IntercityHotel Hannover Reviews

Response from Property: Thank you so much for your wonderful 5-star review, Robin!We’re delighted to hear that you enjoyed your stay and appreciated our service. Your kind words are a great motivation for the entire team.We look forward to welcoming you back soon!Best regards,Your IntercityHotel Team

Response from Property: Thank you very much for taking the time to share your feedback.We’re pleased to hear that you enjoyed the special breakfast touch with the Japanese instant noodles – it’s always great when guests discover something a little unexpected.We’re sorry to hear that the room size and cleanliness didn’t meet your expectations. Please allow us to clarify that we offer cleaning on demand, a concept introduced by our parent company H World International, as part of our commitment to reducing environmental impact. This means room cleaning is available any day upon request – simply let us know the day before, and we’ll gladly arrange it. The information is also available in the room and public areas, but we completely understand it may be easy to miss during a busy business trip.We truly hope this won’t overshadow your overall experience and would love the opportunity to welcome you again – hopefully under more relaxed circumstances – and offer you a much more enjoyable stay.Warm regards,Your IntercityHotel Team

Response from Property: Thank you for sharing your feedback. We’re truly sorry to hear that your stay didn’t meet your expectations, especially regarding the size and cleanliness of your room. We always strive to provide a comfortable and enjoyable experience, and we apologize for not meeting those standards during your visit.However, we want to let you know that we have made many improvements to our rooms and services recently, and we’re confident that your next stay with us will be much more pleasant. We’d be very happy if you would give us another chance to show you the positive changes we’ve made.We truly hope to welcome you back soon!Best regards,Your IntercityHotel Team

Response from Property: All good things come in fives! 😊Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’ve had such positive experiences with us, and we can’t wait to welcome you again.See you soon for the next great stay!Warm regards,Your IntercityHotel Team

Response from Property: All good things come in fives, Krain! 😊Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’ve had such positive experiences with us, and we can’t wait to welcome you again.See you soon for the next great stay!Warm regards,Your IntercityHotel Team

Response from Property: Wow, thank you so much for the lovely 5-star review, Yvonne!We’re really happy to hear that the manager was able to help with an early check-in for your friend despite the injury. Moments like these are what motivate us as a team! 😊We hope your friend recovers quickly, and we’d love to welcome you both back soon!Warm regards,Your IntercityHotel Team

Response from Property: Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet your expectations, and that we weren’t able to make your stay as comfortable as it should have been.We’d like to emphasize that our reception is open 24/7, and we are always here to assist with any concerns or requests. Unfortunately, we didn’t hear about your issues during your stay, which made it difficult for us to address them in real-time. We truly wish we could have responded sooner to ensure a more enjoyable experience for you.For any future visits, we kindly encourage you to reach out to us directly, whether in person, by phone, or via email. We always want to make sure our guests feel heard and well taken care of.We deeply regret that we didn’t meet your expectations this time and hope you’ll give us another chance in the future. We look forward to welcoming you back to our hotel.Warm regards,Your IntercityHotel Team

Response from Property: Thank you so much for your fantastic 5-star review!We’re thrilled to hear that our convenient location near the train station made your stay easier, and that food and drinks were just a short walk away. We hope you had a wonderful time in Hannover & we look forward to welcoming you again soon!Best regards,Your IntercityHotel Team

Response from Property: Thank you so much for your wonderful 5-star review & your wonderful pictures! We’re thrilled to hear that you’ve chosen to stay with us multiple times during your business trips to Hannover. We’re so glad our location, breakfast, and friendly service have made your stays enjoyable and convenient.We truly appreciate your kind words and look forward to welcoming you again on your next visit!Warm regards,Your IntercityHotel Team

Response from Property: Thank you for your wonderful 5-star review, Frank!We’re glad to hear you enjoyed our location and the variety of our breakfast.Regarding the noise, we’re happy to inform you that we are currently in the process of upgrading our windows to improve soundproofing. The project will be completed by May 2025, and we hope this will make your next stay even more peaceful.We look forward to welcoming you back soon!Best regards,Your IntercityHotel Team