Four Seasons Hotel Hangzhou at West Lake

酒店位置環境服務一流

杭州西子湖四季酒店讚美信 本人於2024年8月16日到8月17日入住該酒店，感觸良多，因日程繁忙，一直到今天才提筆寫信。 作為大型五星級連鎖品牌酒店，四季酒店是我的首選。北京和天津四季都經常住，北京四季的采逸軒中餐廳是我眼中最棒的中餐餐廳（全國範圍內我所去過的），餐廳的兩位王姓經理王佔勇和王超是極為出色的餐廳領導。 原來我認為四季酒店內部的天花板是意大利米蘭四季。此次入住杭州四季顛覆了我的認知。原來天花板再我們中國！就是杭州四季！理由如下： 第一，位置得天獨厚，在風光旖旎的西子湖畔有一處小灣。酒店就地處這裏，擁有巨大的空間，給園林設計大師提供了足夠的發揮空間，打造了堪比故宮御花園的頂級中式園林。 第二，酒店衹有78間客房和三個別墅，客房通過長廊連接，部分長廊甚至左右兩面都是落地玻璃，外面的園景盡收眼底，客房面積大，佈局合理，裝修風格一致，低調中透着奢華。房內精選傢俱，沙發同屋外美景融為一體。 第三，服務水平達到了不可思議的高度。大型五星級酒店如四季酒店如何保持服務水平的一直性是很難實現的管理課題，但是在杭州四季我的體驗極佳。 1前廳經理Gary Sun是我見過的最棒的前廳經理。氣質佳，觀察能力強。態度拿捏的恰到好處，既表現了對客人的尊重，又透着頂級酒店的自豪和自信。在他的領導下，整個團隊高效運作。如： 2.1帶領我們到房間的Carrie服務熱情，一看就是位美麗的江南女子，接受了很好的培訓。 2.2大堂吧的Loki及他的同事Damon，在晚上為我提供了專業的服務，Loki自創的雞尾酒十分驚艷！ 2.3禮賓部的小夥子Yann很帥氣，一頭長髮，風度翩翩。 總之，杭州四季會給我留下終生難忘的美好回憶。作為中國人，我們講究讀萬卷書，行萬里路，我很想加上一句，住一次杭州四季，兩天一晚即可。

Hidden in the depths of West Lake, Four Seasons Hotel West Lake is more precisely a City Resort. It is a wonderland of classical gardens, winding paths, rippling water, and looming courtyards. You can experience different seasons all year round... Choosing to stay here is a luxurious, peaceful, and pleasant enjoyment. The early communication with the front office manager, ********* girl Zixuan, was pleasant and warm. From the first day when we drove to the hotel gate, every staff member remembered my name. Entering the hotel lobby, we were greeted by our duty manager GarySun, who had prepared a bouquet of white roses and my favorite lotus bouquet and arranged everything. Guest relations Miss Lulu took us to the room. The luggage had been placed on the luggage rack... The room was in the style of the old money, and it was well maintained. The inner and outer terraces were bright and full of green. In the evening, the lotus pond was moonlit. It was quiet and beautiful. The disinfection was in place and there was not a single mosquito. I admire it! Mr. Bob and Miss Penny, the manager of the Black Pearl Sands Hall, wrote handwritten greeting cards, and I liked the small gifts very much. The table layout and hand-painted cartoon patterns are very pleasing. The food at Black Pearl has also been praised by my gourmet husband. Semi-buffet breakfast, like avocado Benedict eggs. Freshly steamed dumplings and osmanthus cakes in the Sands Hall. Freshly fried spring rolls. Pianerchuan, delicious! Caviar snacks are sweet and delicious, and the aftertaste is endless... Room delivery is not only full of ceremony but also first-class taste. Miss Judith's professional delivery service is also perfect. Thank you for giving us such a complete dining experience. Although there are some minor episodes in the few days of stay experience. However, the flaws do not outweigh the merits. Hangzhou West Lake Four Seasons is worthy of being ranked in the 2024 Global Luxury Hotel 100. It is worth staying and experiencing!!

很開心的出行，酒店的位置和活動都很好。搖櫓船體驗和金沙廳用餐都很不錯。酒店專屬的驚鴻旅拍體驗很好，攝影師張博態度親切，技術不錯。成片效果蠻好。

這次入住了萌寵房有一個小院子 和寵物狗狗很開心 酒店服務周到 很喜歡手搖船的項目 開心的體驗 下次來杭州還會選擇這裏

Facilities: The air conditioner is a bit old, but the toilet has a faucet which is good Sanitation: Clean Environment: Beautiful, retro architecture You can book the Sands Hall for dinner in the hotel, and I like it when I order food by myself Breakfast: There are many varieties and it is delicious The room is a bit humid in the hot summer, so you need to turn on the air purifier The sound system is very good, playing music and drinking tea in the afternoon is very comfortable, Service: The tall guy at the front desk is very sincere in service

設施：齊全 衞生：乾淨 環境：舒適 服務：熱情 早餐特別棒 整體特別舒適放鬆 放心 基本上沒有需要擔心的地方 服務特別熱情 治癒人心 設施也特別齊全

還是一般一般一般吧

非常好，環境幽雅舒適宜人，服務態度非常滿意！餐飲設施非常豪華！