After 5 years in Vietnam, this is by far the absolute best hotel we’ve experienced to the point that it’s our #1 wedding venue for the future. This property has the ability to transform the hospitality culture in Vietnam.
If you are not used to being in VN yet, I ask you understand 5 star hotels are a different culture here and practice a little bit of patience. Please remember, this is an island that’s not convenient to travel to daily for work, so most of the employees are coming directly from the island, which makes it hard to find outstanding English speakers, but it seems they’re really starting to develop their staff.
The food, incredible. I would suggest the filet mignon to everyone, and actually liked it more than the ribeye. The breakfast was a wide variety for slow season.
The Spa was a wonderful experience.
Breathtakingly beautiful views and properties, as well as the cleanest beach I’ve ever seen in Vietnam(it’s private!).
3 pools, Sauna, Jacuzzi, Steam Room all are free for guests.
3 bars, 2 restaurants (book Japanese early and place your order early. Traditional Japanese food takes time to prepare properly)
My one piece of constructive criticism as one with experience in 4 diamond hotels is a sense of urgency. This again goes back to a 5 star experience in VN and other countries. While the staff were amazing, a few really stood out with their English skills and sense of urgency.
Uyen, Tuan, Dung, Nhi, Phuong and Minh were all wonderful and I appreciate their hard work to make our stay enjoyable.
I do suggest tipping a little bit as it does go a long way. ***Most places in VN do not tip.*** I only tip if I see a space for a tip on the receipt or in a taxi during rush hour.
Outstanding
138 Reviews