Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.4
Service9.4
Cleanliness9.4
Ng K S
Comfort Room, Non Smoking (19: 00~ 19: 30)
Stayed in Feb 2025
Couple
4 review
9.5/10
Amazing
Posted on Mar 29, 2025
This time I came to Tokyo mainly to see the cherry blossoms, and I also went to Hakone to soak in the hot springs. I saw good reviews of this hot spring hotel on the Internet, so I tried it myself. You can make an appointment for a private bath through email, and the reservation for pick-up service is also responded quickly. The staff service is very friendly. As for the hot spring, there is a private bath in the room, which is very suitable for people who want privacy. The food quality is good. Overall, it is a high-quality hot spring hotel.
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Guest User
Comfort Room, Non Smoking (19: 00~ 19: 30)
Stayed in Sep 2024
Solo traveler
16 review
10/10
Outstanding
Posted on Oct 14, 2024
The hot spring is very good and the service is very good, but the food is a bit poor. It looks very delicate but the ingredients are poor
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Guest User
Deluxe Room, Non Smoking (A Type, Dinner Time 19:00 Or 19:30)
Stayed in Mar 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 20, 2024
Very nice hotel, both the public bath and the private bath are very beautiful, and the dinner and breakfast are exquisite and delicious. The hotel service is also very thoughtful. Our room comes with a small bath, and you can take a private bath on the balcony, which is very comfortable. There are free drinks in the room. The hotel's shampoo is very useful. I bought a bottle for my own use. There is also a small cable car in the hotel, which is very interesting. This hotel is close to Hakone Yumoto Station. If you go there, you can consider it. The hotel can send you to the station, which is very thoughtful.
We (two adults with our 13 years old daughter) have been there for two nights. Welcome was very friendly. A pickup from the train station to the hotel is included. We booked a premium C-level room. Plenty of space. A mixture of japanese and western style. One bedroom can be used for two tatami beds. The other bedroom had two queen beds. Plus a large bathroom, a living room and a balcony on the third floor inclusive of an onsen spa. Drinks from the fridge a included. We also got japanese slippers and kimonos. The Kaiseki dinner is in the room rate included. The dinner is served in private rooms. Overall a fantastic expirience. We truly recommend this hotel.