Hanoi Emerald Waters Hotel & Spa - Photo Gallery

Service was excellent and the massage was to die for! Location was great with many things within walking distance. Cleanliness was good - they don’t mention this during check-in but due to sustainability goals they don’t change sheets or towels unless you ask them to so just be wary of that.

The room, service, food, hospitality were all great. The quality was like 5 stars. The staffs were really friendly and generous with great English.

Booked this hotel based on the review of other travelers. We stayed 2 nights. The staff is very friendly and helpful, when we checked in the staff member provided us the map of the city giving us some tips, the breakfast has several choices and is more than satisfactory. About the room I think it would need some kind of renovation: walls and doors especially. Unfortunately when I booked I didn’t realize that I booked a room with no view which means that basically you don’t have natural light entering. Overall a nice stay considering that the hotel is in a good location.

Location: 2mins walk to Hoan Kiem Lake & nearby attractions Price: Average Room: Well renovated & perfect sound proof for good night sleep Breakfast: decent Vietnamese & western breakfast Service: super friend Ms. Kim & her team thumb 👍 up

We enjoyed our 1N stay in Emerald Waters thoroughly. It’s a pity we could not get another night with the same hotel after our Halong Bay tour as it was fully booked. The receptionist, Claire was very friendly and helpful upon our checked in. We stayed at the Family Room with city view. So the room and bathroom was spacious and clean. Location was perfect as it is just 5 mins walk to Hoan Kiem Lake and we don’t find our outside surrounding to be noisy during the night time too. Will recommend tourists to book their stay here. Will definitely return to this hotel on our next trip to Hanoi in future.

Hotel location is great, rooms are spacious too. the staff are friendly and was wlecome by Zoey. she is so nice that to prepare bfast for us the next day as we had to check out at 545am to leave for our sapa trip.

Hotel is situated 2 walking streets away from the lake. Beds, Pillows are comfortable. Towels are clean. Hotel Room is decent. Rooms wall are thin. For the price including breakfast and near to the lake it’s well priced. Staff is very friendly and can converse very well.

My stay at Hanoi Emerald Waters was amazing!! The hotel was comfortable and breakfast was good but the best part of our stay had to be the friendly staff! Zoey helped us out so much from beginning to end, and honestly I’ve never seen a hotel where they greet you so well and remember your name. The other services were also helpful, like the spa and the laundry service. Will definitely come back to this hotel if I come back to Hanoi!

Very good service by all the hotel staff! The connecting room was actually 2 separate rooms at the end of the hallway, with an extra door installed in the middle (can be locked from the inside). The rooms were clean and very spacious. Not sure if all rooms come with breakfast by default, but we were allowed to have the breakfast even though we didn't opt for it. Highly recommended!