilities! Xiaomeijia has 24-hour butler customer service. You are welcome to contact the Xiaomei front office and inform your needs. The butler customer service will arrange it according to your needs. Each room of Xiaomeijia is equipped with 4 pillows, 2 high, 2 low, and latex. and buckwheat pillows are provided, you can contact the butler customer service to get them. You can also contact the butler customer service before check-in. When you arrive at the hotel, we will provide you with a detailed introduction to the use of the guest rooms and hotel supporting facilities and the free supporting services. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. It has only 30 guest rooms, with a 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei’s main focus is Differentiated services, precise one-to-one butler service, create a resort-style hotel VIP exclusive service experience, guests do not have to worry about waiting in line during holidays and other peak seasons, create exclusive private customized business travel services, only accept limited VIPs VIP guests, avoid the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! Wontons and beef brisket noodles/noodles are all made to order, without the need for insulated ingredients. In addition, there are also cereals, pastries, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, outdoor parking lot (underground parking lot). There is also a bicycle in the hotel lobby, where guests can ride bicycles to the Sanya Park, which is only 5 minutes away from the hotel. Do morning exercise in the park or a night run. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival in Heshan every year. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. There are Wangge Fishing Village, Fuxing Restaurant and other large Cantonese restaurants 5-8 minutes walk from the hotel. The hotel's surrounding attractions, food and hotel facilities are introduced. The service guide placed on the desk in the guest room has a paper version. You can also consult Xiaomeijia The front desk receptionist and guest care, we hope that our sincere service can bring you a more pleasant experience. All hotel staff sincerely look forward to your visit again, and wish you a happy life!
Kanshijiewansheji
Courtyard Queen Room
Stayed in Jul 2024
Business travelers
15 review
3.7/5
Posted on Aug 20, 2024
There is nothing to say about hygiene, and the hotel is new enough. I just don’t know why the machine sound coming from next door keeps ringing. At first I thought it was the car outside, but it wasn’t. It was just the sound of a machine resonating and running continuously. .
Original TextTranslated by Google
Response from Property: Hello dear guest! I'm very sorry for affecting your experience. Which room is this and what is the room number? We will focus on checking this room. The number of rooms in Xiaomeijia is small, so basically every room will be checked in advance before guests check in. The sound of the machine you mentioned, because there have been many rainy days recently, is inevitably coming from the community behind. sound. If you have any questions during your stay, please contact Xiaomeijia’s 24-hour housekeeper customer service in time. Xiaomei will definitely deal with it as soon as possible! The 24-hour customer service phone number and WeChat are displayed on the bedside table in the guest room. We will do our best to solve the problem for every guest! Introduction to the features of Xiaomeijia: The beef brisket noodles served in the breakfast stall are very popular among guests. They are cooked to order, with fresh ingredients, and the beef brisket is soft and tasty. The soup base is delicious. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. It has only 30 guest rooms, with a 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei’s main focus is Differentiated services, precise one-to-one butler service, create a resort-style hotel VIP exclusive service experience, guests do not have to worry about waiting in line during holidays and other peak seasons, create exclusive private customized business travel services, only accept limited VIPs VIP guests, avoid the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! The beef brisket noodles/noodles in the Ming stall are Xiaomeijia's specialties and are very popular among customers. In addition, there are also cereals, noodles, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, and a bicycle in the hotel lobby, where guests can ride bicycles to Sanjia Park, which is only 5 minutes away from the hotel for morning exercise or night running. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. There are Wangge Fishing Village, Fuxing Restaurant and other large Cantonese restaurants 5-8 minutes walk from the hotel. The hotel's surrounding attractions, food and hotel facilities are introduced. The service guide placed on the desk in the guest room has a paper version. You can also consult Xiaomeijia The front desk receptionist and guest care, we hope that our sincere service can bring you a more pleasant experience. All the hotel staff sincerely look forward to your visit again, and wish you a happy life!
Guest User
Panoramic Queen Room
Stayed in Jun 2024
Couples
1 review
1.3/5
Posted on Jul 28, 2024
The sudden inexplicable alarm sound in the middle of the night was very scary. After the alarm sound, the hotel staff did not explain the situation immediately. The room is very small
Original TextTranslated by Google
Response from Property: Dear guest, hello! I'm very sorry that our smoke detector is too sensitive. At around 5 a.m. that day, a guest in one of the rooms was smoking in the bathroom and triggered the smoke alarm. Xiaomei has a 24-hour front desk service. As soon as he heard the sound, he immediately activated the emergency plan to find the problem. Click, and the alarm will be turned off immediately. Xiaomei deeply apologizes for the inconvenience caused to you. Next time you check in, you can contact Xiaomeijia customer service in advance. We will provide you with early check-in, late check-out and room upgrade. Three major VIP privileges are given to you. Features of Xiaomeijia: The beef brisket noodles served at breakfast are very popular among guests. They are cooked to order with fresh ingredients. The beef brisket is soft and tasty and the soup base is delicious. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. It has only 30 guest rooms, with a 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei’s main focus is Differentiated services, precise one-to-one butler service, create a resort-style hotel VIP exclusive service experience, guests do not have to worry about waiting in line during holidays and other peak seasons, create exclusive private customized business travel services, only accept limited VIPs VIPs, avoid the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! The beef brisket noodles/noodles in the Ming stall are Xiaomeijia's specialties and are very popular among customers. In addition, there are also cereals, noodles, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, and a bicycle in the hotel lobby, where guests can ride bicycles to Sanjia Park, which is only 5 minutes away from the hotel for morning exercise or night running. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. There are Wangge Fishing Village, Fuxing Restaurant and other large Cantonese restaurants 5-8 minutes walk from the hotel. The hotel's surrounding attractions, food and hotel facilities are introduced. The service guide placed on the desk in the guest room has a paper version. You can also consult Xiaomeijia The front desk receptionist and guest care, we hope that our sincere service can bring you a more pleasant experience. All the hotel staff sincerely look forward to your visit again, and wish you a happy life!
Guest User
Courtyard Queen Room
Stayed in Feb 2024
Family
4 review
4.0/5
Very Good
Posted on Apr 2, 2024
The hotel has complete facilities and good hygiene. The most important thing is that there is no smell. I stayed in another hotel every time I came back. After staying there for 5 years, it got worse and worse. When I entered the room, I smelled of cigarette smoke. I finally couldn't bear it and switched to this hotel. But there are a few areas that need improvement. First, the bed-sensing night light is too sensitive. If a person moves his or her feet slightly outward on the bed, it will be sensed and the light will turn on. It will turn on several times throughout the night. Second, the pillows are very poor, very high, very fluffy, very uncomfortable to sleep on, and the quilt is also uncomfortable and not breathable. Leave uncovered and cold. Third, the bathroom lacks shelves for towels and clothes. I don’t know why there is a color-changing glass in the bathroom.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your comments and positive endorsement of the hotel's sanitary facilities! Xiaomeijia has 24-hour butler customer service. You can contact Xiaomei’s front office in advance to inform you of your needs, and the butler customer service will make arrangements according to your needs. You can also view the room first, and then check in if you are satisfied. If you are not satisfied, you can cancel your order for free. Each room in Xiaomeijia is equipped with 4 pillows, 2 high and 2 low. Latex and buckwheat pillows are also provided. You can contact the butler customer service to get them. Because the air conditioner is too cold, each room is now equipped with autumn and winter quilts, but there are spring and summer quilts in the warehouse. Please contact the housekeeper. There are hooks for hanging clothes in the bathroom. The night-time sensor light is too sensitive. Since each guest has different living habits, the sensitivity is set according to the routine. If you have different needs, you can contact the butler customer service. If there is a room, you can change the room. Or the housekeeper will adjust the sensitivity of the sensor until it meets your needs. There is a desk in the Xiaomeijia guest room, and the service guide has a detailed introduction to hotel service facilities, etc. You can also contact the butler customer service. When you check in, you will be introduced in detail to the use of the guest room and hotel supporting facilities and the free supporting services provided. Xiaomeijia is a brand-new hotel that just opened in November last year. It has two parking lots, above ground and underground, with a total of thirty or forty parking spaces. It has only 30 guest rooms, with a 1:1 RV ratio. Due to the limitation of the number of room types, Xiaomei’s main focus is Differentiated services, precise one-to-one butler service, create a resort-style hotel VIP exclusive service experience, guests do not have to worry about waiting in line during holidays and other peak seasons, create exclusive private customized business travel services, only accept limited VIPs VIPs, avoid the noisy and annoying overcrowded environment. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! Wontons and beef brisket noodles/noodles are all made to order, without the need for insulated ingredients. In addition, there are also cereals, pastries, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, outdoor parking lot (underground parking lot). There is also a bicycle in the hotel lobby, where VIPs can ride bicycles to the Sanya Park, which is only 5 minutes away from the hotel. Do morning exercise in the park or a night run. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival in Heshan every year. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in summer. There are Wangge Fishing Village, Fuxing Restaurant and other large Cantonese restaurants 5-8 minutes walk from the hotel. The hotel's surrounding attractions, food and hotel facilities are introduced. The service guide placed on the desk in the guest room has a paper version. You can also consult Xiaomeijia The front desk receptionist and guest care, we hope that our sincere service can bring you a more pleasant experience. All the hotel staff sincerely look forward to your visit again, and wish you a happy life!
Guest User
Courtyard Queen Room
Stayed in Jan 2024
Family
1 review
2.5/5
Posted on Feb 15, 2024
The hotel was rebuilt from the original real estate sales department. The floors are centrally air-conditioned. You can only choose cooling or heating. You need to go to the front desk to ask for cooling, otherwise you will have to have separate air supply. When we checked in, we asked the front desk to change the cooling mode. The temperature in the room was very high after being exposed to the sun all afternoon. When we came back at night, the front desk changed it to the heating mode without notifying us (because there were residents on the same floor who were afraid of the cold and asked for heating), which caused a constant Warm air was sent in, and the heat was added to the heating. The corridor was cooler than the room. The child could not fall asleep. After going back and forth, I argued with the front desk at about 12 o'clock and then agreed to change it to cooling! There is always the sound of dripping water from the water pipe in the room, but it is not loud. People who are sensitive to sound should be careful! Breakfast is nothing but good, so we'll make do with it. Although the environmental supplies are quite new, I will not stay here again!
Original TextTranslated by Google
Response from Property: Dear Ms. Liu, hello! The hotel was re-designed and constructed by the Junjingwan Villa Sales Club. Each room has its own characteristics and can see the outdoor swimming pool or garden. All are equipped with Gree's latest silent central air-conditioning system. When you are in the store, if you need to add quilts, baby warmers, hot water bottles, fruits, etc., Xiaomei will meet your needs. Xiaomei's main focus is housekeeping service. After seeing your review, Xiaomei realized that this time it failed to meet your standards and requirements. Xiaomei is deeply sorry! We sincerely apologize to you. The hotel only has 30 rooms. Due to the limited number of room types, Xiaomei focuses on differentiated services and precise one-to-one butler service to create a resort-style hotel experience, so that guests do not have to queue up during holidays and other peak seasons. , create an exclusive private customized business trip, and only receive limited VIPs. For breakfast, Xiaomeijia pays more attention to fresh ingredients made on site! Wontons and beef brisket noodles/noodles are all made to order, without the need for insulated ingredients. In addition, there are also cereals, pastries, eggs, milk, fruits, tea and coffee for self-service. It is also equipped with a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, outdoor parking lot (underground parking lot). There is also a bicycle in the hotel lobby, where VIPs can ride bicycles to the Sanya Park, which is only 5 minutes away from the hotel. Do morning exercise in the park or a night run. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat racing. The outdoor swimming pool of Xiaomeijia will be open in summer. There are Wangge Fishing Village, Fuxing Restaurant and other large Cantonese restaurants 5-8 minutes walk from the hotel. The hotel's surrounding attractions, food and hotel facilities are introduced. The service guide placed on the desk in the guest room has a paper version. You can also consult Xiaomeijia The front desk receptionist and guest care, we hope that our sincere service can make you happy, and wish you success in life and work!
Guest User
Jingyi Double Room
Stayed in Nov 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 4, 2023
Complete facilities and comfortable environment
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for choosing Xiaomeijia. Your praise and recognition are like a warm current in winter, which warms our hearts. Thank you for your encouragement, we will definitely do better! We look forward to your visit again! Xiaomeijia has a fitness center, conference room, sky restaurant, sky garden, self-service laundry area, outdoor parking lot (underground parking lot), and there is also a bicycle in the hotel lobby, where guests can ride bicycles to the hotel only 5 minutes away from the hotel. Morning exercise or night run in Sanjia Park. Sanjia Park is the dragon boat racing venue during the Dragon Boat Festival every year in Heshan. You can watch the Lingnan custom dragon boat race. The outdoor swimming pool of Xiaomeijia will be open in the summer. Detailed information about the surrounding attractions and food is introduced in the service guide placed on the desk in the guest room. You can also consult the receptionist and guest care staff at Xiaomeijia. You are welcome to come back. Experience and wish you a happy life!