Westlake Emerald Suites

Westlake Emerald Suites Reviews

Westlake Emerald Suites

15 Tay Ho, Quang An, Tay Ho, Quan Tay Ho, Hanoi, VietnamView Hotel Details
Westlake Emerald Suites
Westlake Emerald SuitesWestlake Emerald SuitesWestlake Emerald Suites
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Westlake Emerald Suites Guest Reviews

3.9/5
Good
13 review
Verified reviews
Location4.1
Amenities4.0
Service3.8
Cleanliness3.8
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All reviews(13)
Positive reviews(10)
Negative reviews(3)
Guest User
One-Bedroom Studio with Balcony
Stayed in Nov 2024
Business travelers
3 review
2.7/5
Posted on Dec 17, 2024
We booked 7 units for our team during a business trip, expecting a comfortable stay, but unfortunately, the experience fell short. The check-in process was handled by a security guard, which felt unprofessional. To our surprise, there were no basic amenities like shampoo, conditioner, or body wash provided in the units. Additionally, the rooms weren’t cleaned even once during our 3-night, 4-day stay, which was highly disappointing. On a positive note, the location is phenomenal, making it convenient for business and leisure. However, the lack of service and attention to basic details left much to be desired. We hope the management improves these aspects for future guests.
Mr.Yaros
One-Bedroom Studio with Balcony
Stayed in Jan 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Big size of room, quiet place, hospitality staff, and nice location, room is in good condition
Mo việt
Standard Apartment, 1 Bedroom, Bathtub
Stayed in Nov 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Great and clean love it 🥰
Brian.Fung
One-Bedroom Studio with Terrace
Stayed in Jun 2024
Business travelers
51 review
4.0/5
Very Good
Posted on Sep 13, 2024
also quite suitable for business travelers, may book again when coming to Hanoi next time
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One-Bedroom Studio with Balcony
Stayed in Oct 2023
Solo travelers
1 review
1.0/5
Posted on Jan 12, 2024
Booked a room through trip, money was deducted from the card, when I came to check in, I was told that I did not receive the customer's order, and was not allowed to check in even though I had a bill from trip to send to me properly.
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Guest User
Traditional Apartment, 1 Bedroom, Bathtub
Stayed in Oct 2023
Solo travelers
1 review
3.0/5
Posted on Nov 13, 2023
Although it is far from the center, it is good value for money.
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Jingshi
City Double Room
Stayed in Mar 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Big space and new facilities
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Guest User
One-Bedroom Studio with Balcony
Stayed in Oct 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on Nov 17, 2023
I liked it
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Guest User
Deluxe Studio, 1 Bedroom, Bathtub, City View
Stayed in Dec 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 13, 2025
還可以。。。
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Guest User
Stayed in Jan 2024
Other
1.0/5
Posted on Feb 28, 2024
We stayed in room 102 last night and checked in around 11:30. We’ve been travelling for 5 months and this is our final 2 nights so we hoped for something nice to relax before heading home. Upon check in the bath was dirty, the water ran cold and there was no TV in the room as advertised. This morning we were awoken by construction noise and hammering on the walls, we tried to shower but the water ran cold after 2 minutes. We tried to speak to staff on check out but no one was available so we spoke with the ‘manager’ over the phone who refused a refund for the 2nd night even though we’ve checked out before check out time (midday). People at the reception use google translate as they know no English so any conversation is extremely difficult. With a refund for the second night we wouldn’t have written this review but we feel others should know NOT TO BOOK.