Sofitel Harbin

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Sofitel HarbinTrip.BestNo.13 of Premium Hotels in Harbin
哈尔滨索菲特大酒店
No.68 Ganshui Road, Xiangfang District, Harbin, Heilongjiang, 150090, China
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Exterior (24)

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Guest Reviews

9.4/10
Outstanding
4585 review
Verified reviews
Location9.4
Amenities9.2
Service9.4
Cleanliness9.4
Anonymous User
Superior Queen Room
Stayed in May 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Jun 18, 2025
Good hotel!
Response from Property: 真的很希望這次哈爾濱之旅能夠給您留下難忘的回憶，哈爾濱索菲特大酒店作為較早的五星級酒店，我們一直很努力地做好自己，發展自己，包括我們新引進的優眠床，氧吧房，自助洗衣房，小童樂園等等，無一不是為了更好的為賓客們提供優質的住宿環境，包括我們的服務也在不斷地優化，在您訂單生成的那一刻我們的WX管家隨時恭候您的光臨。感謝您和我們分享您的住宿體驗，期待能與您再次相聚在哈爾濱索菲特大酒店。祝您旅途愉快！
Guest User
Apartment Suite
Stayed in Jul 2024
Family
9 review
5.5/10
Posted on Aug 30, 2024
My favourite part of the hotel is the self serviced laundry. The guest room itself is quite old and smelly. Furniture is dirty and bed linen is tired. Breakfast is average. Overall the hotel is far below the standard of Sofitel and definitely not a 5 star hotel.
Response from Property: Bonjour guest，Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us. New quilts have been purchased and their are on the way, the hotel has just started renovating the new furniture. I am a appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am Guest Experience Manager Lisa hope to see you again
Your Jamaican Girl
Superior Queen Room
Stayed in May 2024
Couple
16 review
9.0/10
Great
Posted on Jun 11, 2024
I had an amazing time, of course Sofitel never disappoints! 💜 The facilities were up to par, the food was exquisite and the service was top-notch. Everything was quite impressive, from the in-room dining experience to the indoor fitness center. The room was decorated free of charge at my request and spa packages were reasonably priced.
6/8
Response from Property: We regret that we have not been fully satisfied with you.We know that the more trust we get, the more we ask ourselves to do better, so as to live up to everyone's expectations. We will adjust the shortcomings as soon as possible, and look forward to your visit again in a better state. Sofitel Harbin wish you a pleasant trip!
ckate
Luxury Room,twin beds
Stayed in Dec 2022
Family
3 review
9.0/10
Great
Posted on Jan 29, 2023
Indoor swimming pool temperature was enough to swim, hotel staff was all kind and sorted out everything quickly. We even could enjoyed the Lion Dance at the hotel lobby on the first day of ***** New Year. 交通：Hotel is just next to Wanda Mall so we could go LaoChangChunBing branch and big supermaket easily. 卫生：Pleasant stay except for some smoking smell.
Response from Property: Thank you for sharing your experience with us. I hope you will have a wonderful stay at Sofitel Harbin，We will focus on your feedback, the New Year new atmosphere, I wish you a happy ***** New Year, all the best-——Sofitel Harbin
Guest User
Superior Queen Room
Stayed in May 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jun 24, 2025
Every time I stay in a hotel, I have a different experience. Especially this time I stayed in Harbin Sofitel, a landmark five-star hotel in Harbin. I was very satisfied. The housekeeper was really responsible. He called in advance to ask about precautions. After checking out, he asked about our stay. It was really hard not to be moved. The service awareness of a five-star hotel is revealed everywhere. In addition, the location of our hotel is really convenient. It is very close to Harbin Station and has convenient transportation! ! ! Five-star praise! ! !
Original TextTranslated by Google
Response from Property: 熱忱待客本來就是東北的特色之一，能為您提供周到的服務是我們的榮幸，感謝您選擇入住哈爾濱索菲特大酒店，期待您的再次光臨，祝旅途愉快！
Guest User
Superior Queen Room
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 24, 2025
Sofitel Harbin is worthy of being the earliest five-star hotel in Harbin. The service quality is top-notch among all the hotels I have stayed in. It really reflects the hospitality to the fullest. I am very satisfied. The hotel's environment, hygiene, service and concept are very unique. It is also a pet-friendly hotel! If you bring your baby, just go there. The location is also in the city center, very close to Harbin Station and nearby subway stations. Come on, Sofitel, it's getting better and better!
Original TextTranslated by Google
Response from Property: Nothing can stop the enthusiasm of Harbin people. As a provincial capital city full of tolerance and exotic style, we welcome more tourists to experience Harbin's spring, summer, autumn and winter. Harbin Sofitel Hotel is a hotel that combines French elements with local characteristics to give you a different accommodation experience. This is what we have always expected. Thank you for your love and hope to have the opportunity to meet you again at Harbin Sofitel Hotel.
Guest User
Superior Queen Room
Stayed in May 2025
Business traveler
48 review
10/10
Outstanding
Posted on Jun 19, 2025
The hotel is conveniently located. It's a pleasant surprise to be able to stay in such a room at this price! The hotel is clean and has no dead corners. The WiFi is fast. There is also a free laundry room. The swimming pool is clean and at a constant temperature. It is also very convenient to go to Central Street. I will choose this hotel next time.
Original TextTranslated by Google
Response from Property: I am very glad to see your high praise for Sofitel Harbin. I believe you are quite satisfied with this trip. With the affordable price and five-star service, I sincerely look forward to your next visit.
xiyan1212
Superior Queen Room
Stayed in May 2025
Traveling with friends
16 review
10/10
Outstanding
Posted on Jun 17, 2025
The room was really great. The housekeeper called the reservation number in advance to ask about the room before checking in. He was very serious and responsible. The decoration style of the room also met my aesthetic taste. The cleaning was also very clean. The service attitude was even better. The hotel is conveniently located and very close to Harbin Station! Next time I come to Harbin, this hotel will still be my first choice
Original TextTranslated by Google
Response from Property: Nothing can stop the enthusiasm of Harbin people. As a provincial capital city full of tolerance and exotic style, we welcome more tourists to experience Harbin's spring, summer, autumn and winter. Harbin Sofitel Hotel is a hotel that combines French elements with local characteristics to give you a different accommodation experience. This is what we have always expected. Thank you for your love and hope to have the opportunity to meet you again at Harbin Sofitel Hotel.
abcd1ren1
Superior 2-bed Room
Stayed in May 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Jun 18, 2025
I stayed at Sofitel for three days in total. The service quality here is really super high. The butler can help me solve any problem, which is really satisfying. The hotel is in a good location and is very close to Harbin Station. I came to see the Mayday concert and it was very convenient to get to the venue by subway or taxi. I look forward to coming to this landmark five-star hotel in Harbin next time
Original TextTranslated by Google
Response from Property: Thank you very much for your praise for our hotel. We are serious about serving our guests. Here you can feel the enthusiasm of the Northeastern people and the romance of the French. Your trip will be worthwhile. Thank you again for your affirmation of the hotel. Sofitel Harbin looks forward to seeing you again. Wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in May 2025
Couple
9 review
10/10
Outstanding
Posted on Jun 18, 2025
Fortunately, the front desk upgraded the room type to a suite. Facilities: The hotel has been open for a long time. Although the decoration is outdated, it is very good overall. It has everything it should have, including a humidifier, a refrigerator, and our room also has a microwave and a washing machine. Sanitation: Overall clean, my wife likes the smoke-free smell. Environment: There is a big park in front of the hotel. I took a walk after breakfast in the morning. The greenery made me feel comfortable. Service: Needless to say, absolutely first-class. The brand is here. Distance: Didi 18 yuan to Central Street, very convenient
Original TextTranslated by Google
Response from Property: Thank you for choosing Sofitel Harbin among many other hotels. The hotel has complete facilities, including restaurants, bars, swimming pools, fitness centers, SPA, etc. Families traveling with children can also book cartoon-themed family suites. The hotel is strategically located next to Wanda Plaza, offering a one-stop experience of delicious food and fun. You can take Metro Line 2 to go to major scenic spots, which is convenient and fast. Thank you again for your support and wish you a pleasant journey!