Four Seasons Hotel Hangzhou at West Lake
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou
Four Seasons Hotel Hangzhou at West Lake
2025 Global 100 – Luxury Hotels
No.5 Lingyin Road, Xihu District, Hangzhou, Zhejiang, 310013, China
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Last booked 1 hr ago
China travel essentials
Ideal location
Delicious breakfast
Sparkling clean
Most card payments accepted
Currency exchangeShow More
Amenities
Indoor swimming poolFree
Hiking
Spa
Massage room
Gym
ParkingFree
Priority airport pick-up
Restaurant
All Amenities
Property Description
The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".
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9.6/10
ExcellentGreat view, beautiful interior. Great service, very spacious room
All 662 Reviews
Surroundings
Metro: Huanglong Sports Center
(2.4 km)
Metro: Gudang
(3.0 km)
Airport: Deqing Moganshan Airport
(31.6 km)
Airport: Hangzhou Xiaoshan International Airport
(32.6 km)
Train: Hangzhou Railway Station
(7.6 km)
Train: Hangzhou East Railway Station
(12.5 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
8
Premier Garden View Room King Bed
1 King bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Lotus Suite
1 King bed
120m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Guestroom - Garden-View (Double Bed)
1 Queen bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Royal West Lake Suite
1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Guestroom - Courtyard-View (Queen bed)
1 Queen bed
60m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Garden View Room King Bed
1 King bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Premier Garden View Room Two Double Beds
2 Double bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
9
Guestroom - Courtyard-View
1 Queen bed
80m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Guestroom - Garden-View, Courtyard-View (Double Bed)
1 Queen bed
73m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Three-Bedroom Mansion
Bedroom 1:3 Queen bed
920m² | Floor: B1,1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Garden View Room Two Double Beds
2 Double bed
63m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
One-Bedroom Villa With Private Pool
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Guestroom - Garden-View (2 Beds)
2 Double bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Lagoon Suite
1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Panorama Garden View Room
1 King bed
80m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Themed Room - Courtyard-View
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
West Lake Suite
1 King bed
140m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
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Guest Reviews
9.6/10
Excellent
662 reviews
Verified Reviews- Cleanliness9.7
- Amenities9.4
- Location9.7
- Service9.6
Average for similar properties in Hangzhou
evie.🦊
June 2, 2025
每一位工作人員都服務態度非常好，來杭州很推薦。
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Guest User
May 22, 2025
设施：ok
卫生：ok
环境：ok
服务：ok
宋韵文化探索之旅:ok
入住期间酒店实景拍摄体验:oj
打卡定制路线环湖骑行:ok
美食非常吸引，推荐。
The hotel experience is great, just like living in a painting.
SuEva
May 19, 2025
Oh, my god! How can I describe my love for Four Seasons? It is as caring as a family.
The room is very beautifully decorated. When we were out for a while, the room was cleaned quickly, and even the charging cable was tied up with a buckle, which is really detailed.
The dishes in Jinsha Hall are great. The legendary West Lake vinegar fish is not bad. The spa is also quite professional. The cruise breakfast is very pleasant. You can see baby ducks and baby mandarin ducks, which is a bit exciting.
The Song-style courtyard travel photography is very good. I am very grateful to all the staff of the hotel for preparing surprises for us. Thank you for making my sweetheart spend an unforgettable birthday. See you next time!
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Guest User
May 18, 2025
If you want to go on a family trip, choose Four Seasons Hotel Hangzhou at West Lake, it is a must-have for travel! The hotel is full of Jiangnan charm, with elegant garden landscape and a new scene at every step, which complements the beauty of West Lake. It is especially suitable for a family to stroll and enjoy.
The hotel's service is impeccable. The staff are warm and considerate. Everything from check-in at the front desk to room service is arranged properly. Any needs can be responded to in a timely manner. It feels like being at home.
When it comes to food, I have to praise it! The dishes in Jinsha Hall are exquisite and delicious. The Longjing shrimps are tender and tasty, and the fish soup is extremely delicious. You can taste the freshness of the ingredients and the chef’s care in every dish. The whole family is very satisfied with the meal. The Italian cuisine at West Lake Restaurant is also unique, allowing us to experience a different food culture.
The most surprising thing was the travel photography service. The makeup artist had superb skills and considerate service. She created a natural and beautiful makeup look based on the beautiful scenery of West Lake and our family's style. The photographer was also very good at guiding and captured many warm and interesting moments. The photo results exceeded expectations and perfectly captured the memories of this wonderful trip. The holiday experience at West Lake Four Seasons was great. The environment, service, food, and travel photography were all impeccable. I will choose this place again for family trips in the future!
Original TextTranslation provided by Google
Anonymous User
May 18, 2025
讓人流連忘返的一家酒店
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Guest User
May 17, 2025
酒店旅拍服務非常棒，建議大家去體驗
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Guest User
May 17, 2025
風景超美 管家服務態度很好
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Anonymous User
May 13, 2025
Great view, beautiful interior. Great service, very spacious room
Guest User
May 12, 2025
The service is very good. The waiters who have met once can remember the guests' names, serve with a smile, and respond to requests.
The room is clean and tidy, with a large area. The shadows of the trees outside the window are swaying, which is quite beautiful, but you can't see the West Lake. The garden design is good.
The boat trip experience is very good. It is recommended to choose an earlier time to see more water birds. It happened to be Mother's Day and the 15th of the ***** calendar. The hotel specially designed round fan making and blessing Buddha, which is quite thoughtful. The experience of ordering tea and thin gold body red painting is good. The breakfast is so-so, nothing special. The swimming pool is clean.
The travel photography store is on the underground floor of the hotel, which is very convenient. The photography and makeup teachers are professional and patient, and the film is produced quickly. The 15-second short video is well shot, and the experience is very good.
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Indoor swimming pool
Free
Hiking
Spa
Massage room
Gym
Parking
Free
Priority airport pick-up
Restaurant
Cafe
Taxi booking service
Priority airport drop-off
Additional charge
Station pick-up service
Additional charge
Conference room
Multi-function room
Business center
Playground
Childcare service
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Bicycle rental
Laundry room
Indoor swimming pool
Spa
Gym
Restaurant
Conference room
Multi-function room
Playground
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Indoor swimming pool
Heated pool
Parking
Parking is available On-site parking.
Parking
Free
Transportation
Taxi booking service
Priority airport pick-up
Bicycle rental
Station pick-up service
Additional charge
Priority airport drop-off
Additional charge
Station drop-off service
Additional charge
Business Services
Conference room
Business center
Postal service
Fax/copying service
Free
Wedding service
Multi-function room
Multimedia display system
Front Desk Services
Currency exchange
Tour and ticket booking service
Safe at front desk
Bellhop
Luggage storage
Wake-up call
Concierge service
VIP check-in service
24-hour front desk
Express check-in and check-out
Lockers available
Electronic ID reader for check-in
Languages Spoken
English
Chinese (Mandarin)
Food & Drink
Cafe
Room service
Lobby bar
Public Areas
BBQ
ATM
Elevator
No smoking in public areas
Gift shop
PA and sound system
Non-smoking floor
Ventilation system
Humidifier
Garden
Health & Wellness
Hair and beauty salon
Gym
Massage room
Foot bath
Spa
Hiking
Haircuts
Body care
Yoga session
Activities
Gaming area
Table soccer
Cleaning Services
Laundry service (on-site)
Dry cleaning
Ironing service
Clothes steamer
Laundry room
Facilities for Children
Playground
Childcare service
Children's meals available
Children's slippers
Children's bathrobes
Children's toothbrushes
Children's toys
Stroller
Kids' board games/puzzles
Books and videos for kids
Accessibility
Accessible rooms available
Handrails on stairs
Stair-free main entrance
Wheelchairs available
Safety & Security
CCTV in public areas
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Smoke detector
Intruder alarm
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Free Extra crib: Free |
Children 3–17 years old | Free |
Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Children 4 years old and under | Free |
Children 5–11 years old | CNY 154.00 (approx. PHP 1,192.42) per person |
Children 12–17 years old | CNY 308.00 (approx. PHP 2,384.83) per person |
Adult | Buffet:CNY 308.00 (approx. PHP 2,384.83) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestFree
Types of pets allowed: dogs, cats, other pets (contact the property for details)
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 2010
- Number of Rooms: 81
The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".
Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.
Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.
Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.
Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.
Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.
Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.