The Ritz-Carlton, Harbin Reviews

The service and environment is excellent! The breakfast is varied and delicious. The room is comfortable with a wonderful view.

Excellent hotel! Superb location for visiting attractions! Spacious rooms with great bathrooms! Excellent Breakfast spread!!! Housekeeper placed humidifier in our rooms without us requesting when she noticed that we were affected by the dry weather ! She even wrote us a note to express concern! Wow! She gave us extra oolong teabags when she noticed that we favoured this tea! Peter , F and B manager and chef Dean deserve special mention for going out of their way to meet our request during our last breakfast today! Thank you Ritz Carlton Harbin!

Great hotel, dining experience very good. Spacious rooms.

A renowned international hotel, everything is superb but the room price in northeast area seems extremely High. I had some issue with my prebooked hotel Haute, so I decided to stay with Ritz to ease my tension. Upon check-in at Ritz, the reception asked me what time is good for cleaning the room, even though I replied 10am, i did not expect they knocked my door right on the clock, this gave me the pressure I have to leave my room for them. Maybe not enough customers in the hotel? Also hotel staff sent me 4 cans of soft drink one evening?? I would be much happy if they could give me a bottle of Kvass, anything belongs to Harbin.

Fantastic hotel. Really happy that we stayed here and I can really recommend the club lounge. Great service and good selection of both wine and food. We will definitely come back. I can't name drop the staff that was working in the club lounge because I forgot to ask. But I really want to give the credit for the excellent service.

Nice hotel. Attentive staff. Short taxi ride to the main tourist attractions in town. Impressive view of the Ice and Snow World from the hotel lobby.

The best hospitality we received was from The Ritz Carlton, Harbin. We were introduced to the manager and he thoroughly explained everything about the hotel and our booking upon arrival. Everything was assisted from our luggage until we were at our room door. The service provided was at its best and we even checked in 2 hours earlier. Definitely an experience worth remembering!

The overall service of the hotel is nice and room are clean. Will definitely book it again.

Great hotel, on par with Ritz Carlton worldwide

In the city center. Keep the Ritz standard even in a freezing city. But dinner buffet is soso for this high end hotel.

Top quality hotel! Very happy with the service and the quality of food and everything! We had a very enjoyable stay at the hotel

A very comfortable hotel, lovely breakfast, very friendly staff. Staff has limited English, make sure to use your translator app for smooth communication.

Hotel is excellent. Location is good for viewing. But not too good for strolling around. However service level is kinda bad in my opinion. The previous hotel that I stays in beijing is much more attentive and helpful. Especially in helping us foreigner which is not really good in chinese to get didi, look for location. In beijing, some even help us book for us with their didi. However in ritz, Staff there tend to half ignore to drive us away. Although they do not sound impolite, but the unwillingness to help is clearly seen. Thus i would rather figure it out myself.

Excellent hotel and Service. The entire staff goes beyond miles to please us. The room was very spacious and the overall atmosphere was excellent. Special thanks to Jimmy for her outstanding hospitality !