Building 8, China Wucunyuan, No. 770 Wen'er West Road, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Courtyard by Marriott Hangzhou West Guest Reviews
4.6/5
Very Good
318 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(318)
Positive reviews(308)
Reviews with photos/video(66)
Classy environment(46)
Quiet & comfortable(29)
Tasty food(21)
Friendly front desk staff(21)
Close to metro(14)
Perfect for families(7)
Tasty restaurant(7)
Delicious buffet(4)
Negative reviews(10)
Snuggles
Standard King Room
Stayed in May 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Aug 27, 2023
The rooms are beautifully designed, modern decor and attention to detail created a comfortable and luxurious ambiance.
Response from Property: Thank you for your recognition of the hotel and look forward to your next stay!
Juan
Standard King Room
Stayed in Sep 2023
Business travelers
3 review
3.2/5
Posted on Oct 10, 2023
The A/C in my room was programmed to 27 degrees Celsius and could not be changed. I asked the front desk for help and they they fixed the problem. I woke up at 2am sweating because the A/C was programmed to 27 degrees again. I called the front desk and they said I had to wait till 8am for the engineer to come back. I could not sleep anymore.
Response from Property: Dear guest,Thank you for taking the time to tell us about your stay with us. We are very sorry that your stay was not up to your standards.Providing the highest level of hospitality is our top priority and I sincerely apologize for failing to meet your expectations. I shared your feedback with the hotel leadership team to ensure the necessary guidelines were in place and a review was conducted to prevent our services in the future.I hope that when your travels take you back to the area, you choose to stay with us again.
Sebaa
Stanard Douoble Room
Stayed in Feb 2023
Family
23 review
4.7/5
Amazing
Posted on Mar 7, 2023
The location of the hotel is great just 10 min walking distance to the Xixi wetland park. And around 5 min driving distance to two big shopping malls with a lot of restaurant. We have traveled over the weekend as a family. Overall service is good. Parking is for free. Just the breakfast is more Chinese style. Over all I can recommend it
Response from Property: Thank you for your recognition of the hotel and look forward to your next stay!
Mikael_Mru
Standard King Room
Stayed in May 2023
Business travelers
3 review
4.2/5
Very Good
Posted on Jun 13, 2023
Great location in a calm environment. Really good rooms, extremely clean, spacious and well equipped. Great value for money.
Response from Property: Thank you for your recognition of the hotel and look forward to your next stay!
Hau Yi
Standard King Room
Stayed in Sep 2022
Business travelers
12 review
4.0/5
Very Good
Posted on Oct 20, 2022
good location
Response from Property: 感謝您對酒店的認可,期待您的下次入住!
Daxiaojiejiadaohahahahaha
Stanard Douoble Room
Stayed in Nov 2024
Other
5 review
5.0/5
Outstanding
Posted on Dec 19, 2024
This trip to Hangzhou, staying at the Courtyard by Marriott Hangzhou, can be described as a wonderful experience. Stepping into the hotel lobby, the simple and stylish design style instantly caught my eye, and the warm-toned lights intertwined to create a warm and elegant atmosphere. The front desk staff was enthusiastic, the check-in procedures were efficient and smooth, and they also introduced me to the surrounding tourist attractions and special food. The sincere attitude made me feel the warmth of home in a strange city. The room layout is exquisite and reasonable, and the space is used just right. The bed is soft and comfortable, the white sheets and fluffy pillows seem to be a rest harbor tailored for tired travelers, and a good night's sleep has begun. The room facilities are all available, with high-speed and stable wireless network, smart and convenient TV system, and a fully equipped mini bar. Every detail shows the hotel's accurate insight into the needs of guests. The bathroom is separated into dry and wet areas, and the toiletries are of high quality, exuding a light and elegant fragrance. In the process of bathing, the fatigue of the day quietly dissipates. The hotel's catering is even more praiseworthy. The buffet breakfast is rich and varied, from steaming local snacks to exquisite and delicious Western-style pastries, from fresh and nutritious fruits to fragrant freshly ground coffee. Each food is full of the hotel's persistent pursuit of quality. The restaurant service staff is thoughtful and meticulous, the plates are cleaned in time, and the drinks are refilled quickly, making the dining process extremely comfortable. In my spare time, I also experienced the hotel's fitness center. The equipment is rich in variety and well maintained, and it can meet the needs of both aerobic exercise and strength training. The swimming pool has clear water and suitable water temperature. Swimming in the water makes you feel comfortable physically and mentally. In terms of geographical location, the hotel has all the advantages. It is close to the subway station and surrounded by many bus lines, making travel extremely convenient. There are many shopping malls around, and famous attractions such as the West Lake are also close at hand, so you can enjoy eating, drinking, playing and traveling in one stop. Hangzhou Courtyard by Marriott shines among the hotels in Hangzhou with its excellent service, comfortable environment, convenient transportation and high-quality catering. It is highly recommended to every friend who comes to Hangzhou for travel or business. I believe it will add a touch of brilliant color to your trip to Hangzhou.
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6/8
Response from Property: Thank you for your recognition of the hotel and we look forward to your next stay!
Guest User
Stanard Douoble Room
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 9, 2024
It was a very pleasant and unforgettable accommodation experience. I highly recommend the Courtyard by Marriott Hangzhou Xixi. The facilities are complete, the rooms are particularly clean and comfortable, and the service attitude of the front desk staff is also very good. It is a very cost-effective hotel. I will choose your hotel again when I come to Hangzhou in the future.
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Response from Property: Thank you for your recognition of the hotel and we look forward to your next stay!
Yongnuo🧧
Deluxe Double room
Stayed in Oct 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Next to Xixi Wetland, traveling is very convenient. The room was clean and tidy. The breakfast is rich and full of varieties. My family took the elderly on a trip and they were very satisfied.
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Response from Property: Thank you for your recognition of the hotel and we look forward to your next stay!
Guest User
Stanard Douoble Room
Stayed in Sep 2024
Other
16 review
4.0/5
Very Good
Posted on Oct 31, 2024
The hotel is quite good. The location is good and it is convenient to go to the free attractions of Xixi Wetland. The hotel's dinner set is very good, with reasonable combination, clean taste and high cost performance.
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Response from Property: Thank you for your recognition of the hotel and we look forward to your next stay!
FeiyangdeMadone
Standard King Room
Stayed in Sep 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Hygiene: Clean
Environment: Conveniently located near the scenic spot
Service: Very good front desk service
I didn't take any photos, breakfast is Chinese and Western with whole grains, I like it
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Response from Property: Thank you for your recognition of the hotel and we look forward to your next stay!
Guest User
Stanard Douoble Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 18, 2024
The room is very clean, the overall hotel environment is very good, and the service is very comfortable. However, the breakfast selection could be a little richer, which makes the hotel a little bit behind.
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Response from Property: Thank you for your recognition of the hotel and we look forward to your next stay!
regret..
Standard King Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 1, 2024
I stayed here before the holidays. The environment is beautiful, there are fewer people to avoid crowds, and breakfast is not messy. The subway station is nearby, which is convenient for travel. There are no convenience stores or supermarkets near the hotel. I have to walk a little to buy some fruits. There are no main roads around, it is quiet, and the overall stay is good.
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Response from Property: Thank you for your recognition of the hotel and we look forward to your next stay!
wangds1973
Standard King Room
Stayed in Feb 2025
Business travelers
173 review
4.8/5
Amazing
Posted on Mar 18, 2025
The location is OK. It is not far from the place where I work, but it is in the northwest of the city, which is a little far from the city. The surrounding environment is very good, which is really good. The room size is good, and the facilities and equipment are also good. The sanitary conditions are also satisfactory. Overall, it is not bad.
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Response from Property: Thank you for your recognition of the hotel and we look forward to your next stay!
Guest User
Stanard Douoble Room
Stayed in Aug 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Sep 3, 2024
The room was actually quite clean, but the soundproofing was not very good. There were too many people at breakfast, but the ingredients were fresh. Overall it was just so-so, mainly because it was close to the wetland.
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Response from Property: Thank you for your recognition of the hotel and we look forward to your next stay!
Guest User
Stanard Douoble Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 4, 2024
A very satisfying stay. The lady at the front desk checked me in quickly and professionally. The cleanliness and facilities of the room were impeccable. The elderly in my family have difficulty in moving, so they specially arranged a room near the elevator, which was very considerate. There is Xixi Wetland near the hotel, which is also quite close. It is very comfortable to take a walk there when it is not so hot at night. The hotel does not have a swimming pool, which is a bit regrettable
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Response from Property: Thank you for your recognition of the hotel and we look forward to your next stay!