Four Seasons Hotel Hangzhou at West Lake

Everything is good. The key is that staying in the hotel makes people feel safe and relaxed. This will be the first choice for hotels to bring children to Hangzhou in the future~~~~~~~~~~~~~

The spring outing at Four Seasons Hotel West Lake was perfectly sublimated by the travel makeup and photography service! The makeup artist understood me very well, and the makeup was exquisite and natural, which cleverly matched the Jiangnan charm of the hotel. The photographer was even better, with superb framing, and every frame captured the beauty of West Lake and the hotel in spring. He was professional and patient in guiding the poses. The finished product was amazing, leaving a dreamy memory for this spring outing. It must be praised with five stars, and I recommend everyone to come here to lock in the beautiful memory moments

二次入住 非常滿意

老牌奢華酒店，位置比較方便，就是老了點，不過維護的還可以

非常乾淨衞生

I just checked out of the Four Seasons Hotel West Lake Hangzhou last night. I wanted to post a circle of friends to express my feelings about "the beautiful scenery of West Lake with five-star service", but the experience made me want to write this experience into the mine avoidance guide! The price of 6000+ a night, in exchange for a terrible experience comparable to that of a fast hotel 1️⃣ Full score for hardware, "negative score" for service I have to say that the hotel's garden design and lake view room view are absolutely first-class, but the indifference of the service staff is comparable to that of AI robots: • When checking in, the porter was indifferent throughout the whole process, and didn't even ask "whether to store luggage"; when checking out, I offered to help move the luggage to the car, but the other party ignored it and finally loaded it by myself. • Here comes the point: I obviously upgraded the room type and spent more money, but I didn't expect that the "premium service" was only reflected in the number plate on the door. 2️⃣ Upgraded the room type but lived in the "disaster scene" When taking a shower that night, the sewage pipe was blocked, and the whole bathroom instantly turned into a water park! The hotel urgently sent someone to clear the problem at around 9:00 pm. What’s even more outrageous is that there was only a verbal apology throughout the whole process. No one even said “I’m sorry to bother you with your rest”, let alone compensation measures! The most ironic thing is that the hotel brochure says “intimate service” and “24-hour butler”, but the employees actually encountered either pretended to be deaf and dumb or did things perfunctorily. If you can’t even do the most basic luggage handling and room maintenance, how can you talk about “luxury”? Summary: The “IQ tax” hotel by the West Lake If the budget is limited, it’s right to choose it - after all, the scenery is really beautiful; but if you think about “spending a lot of money to buy services” when you take out your wallet, please be sure to take a detour! I have taken screenshots to keep the evidence, and I will not rule out complaining to the cultural and tourism department later. Don’t let tourists like me spend money to buy a belly full of anger!