Popular Herndon 4-star Hotels

In a world where many hotel chains use COVID or being green as an excuse to save money, I am happy to report that the Westin Dulles rose above my expectations. Much to my surprise, I did not find a green excuse flyer on my pillow to explain why my room could not be cleaned while I was out. Too many hotels use either ecology or COVID-19 as an excuse to set low expectations for customer service. The Westin Dulles is the first hotel that truly delivered on its commitment to customer service. They cleaned my room to spotless perfection while I was out on business. And when I came back I had clean towels and a freshly made bed to sleep in. Westin elevated their brand by doing what used to be expected. Our bar was lowered by COVID-19. However, Westin still cares enough to overcome the challenges facing the hospitality industry. Well done Westin! Gratefully, Gary

Hotel service is good, rooms are clean and beds are comfortable. Really good, much better than the Hilton hotel I checked in the day before.

Airport shuttle (from airport to hotel) : minimum service, do not expect anything more... Lousy check-in... Unfriendly and unhelpful staff... Average room quality / property... In addition, it is impossible to change the temperature of the room Breakfast terrible... Market : limited choice and very very expensive... must be avoided... Airport shuttle (from hotel to airport) : paid but not used (too slow...)

1. It is far from downtown Washington, but only 15 minutes from the airport to reach the departure level of Dulles Airport. Second, the hotel is located in the middle of the two roads, a bit noisy, but depends on the location of the room; Third, there is an outlet in the hotel 30 minutes away, a shopping mall in the five major shopping centers in the United States, such as after the US tour after shopping The hotel is a good choice; Fourth, the hotel facilities are good, but the air-conditioner external machine is louder.

All suite property with complimentary hot breakfast buffet, in-room kitchenettes, complimentary evening meal Mon-Thurs. Complimentary wireless high speed internet and shuttle service to/from IAD and any location within 5 mile radius including the Wiehle-Reston Metro. Complimentary 24 hour fitness, business center, outdoor pool, grilling area, guest market, sports court, 24 hr onsite laundry, borrows program, and dry cleaning for charge.PET POLICY: 1-6 NIGHTS A 75 NON-REFUNDABLE FEE. 7-30 NIGHTS A 75 NON-REFUNDABLE FEE PLUS AN ADDITIONAL 100 CLEANING FEE. MAXIMUM OF 2 DOGS PER ROOM ARE PERMITTED. WEIGHT MUST BE 50 LBS OR LESS MAX OF 75LBS PER RM. FEES ARE IN USD.

Room was clean and modern with sufficient USB ports to charge all devices. Food choices across the street. My only complaint was that at my Saturday afternoon check-in I had arranged for a 2 p.m. Sunday late check-out as I had a morning activity. I returned from my activity at noon, went to my 4th floor room to discover my key had been deactivated. I then had to go back down to the desk for them to tell me my key was automatically deactivated at 11 a.m. even though their system did show I had arranged for a late checkout. I'm not sure if this is a system problem or a human one.

Great hotel with excellent shuttle service to Dulles. Very quiet location and within walking distance to a few nearby restaurants. The front desk staff were outstanding. They answered my multiple questions and resolved billing issues quickly. Monique was great at providing shuttle service. I'll be back.

Nice hotel conveniently located 15 minutes away from IAD. The suites are nice and spacious, perfect for a quiet rest or some daily business. There are several food options nearby within walking distance. The breakfast buffet is correct, in line with most American accommodations. The gym is nicely equipped and is opened 24. The staff is friendly and helpful. I forgot my jacket there and they were able to promptly ship it. Thank you!

First, the desk clerk was very friendly upon checking in. The process was flawless and we easily found our room on the third floor, room 301. The room was extremely clean and smelled great. Initially, we booked a King room for our overnight stay but when we opened the door and walked in, both of us laughed out loud. The room was SO SMALL!! There's only one night stand on the left side of the bed with a lamp with two outlets in it. THAT'S IT! No other outlets available on the right side of the bed. The sink area was also tiny with barely any room for your essentials. It did have a very nice walk in shower though. I went back downstairs and requested a new room because my husband and I both needed outlets and a nightstand on each side of the bed. Because the hotel was pretty booked, the best they could do for us was a room with two doubles for the same price. I wasn't happy but I didn't have any other choice. That room (302) was bigger with a much bigger sink area so that was good. It came with a super clean microwave, refrigerator and coffee maker. I also wasn't thrilled about having to sleep in a separate bed from my husband but a double doesn't cut it for both of us. The bed was much firmer than I care for but I slept okay. The next morning we woke up and went downstairs for breakfast. They offered Eggs, bacon, oatmeal, English muffins and bagels. It was all really good and we left satisfied. Overall we had a great stay and would be back if we're ever in the area again. Side note: I got a 16oz bottle of water from the little market by the desk and was billed $5.50 for it. Talking about highway robbery!

Good service as an airport hotel. Picking up from the airport, very attentive and punctuate. The hotel is 10 min drive from the airport. Pretty sufficient for 1 night layover. Room is huge with 2 queen beds, big sofa, big TV. Functional bathroom with a small tub. Service is good. Staff are friendly. As the hotel location, they offer to drive you where you want and pick you up. All arranged with the reception. Breakfast is basic and self serving. All plates are plastics for one time use. Recommended for those who want to stay 1 night.