EBO Hotel(Hangzhou West Lake Wulin Square Store)

EBO Hotel(Hangzhou West Lake Wulin Square Store) Reviews

EBO Hotel(Hangzhou West Lake Wulin Square Store)

No.426 Tiyuchang Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
EBO Hotel(Hangzhou West Lake Wulin Square Store)
EBO Hotel(Hangzhou West Lake Wulin Square Store)EBO Hotel(Hangzhou West Lake Wulin Square Store)EBO Hotel(Hangzhou West Lake Wulin Square Store)
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EBO Hotel(Hangzhou West Lake Wulin Square Store) Guest Reviews

4.8/5
Excellent
3744 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3744)
Positive reviews(3701)
Reviews with photos/video(749)
Delicious breakfast(580)
Easy to get around(495)
Close to metro(225)
Well designed(220)
Friendly front desk staff(218)
Large rooms(213)
Delicious buffet(29)
Tasty restaurant(25)
Negative reviews(43)
travel from SG
Guestroom (Double Bed)
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Extremely good stay. Room is very spacious and clean. Reception staffs have been very helpful throughout the stay. They can even help you to collect tao bao parcels. Loved the aesthetic of the room. :) there’s KFC, dominos etc nearby. Easy to find food. highly recommended.
Response from Property: The happiest thing every day is not that the weather is sunny or that the flowers are blooming, but that the guests are full of five likes. Keep working hard in the hot days. Xiaoyi wishes you a happy life!
Glziy
Yunshe Cozy Double Bed Room
Stayed in Nov 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jan 28, 2025
This hotel is so cosy and pretty from the outside! Location is very convenient also. Really love their minimalist design!
Response from Property: 小憶感受到您的喜愛,不可抑制的激動起來了~真的,您肯定的語氣是對小憶最大的認可,輕風細雨,流水人家,這就是小憶喜歡的方式,相遇即是緣分,讓我們緊握這份美好,靜候相遇,比心
CHANITA
Guestroom - With View (Double Bed) (Balcony)
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 21, 2024
We’re so impressed with the location, staffs, services, breakfast and all. The male staff can speak English very well and always gave us good advice on transportation and even help us access the wifi. The room was nice and tidy. It was very full function love the well cozy designed. Felt welcomed since checking in to out. Will come back here again for sure.
6/8
Response from Property: Thank you for your review!I am glad you come to our hotel next time
Tian
Yunshe Cozy Double Bed Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Excellent service and environment! Great place and location at Hang Zhou for travelling. Superb experience here 👍
Response from Property: 每天最開心的不是天氣晴了,不是花兒開了,而是客官滿滿的五分贊,在火火的日子裏繼續努力前進,小憶祝您生活愉快
Anonymous User
Family Loft
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 14, 2024
Breakfast and service is good. Wifi average,. Tv connection average, cannot connect at times.
Response from Property: 親愛滴客官,感謝您的支持,沒能得到您的5星好評,小憶還是有點失落呢,我們會努力做到更好,讓每一位客官都感受到家一般的温暖,希望小憶的服務能給您帶來更多的驚喜和感動,期待您的再次光臨~
Peerawat
Guestroom (Double Bed)
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Great Stay! Fantastic service, clean rooms, great food, and a relaxing vibe. Totally worth it. Highly recommend!
Response from Property: 每天最開心的不是天氣晴了,不是花兒開了,而是客官滿滿的五分贊,在火火的日子裏繼續努力前進,小憶祝您生活愉快!
Yan, Benson
Leisure Loft (Double Bed) (Bathtub)
Stayed in Oct 2024
Solo travelers
5 review
4.5/5
Great
Posted on Nov 29, 2024
Comfy, quiet, clean hotel is located just 3 minutes on foot from WuLinMen station. Nicely designed, right next to a little local park with a river in front. Built-in surround sound system loaded with music. Relaxing hot tub, free in room drinks. Some food choices near by. 20 minutes walk to west lake touristy spots. Well kept and managed hotel over all.
6/8
Response from Property: The happiest thing every day is not the sunny weather or the blooming flowers, but the full five-point likes from our guests. Keep working hard in these busy days. Xiaoyi wishes you a happy life!
Wowcat
Yunshe Cozy Double Bed Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Hotel was spacious and clean. The shower was nice and warm and room was comfortable. Easy to take didi around from hotel
Response from Property: 小憶感受到您的喜愛,不可抑制的激動起來了~真的,您肯定的語氣是對小憶最大的認可,輕風細雨,流水人家,這就是小憶喜歡的方式,相遇即是緣分,讓我們緊握這份美好,靜候相遇,比心~
YvetteYSY
Yunshe Cozy Double Bed Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 26, 2025
Excellent customer service. Convenient location and near by got a lots of restaurant.
Response from Property: 每天最開心的不是天氣晴了,不是花兒開了,而是客官滿滿的五分贊,在火火的日子裏繼續努力前進,小憶祝您生活愉快!
Wensiew
Yunshe Cozy Double Bed Room
Stayed in Oct 2024
Family
8 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Upon arrival, the services given was up to satisfactory and the staffs were kind and friendly. Hotel location is off convenience. Very impressed with the rooms provided, spacious and clean with aesthetic styles 🥰 breakfast provided by the hotel is really nice and of variety options. Overall, I would highly recommend this hotel
6/10
Response from Property: Xiaoyi feels your love and is uncontrollably excited~ Really, your affirmative tone is the greatest recognition of Xiaoyi, gentle breeze and drizzle, flowing water and people, this is the way Xiaoyi likes, meeting is fate, let us hold on to this beauty and wait for the encounter, heart~
Carlena
Leisure Loft (Double Bed) (Bathtub)
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 14, 2024
We stayed in the loft, which was a very comfortable stay. My 4 year old son was unwell during our stay. He first vomited over the sofa and then had a nosebleed on the bed. We felt so apologetic but the staff were so kind and accommodating. They sent cleaning staff immediately to clean the mess and another staff member visited our room to make sure our son was OK. The location is very convenient, with many convenient stores and restaurants nearby. I highly recommend this hotel for Hangzhou.
Response from Property: 每天最開心的不是天氣晴了,不是花兒開了,而是客官滿滿的五分贊,在火火的日子裏繼續努力前進,小憶祝您生活愉快!
Guest User
Guestroom (Double Bed)
Stayed in Nov 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Very good service and breakfast! Really enjoyed staying here!
Response from Property: Thank you for your review We would like to see you next time !Wish you have a good trip
Anonymous User
Yishe Balcony Double Bed Room
Stayed in Sep 2024
Couples
2 review
1.5/5
Posted on Dec 22, 2024
Honestly don't get the rating. Room is really dark and dusty. Balcony is a service yard that fits 2 chairs and not to mention really dirty floor too. Cabinet door behind main door does not open fully due to door hinge impeding it. Face towels have holes in them. Cracks in skirting board. Pieces of tape used to hold skirting board came off. Carpet and drapes loaded with dust. Room is dank and musty-smelling, with poor lighting and no workable solution from staff. Terrible soundproofing, could hear people outside walking and also fighting at 7am in the morning. Layout is weird, have to take the lift and down a short flight of stairs then along a low lit corridor which is a hassle when the service robot stops before the stairs and phone you to come get it from where it is at. Checked out after one night stay and moved to another hotel. But shower is good, strong pressure and stable heating.
6/7
Response from Property: Dear guest, good morning, thank you for your review, we are very sorry that we were unable to provide you with a good stay experience, the design of the hotel is mainly based on natural art elements, the lighting is mainly warm, for the light problem you reported, we have reported it to the company, we will add new spotlights in the future, we will focus on hygiene training and increase the supervision of checking rooms, we also have other room types in the main building, the robot can deliver food directly to the room, we are willing to pay for our shortcomings, and will do our best to make up for you, we hope to have the opportunity to invite you to experience it again, we look forward to your call, and wish you a happy life!
Teathai
Guestroom (Double Bed)
Stayed in Nov 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 9, 2024
So good service เดินทางสะดวกมาก ให้สถานี Wulinmen ทางออก A1
Response from Property: 每天最開心的不是天氣晴了,不是花兒開了,而是客官滿滿的五分贊,在火火的日子裏繼續努力前進,小憶祝您生活愉快!
Jessey Yap
Guestroom - City-View (2 Beds)
Stayed in Aug 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Sep 21, 2024
This hotel really gives me the best experience so far, the services are real good, also every single little thing prepared well inside the room. They even have a very spacious and superb laundry garden! This is really awesome! The staffs there always greet you with their smiles. Awesome superb hotel ebo! Keep everything up always!
6/9
Response from Property: Thank you very much for your comments. I am glad that you have a pleasant holiday in our hotel and spent it in Hangzhou.