Hanoi Posh Boutique Hotel Reviews

Normal hotel, photos correspond to reality. Friendly staff. Great location

It's very good. You can directly see an attraction. There are a lot of restaurants nearby. It's very convenient. It's close to Dongxuan Market. The boss is also very nice. Taxi service and travel consultation service are all available.

The front desk staff at the hotel were great, friendly, and could speak English. They helped me check the bus to the airport and told me how to get there. They were also worried that I might make a mistake, so they followed me to the bus stop and told me the correct platform to wait at! I was so touched by such thoughtful service!

This time when I was traveling in Hanoi, the experience of [Hotel Name] was great! I must recommend it to everyone! As soon as I arrived at the hotel, the front desk staff greeted me warmly, checked in super quickly, and introduced the surrounding fun places. The room was clean and tidy, the layout was very warm, and the facilities were very new. It was so comfortable to live in. The hotel has a rich variety of breakfast, including Vietnamese-style rice noodles, Western-style bread and bacon, and the taste is very good. The location is also very good. It is very close to attractions such as Hoan Kiem Lake and Thirty-Six Lines Street, and can be reached on foot. There are many restaurants and convenience stores around, which are very convenient for travel and life. Next time I come to Hanoi, I will definitely choose this one!

It's equivalent to a small hotel near the train station for 30 yuan a night in the 1990s. It's better to spend more money and stay in an apartment.

There is a gap between the pictures and the actual stay. The lobby is very nice. The damaged parts of the room will be renovated and there will be more guests. The bathroom water temperature is too low. There was no toilet paper in the room.

Just a small hotel. It is quite clean and hygienic, but the equipment is very old, there is no ventilation, and there is a smell.

The experience was very good. The room was large and clean. The lady at the front desk and A Lin (the hotel owner) were very welcoming. Highly recommended!

There are some issues with hygiene, but the staff’s service attitude is good

Good, good, very good

Our recent stay at this hotel was unfortunately the worst of our 7-week trip across Asia. We are sharing this review to help others make informed decisions. Room Conditions – Falling Apart The first room assigned to us did not have a fridge, despite being advertised as such. The rooms we experienced were in poor condition, with heavy wear and visible neglect. The shower cabin was extremely dirty, and many areas, including the ceiling, showed signs of serious disrepair. Images attached give just a glimpse of what we saw. Cleanliness Both rooms were disappointing in terms of cleanliness. Linens felt unclean, there was visible mold and grime, and touching any surfaces felt unpleasant. The bathroom had clogged drains, low water pressure, and water pooled up after every shower. Staff Service – Some Positives There were a few bright spots in our stay. The young lady at the reception was very helpful, going out of her way to assist with an online purchase. Another staff member kindly helped us with a taxi upon departure. Final Thoughts We hope the hotel takes this feedback seriously to improve its standards. Please read a range of reviews carefully to ensure you have a clear picture before booking.

Following the review my husband left regarding our stay on Google, the owner of the hotel approached me directly through private messages. This was both unexpected and unprofessional, as I had booked the stay but was not the reviewer. He did not approach the situation constructively but instead sent a series of defensive and manipulative messages. The owner referenced his financial struggles, the need to earn for his children, and even suggested that our feedback aimed to harm his business. These attempts to deflect genuine feedback and to pressure us felt highly unprofessional and highlighted a larger concern: it seems we are not the first guests approached in this manner. While I understand that receiving critical feedback can be challenging, approaching customers in this way is unacceptable and speaks to deeper issues with how the hotel handles constructive criticism. No guest should feel pressured or guilt-tripped into changing their honest review. To be transparent, we have included images of the messages we received to ensure future guests are fully aware of how negative feedback is addressed. Honest reviews should help businesses improve and inform potential guests, not lead to uncomfortable confrontations. We hope this review sheds light on the full experience. Edit: After submitting my review, the owner deleted the WhatsApp messages, changed his profile picture and seemingly posted multiple fake 5 star reviews in the space of an hour.

Unfortunately this hotel needs some maintenance. As the photos displayed are not representative of the room we stayed in or the place we saw. Our room was very tired looking and worn out. Lots of things were broken - the lock for the room was temperamental, the safes were broken and wouldn’t lock, the holder for placement of hotel key card for power was covered over, water leaked out of the bath/shower all over the floor every time we used it, the kettle lid was broken. There was water damage/damp on the ceiling. Staff were friendly. Bed was comfortable. AC worked. I couldn’t recommend anyone else to stay here. Disappointing experience for us, so would advise there are better places to stay in Hanoi for a similar price.

We just went there to sleep, stayed here 3 nights cos it was cheap and liked location, i didn't have high expectations as only cost approx $75nzd per night 5x people 2x rooms. I think there will be cheaper better options but if not see my pros & cons below and photos before you book. We also saw this property on travel guides AU so thought it would be fun to see what we thought of it too. It was way worse than the show 3yrs earlier. Pros Cheap for 5x travelers Good location easy walk to lake & markets Beds ok Free water and amineties Cons Dirty in places and run down everywhere Tiolets didn't work if they were flushed in 5min successions Black mould on roof in one bedroom Duvet (blanket) was to small for double bed Rotten floor boards everywhere Only 1x aircon remote between 2x rooms Showers only luke warm for first 2x bathers then cold Only 1x safe for two rooms Noisy Not enough bedding to for everyone initially and some pillows dirty but they did sort. Smells of people's cooking coming into room somehow Staff on reciption sleepy and disinterested but will help if you approach Bedroom walls need washing In summary wouldn't book again but surved a purpose.