The Silk Lakehouse, Shangri-La Hangzhou

非常有設計感的酒店，體驗也非常好，也感謝私旅大使Darren與Sam的悉心照顧。

For my 20th anniversary with my lover, I chose Shui Zhixinju. First of all, a touch of high-end green caught my eye, and the environment can reflect the thoughtful details of the design everywhere, which is unforgettable! Secondly, the hotel's afternoon tea is not only beautiful, but also tastes good. There are several small snacks that are exquisite and special. In addition, I am quite satisfied with the breakfast. There are Chinese, Western and Southeast Asian set meals, Western French toast, Southeast Asian laksa, etc. The food is rich and of high quality. Finally, thank you to the Jinxiu team who provided us with butler service. Sam, Jimmy, Zoe, magic, etc. and other staff whose names I can't remember are all very nice! The service is thoughtful and considerate, and the overall stay experience exceeds expectations. I hope to stay again in the future and will strongly recommend it to my friends around me!

The hotel has an elegant and unique design style, the rooms are very beautiful, the drinks and snacks in the room are all imported, free of charge, and of excellent quality. The hotel service is super good, especially the housekeeper Darren, who is enthusiastic, patient, and handsome! It makes people feel like an old friend who has not been seen for a long time. The hotel also has many special activities, such as ancient incense making, Tai Chi, meditation, tea tasting... You can have fun without leaving the hotel. Thank you very much

Shangri-La's service never disappoints. Every staff member I met during my stay was very kind and friendly to children. I loved the flowers in the room!

酒店工作人員Sam 吳凱迪 私旅經理服務非常細緻、熱情，盡全力幫忙安排房間、儘可能提供周到的服務，能站在客人角度想問題、提供解決方案，超讚！

Beautiful view, great room, here you can really calm down and relax! The mattress is so comfortable, I had a good night's sleep. When I woke up and opened the curtains, the green and West Lake scenery in front of me blended together, which made me suddenly feel enlightened, and my recent worries disappeared. The staff are very considerate, and I feel relieved to be taken care of! Thank you for the arrangement of the Private Travel Ambassador, who always responds to my requests! Thank you Wendy for your smile and enthusiasm, as warm as family! This experience is so worth it, I must come again!