Sheraton Hanoi Hotel

Sheraton Hanoi Hotel - Photo Gallery

Sheraton Hanoi HotelTrip.BestNo.6 of Premium Hotels in Hanoi
Khách sạn Sheraton Hà Nội
K5 Nghi Tam, 11 Đ. Xuân Diệu, Road, Quan Tay Ho, Hanoi, Vietnam
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Rooms (25)

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10/10
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10/10
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Featured (23)

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Exterior (11)

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10/10
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Dining (32)

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10/10
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Sheraton Hanoi Hotel Dining Photos
9.2/10
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Leisure & Recreation (12)

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10/10
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Business Facilities (8)

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Public Areas (10)

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8.0/10
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User Uploads (32)

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9.2/10
Guest User
Sheraton Hanoi Hotel Rooms Photos
8.0/10
Shenzhennatie
Sheraton Hanoi Hotel Rooms Photos
8.0/10
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Sheraton Hanoi Hotel Exterior Photos
8.5/10
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Sheraton Hanoi Hotel Exterior Photos
8.0/10
Ikazhang
Sheraton Hanoi Hotel Dining Photos
8.0/10
Ikazhang

Near Hotel (16)

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8.5/10
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8.5/10
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8.0/10
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10/10
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Guest Reviews

9.1/10
Great
79 review
Verified reviews
Location9.2
Amenities8.8
Service9.2
Cleanliness9.3
Guest User
Deluxe King Room
Stayed in Feb 2025
Business traveler
5 review
9.2/10
Great
Posted on Apr 13, 2025
The breakfast was excellent; the room was decent; clean and tidy. The waiter was enthusiastic and helped to call and communicate with the local driver when I checked out. The overall experience was very good and I recommend staying here.
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Guest User
Deluxe Twin Room
Stayed in Mar 2025
Business traveler
3 review
10/10
Outstanding
Posted on Apr 13, 2025
The room is very good, facing the swimming pool
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Guest User
Deluxe Twin Room
Stayed in Jan 2025
Business traveler
44 review
10/10
Outstanding
Posted on Feb 28, 2025
Five-star hotel model
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Response from Property: Dear valued guest, Thank you for staying with us and for your review! We hope to welcome you back in the future and will strive forward to enhance your experience on the next visit. Warm regards, The Hotel Management.
Guest User
Deluxe King Room
Stayed in Apr 2024
Business traveler
2 review
10/10
Outstanding
Posted on Jun 16, 2024
The service is very good, the Vietnamese noodles are delicious The hotel environment is good, the room space is quite large The overall price-performance ratio is OK, but it may be a little expensive for Vietnam's price level.
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Guest User
Grand Deluxe King Room Non smoking
Stayed in Nov 2023
Business traveler
4 review
10/10
Outstanding
Posted on Jan 22, 2024
The Sheraton is on the edge of the West Lake, next to the InterContinental Hotel. You can encounter a wedding by chance and feel the openness, trendiness, style and class of young Vietnamese. The breakfast buffet is also pretty good. The room facilities are complete and a bit classic. The hotel design has Vietnamese style, which blends well!
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6/7
Ikazhang
Deluxe King Room Non smoking
Stayed in Nov 2023
Couple
32 review
8.0/10
Very Good
Posted on Dec 28, 2023
The surrounding West Lake environment is good, but the facilities are too old and the price/performance ratio is not worth more than 1200. The breakfast is okay. The gym and swimming pool can be accessed from the auxiliary building through the fourth-floor covered bridge. The outdoor swimming pool leads to the garden, but there are no gates to the garden or outside. Outsiders can enter through the parking lot, which poses a safety risk.
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Response from Property: Dear IkazhangThank you for sharing your feedback about our hotel. We appreciate your comments about the pleasant surrounding environment of West Lake and the satisfactory breakfast.We apologize if some aspects of our facilities did not meet your expectations. We understand your concerns about the age of certain facilities and their value relative to the price. Your feedback will be taken into consideration as we continually evaluate and improve our offerings.Regarding the gym and swimming pool, we apologize for any inconvenience caused by the need to access them through the fourth-floor corridor bridge in the annex building. Our hotel takes pride in its distinctive architectural design and the thoughtfully designed landscape. The bridge connecting the main building to the annex building provides guests with an opportunity to appreciate the hotel's aesthetic and enjoy the surrounding views.We also appreciate your feedback regarding the safety concern related to the open-air swimming pool and garden area. We appreciate your vigilance and take the safety and security of our guests very seriously.We want to assure you that we have security measures in place to maintain a safe environment for our guests. There is always a security guard stationed at the entrance to monitor and control access to the swimming pool and garden area. Their presence helps to ensure that only authorized individuals can enter the premises, minimizing any potential safety hazards.Thank you for bringing this to our attention, and we value your feedback as it helps us maintain the highest standards of safety and security for our guests. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,The Hotel Management
Guest User
Deluxe Twin Room Non smoking
Stayed in Apr 2023
Business traveler
5 review
8.5/10
Very Good
Posted on May 8, 2023
In terms of service: the reception staff at the front desk, restaurant and gym are very warm and polite! The staff at the concierge are very responsive! Housing: the environment is generally facing; the remote control is not easy to turn on the TV; The sink sinks slowly. There is a big lake outside the hotel, you can ride and walk by the lake! But health is average.
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Response from Property: Dear valued Guest, Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel. We really appreciate your sincere feedback and look forward to welcoming you again!
Shenzhennatie
Grand Deluxe King Room Non smoking
Stayed in Mar 2023
Family
13 review
8.0/10
Very Good
Posted on May 3, 2023
Although it is relatively old, the basic quality is still there. When we checked in on the first day, we found a small cockroach. After communication with Ctrip customer service, we were upgraded to a higher-level room with a better view and toilet. It has become an electric toilet seat, and I feel that the overall service is not bad, but unfortunately there is no special Chinese service. The breakfast is all eaten in the hotel. There is basically no change in the four days, and it feels so-so.
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Response from Property: Dear valued Guest, Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel. We really appreciate your sincere feedback and look forward to welcoming you again!
Anonymous User
Deluxe Twin Room Non smoking
Stayed in Apr 2023
Business traveler
39 review
10/10
Outstanding
Posted on May 16, 2023
The location is good, the service is good, and the environment is good.
Original TextTranslated by Google
Response from Property: Dear valued Guest, Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel. We really appreciate your sincere feedback and look forward to welcoming you again!
Guest User
Deluxe King Room Non smoking
Stayed in Sep 2022
Business traveler
1 review
9.5/10
Amazing
Posted on Oct 29, 2022
This hotel is located between the airport and the old town, very convenient for jogging around the lake or a short walk to the Ho Chi Minh Mausoleum. At first, I was worried that it would not be in the center of downtown, but Grab will come soon, and it is very convenient for flights that arrive and depart at night. Buffet food is also very good.
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Response from Property: Dear Guest, We are deeply impressed that you had a pleasant and memorable experience with the Sheraton Hanoi Hotel. Sheraton Hanoi is committed to providing high-quality products and the highest level of service to all of our guests. The hotel is located right next to West Lake, providing a sense of tranquility for business or leisure guests. We look forward to passing on your great compliments to our team. It will definitely make their day! I hope your trip leads you back to the beautiful city of Hanoi. We look forward to welcoming you again.