No.1 Guanghui street, Zhengxiang District, Hengyang, Hunan, ChinaView Hotel Details
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Hengyang Gaoxin Zhixuan Holiday Hotel Guest Reviews
4.7/5
Outstanding
2448 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2448)
Positive reviews(2409)
Reviews with photos/video(893)
Delicious breakfast(301)
Friendly front desk staff(292)
Classy environment(127)
Convenient parking(89)
Many amenities(75)
Perfect for business trips(45)
Stayed multiple times(25)
Negative reviews(39)
Guest User
Smart Choice Executive Double Bed Room
Stayed in Aug 2024
Couples
50 review
4.5/5
Great
Posted on Sep 10, 2024
Overall good stay for the price.
There are a lot of food nearby the hotel.
Response from Property: 尊敬的貴賓:您好!感謝您入住衡陽高新智選假日酒店。非常遺憾這次的體驗未能給您留下美好印象,我們已向管理團隊傳遞並分享了您的意見,在今後的工作中,我們會努力提升衞生細緻度及服務品質,力求為每位住客提供貼心、舒適的入住體驗。客人的意見和建議是我們不斷優化和前進的基石,期盼您再次惠顧,祝您生活愉快!智選假日賓客關懷團隊
Ginge5
Smart Choice Superior Double Bed Room
Stayed in May 2023
Couples
52 review
4.7/5
Amazing
Posted on Jul 2, 2023
Located in the 'city centre' it's around 10 minutes from restaurants and bars.
The hotel is a holiday inn, I'm not sure why the name doesn't say that.
Breakfast is local food; tasty, spicy and sweet.
Response from Property: Dear guests, thank you for coming. High performance-to-price ratio is what we promise to our customers, hengyang hi-tech Smart Choice Holiday has won the trust of its customers with its brand features such as superior location and surrounding facilities, convenient travel, consistent service, nutritious breakfast, international standard facilities and equipment, etc. . In addition, there are international brand access control system, 100 Tests, efficient sterilization and brand protection of electronic safe, to provide you with a safe stay guarantee. We will continue to work hard to maintain the proper quality, look forward to your visit every time, I wish happy every day, happy life. Smart Choice Holiday Guest Care Team
Suresh jalota
Smart Choice Superior Twin Room
Stayed in Apr 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on May 27, 2024
Value for money
Response from Property: 尊敬的客人,很高興您在衡陽和您的朋友們度過了一個美好的時光,這一刻永遠值得懷念,智選假日酒店秉承洲際集團服務理念,真誠迎接每一位入住客人,您的好評是對我們服務最佳的肯定與鼓舞。您的滿意就是我們最大的工作動力,我們還有很多優惠活動,請您繼續關注我們,期待您再次光臨!
cheuwww
Smart Choice Superior Twin Room
Stayed in Oct 2024
Travel with friends
11 review
4.5/5
Great
Posted on Nov 13, 2024
The room was big, clean and comfortable! The toilet is also big and clean! The hotel is very high-end. There is free laundry service, two washing machines and two dryers. The auntie also provides laundry and drying services. However, the corridor in the laundry room is very dark and a bit scary at night. The breakfast had a lot of options and the food was very good!
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6/8
Response from Property: Dear guests: Hello! Thank you for staying at Holiday Inn Express Hengyang High-Tech Zone. First of all, we would like to express our sincerest apologies for the unpleasantness that occurred during your stay. We feel very ashamed and guilty about the problems in our work. We are very sorry that this experience did not leave you with a good impression. We have conveyed and shared your opinions with the management team. In future work, we will work hard to improve the hygiene and service quality, and strive to provide every guest with a caring and comfortable stay experience. The opinions and suggestions of our guests are the cornerstone of our continuous optimization and progress. We look forward to your patronage again and wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
Smart Choice Superior Double Bed Room
Stayed in Jan 2024
Family
6 review
1.0/5
Posted on Feb 10, 2024
The room really stinks, the smell of sewer is very pungent. It was probably because the bathroom drain had no water seal. We checked in at 5am and checked out before 8am. The smell was so bad that I couldn't sleep. When I checked out, I told the front desk about this, but they kept silent and accepted it.
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Response from Property: Dear guest, we are really sad to see your comments. We regret that we did not bring you a satisfactory stay experience. When we heard your feedback, we did not remain silent. Instead, we confirmed with you again and again that it was an odor issue and then made a record of the problem. This room has never had similar problems before. We are doing our best to solve the problem and ensure you a comfortable stay. We will continue to work hard to maintain the quality we deserve, look forward to your visit every time, and wish you happiness every day and a happy life. Holiday Inn Express Guest Care Team
Guest User
Family Friendly Room
Stayed in Sep 2023
Family
9 review
1.0/5
Posted on Oct 3, 2023
We booked a family room. The room was damp, the quilt and sheets were sticky, there were a lot of mosquitoes, and two electric mosquito repellents didn't work. The child had 7 bites on his face, and several bites on his hands and feet. It was really painful. I have stayed in so many hotels, but I have never encountered a hotel with so many mosquitoes. Can't the hotel managers pay more attention and disinfect the rooms? Can giving two bottles of mosquito coils solve the problem?
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Holiday Inn Express Hengyang High-Tech Zone. First of all, we would like to express our sincerest apologies for the unpleasantness that occurred during your stay. We feel very ashamed and guilty about the problems in our work. We are very sorry that this experience did not leave you with a good impression. We have conveyed and shared your opinions with the management team. In future work, we will work hard to improve the hygiene and service quality, and strive to provide every guest with a caring and comfortable stay experience. The opinions and suggestions of our guests are the cornerstone of our continuous optimization and progress. We look forward to your patronage again and wish you a happy life! Holiday Inn Express Guest Care Team
Anonymous User
Smart Choice Superior Twin Room
Stayed in Feb 2023
Business travelers
19 review
1.0/5
Posted on Mar 29, 2023
This hotel is really outrageous. First of all, it stinks. The toilet smells really unacceptable. When I took a shower, the floor drain kept smelling. It was really stinky and I almost vomited. I changed the room and it was still smelly. I really don’t understand. At least it is rated as a 4-star hotel. Please pay attention. There is a baffle in the middle of the double room. There are even boogers picked by previous guests on the baffle. I turned over and opened my eyes and saw the boogers. It was so disgusting. The floor mat at the hotel front desk was also very dirty, and there were bugs crawling on it. I was really fed up.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you very much for staying in our hotel. We are sorry that your stay was not satisfactory enough. Xiaozhi sincerely apologizes to you. We will share your opinions with the relevant departments, optimize the details in future services, improve the sanitation of guest rooms, and strive to provide every guest with a good accommodation experience. The opinions and suggestions of our guests are the cornerstone of our continuous optimization and progress. We look forward to your patronage again and wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
Executive 2-bed Room
Stayed in Jun 2022
Travel with friends
1 review
4.5/5
Great
Posted on Jul 24, 2022
After checking in, I went to the bathroom, opened the toilet lid, and found that there was long hair in the toilet. I don't know who got on it and didn't flush it. The quality of hygiene is worrying!
Original TextTranslated by Google
Response from Property: Dear guests, hello! I'm really sorry for giving you a bad stay experience. Xiaozhi will reflect on the shortcomings and make corrections. At the same time, he will strengthen the training of guest room hygiene to ensure the trust of our guests. We look forward to working with you again. Get together and see us differently. Holiday Inn Express Guest Care Team
Zhouliu
Smart Choice Superior Twin Room
Stayed in May 2022
Business travelers
17 review
4.0/5
Very Good
Posted on Jun 24, 2022
The hotel rooms are all high-rise, the view is not bad, the room is also very clean, the whole house is wooden floor, half the room is carpeted. The bed is a little too small, so you can't roll around. Ha ha
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your love and sincere comments, Xiaozhi has been working hard to bring you the most beautiful things possible. I believe that when you come again next time, you will still be satisfied and happy, and look forward to seeing you again! wish you a happy life! Holiday Inn Express Guest Care Team
Response from Property: 尊敬的客人,非常感謝您的反饋。對於兩次入住是麪包和牛油供應問題給您帶來的不便,我們深感歉意。服務未能讓您滿意,是我們的失職。我們已對相關人員進行培訓,完善供應流程與溝通機制。後續會更加註重細節,提升服務質量,期待您下次入住能有全新體驗,再次向您致以誠摯的歉意!
Response from Property: 尊敬的貴賓:您好!感謝您入住衡陽高新智選假日酒店。首先對於您在住宿期間發生的不愉快,我們向您致以最誠摯的歉意,對於我們工作上存在的問題感到非常羞愧與自責,非常遺憾這次的體驗未能給您留下美好印象,我們已向管理團隊傳遞並分享了您的意見,在今後的工作中,我們會努力提升衞生細緻度及服務品質,力求為每位住客提供貼心、舒適的入住體驗。客人的意見和建議是我們不斷優化和前進的基石,期盼您再次惠顧,祝您生活愉快!智選假日賓客關懷團隊