Southwest of Jinbi Garden, Second Ring West Road, Haifeng, Guangdong, ChinaView Hotel Details
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Lavande Hotel(Haifeng Century Square) Guest Reviews
4.8/5
Excellent
1311 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1311)
Positive reviews(1289)
Reviews with photos/video(198)
Delicious breakfast(97)
Friendly front desk staff(91)
Offers pick-up/drop-offs(57)
Perfect for business trips(17)
Stayed multiple times(10)
Tasty restaurant(9)
Has rooms for families(7)
Delicious buffet(5)
Negative reviews(22)
Calvin Davis Lau
Family Room
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 16, 2023
The hotel is tidy and comfortable.
There are free ice lollies provided in the lobby.
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests, and we are also honored to provide you with the highest quality service. We warmly welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!
Guest User
Deluxe 2-bed Room
Stayed in Oct 2023
Business travelers
1 review
4.7/5
Amazing
Posted on Oct 29, 2023
Breakfast buffet is good and the food provided is healthy; the service is very good and they will always provide Chinese tea to you while you are waiting in the lobby; the only suggestion I want to make is that there is no enough hooks for hanging clothes or towels inside the bathroom.
Response from Property: Dear guest, hello! Thank you for choosing the Lifeng Hotel · Shanwei Haifeng Century Plaza store and sharing your stay experience. We will report your suggestions to the relevant departments and hope to receive your five-star praise during your next stay. We hope you can continue to support us. Xiaoli looks forward to meeting you again!
S@2022
Pure natural big bed room
Stayed in Mar 2023
Family
187 review
3.0/5
Posted on Mar 27, 2023
The hotel is quite new but the C/P value is not that high for real. What a ridiculous is the breakfast is not enough for the guests. How come they wouldn’t prepare food as they already knew how many guests in advance.
Response from Property: Dear guest, I'm the general manager of the hotel and saw your review feedback about the lack of food for breakfast. We take it very seriously, and after checking the situation, it is caused by the chef on our side who did not replenish in time, and we are very sorry for the unpleasant stay for you. Once again, I apologize for the portion size and timely delivery. We have already carried out re-training and rectification and look forward to a better experience next time you stay with us.
Jenapp
Standard Single Room
Stayed in Dec 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 2, 2024
The breakfast closed too early
Response from Property: Thank you very much for choosing the Li Feng Hotel. Thank you for your perfect review. Our buffet breakfast is served from 7:30 to 10:00 in the morning. Xiaofeng provides the most thoughtful and meticulous service to every customer, bringing them a great value experience. Welcome back again, Xiaofeng looks forward to meeting you again!
Jin FUIE
Pure natural double bed room
Stayed in Apr 2024
Couples
3 review
4.0/5
Very Good
Posted on Apr 7, 2024
Good Service
Response from Property: 尊敬的客人您好!很遺憾沒有得到您的五星好評,感謝您的支持,希望您下次入住可以得到您的五星好評哦!
fung Mei
Superior Queen Room
Stayed in Mar 2023
Family
4 review
4.5/5
Great
Posted on Mar 29, 2023
Very Good
Response from Property: (慕思床墊☞空氣凈化器☞自助洗衣房)感謝您的好評,或許是小楓做的還不夠好,下次一定會努力得到客人的五分好評!衹要您住的舒心,住的放心,對小楓來説就是最大的滿足哦!小楓不忘初心,會努力做的越來越好!喜歡就常來看看小楓哦!
Kelvinmabaoneng
Deluxe Queen Room
Stayed in Apr 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 6, 2023
ddddd
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
katkat6868
Standard Single Room
Stayed in May 2024
Solo travelers
6 review
3.5/5
Posted on May 14, 2024
I made a temporary reservation for my family. He said it was nothing special, but the breakfast was not delicious. It would be better not to add additional services. The room price is cheaper, so I will choose this hotel next time.
Original TextTranslated by Google
Response from Property: Reply from the hotel general manager: Thank you very much for choosing to stay at Lavande Hotel Shanwei Haifeng Century Plaza Branch and sharing your stay experience. Our hotel is equipped with mousse mattresses, five-star bedding, customized bath products, and 32+ breakfast products. , you can come and experience it next time. Maybe Xiaoli didn't do a good enough job and didn't get your five-star praise. We will definitely do our best to give you a satisfactory stay experience next time!
CHI KIT
Deluxe Queen Room
Stayed in May 2024
Solo travelers
101 review
5.0/5
Outstanding
Posted on May 8, 2024
The hotel has a luxury car to pick up guests from the high-speed train station back to the hotel. It is very considerate and worthy of praise. The hotel rooms are in good hygiene and the hotel staff are very good, especially Ms. F. There is also breakfast and there are many choices. 👍👍🤗
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Lavande Hotel Shanwei Haifeng Century Plaza Branch and sharing your stay experience. Your satisfaction is the best affirmation and encouragement for us. We will continue to work hard to provide you and all guests with better services and sincerely welcome next time!
Chengyi|zhuangshimeihaokongjian
Deluxe Queen Room
Stayed in May 2024
Couples
90 review
5.0/5
Outstanding
Posted on May 5, 2024
Facilities: Very complete👍There is a parking lot at the door for convenient parking👍.
Hygiene: Very clean and tidy👍.
Environment: The hotel environment is very good👍The smell is very good👍
Service: The service staff is warm and thoughtful. I have a bad waist and asked for an extra chair. The service staff personally delivered it to the door. Thank you🙏
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Lavande Hotel Shanwei Haifeng Century Plaza Branch and sharing your stay experience. Your satisfaction is the best affirmation and encouragement for us. We will continue to work hard to provide you and all guests with better services and sincerely welcome next time!
Guest User
Standard Single Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 29, 2024
When I booked the room, I saw that there was a pick-up service, so I booked a special car to pick me up two hours in advance. I didn't expect that someone could come to pick me up. I booked this room for just over 200 yuan (it usually costs more than 70 yuan to take a taxi to Haifeng). It was really a good deal, and the car was very luxurious. When I checked in at the hotel, the front desk staff also upgraded my room for free. The room was spotlessly clean and very comfortable. The hotel also has free laundry service, and they will hang my washed clothes on the door handle of the room for me. It is a very considerate service.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Lavande Hotel Shanwei Haifeng Century Plaza Branch and sharing your stay experience. Your satisfaction is the best affirmation and encouragement for us. We will continue to work hard to provide you and all guests with better services and sincerely welcome next time!
zhongway
Family Room
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The service of Lavande Hotel is very good, which can be felt from the moment of parking. There is a hotel-only parking space in front of the hotel, which is convenient for parking. The parking manager also helps to carry luggage (not the doorman); the service staff has a strong sense of service and a good service attitude; the hotel is next to Century Plaza, which has everything for eating, drinking and playing; the hotel facilities feel well maintained, giving people a feeling of being new and clean; although the breakfast variety is not as good as some high-star hotels, it is still acceptable.
The shortcomings of the beauty are: I booked a triple room with the nature of a parent-child room. Bath towels, towels, slippers, toothbrushes, drinking water, etc. are all configured according to 3 people, but why are there only 2 tea cups and scouring cups each, and only 2 small face towels? ? The hotel mattress is soft.
Overall evaluation: very good, cost-effective, worth staying.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Lavande Hotel Shanwei Haifeng Century Plaza Branch and sharing your stay experience. Your satisfaction is the best affirmation and encouragement for us. We will continue to work hard to provide you and all guests with better services and sincerely welcome next time!
Byronliu
Premier Romantic Room
Stayed in Feb 2024
Travel with friends
19 review
5.0/5
Outstanding
Posted on Feb 14, 2024
Booked a romantic room, very cozy, sent fruit and a bottle of red wine, or sent every day, haha, the location is also good, there is a shopping mall next to it, the free fruit at the front desk is delicious
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Lavande Hotel Shanwei Haifeng Century Plaza Branch and sharing your stay experience. Your satisfaction is the best affirmation and encouragement for us. We will continue to work hard to provide you and all guests with better services and sincerely welcome next time!
Guest User
Deluxe Queen Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 8, 2024
The front desk service attitude is very good, the room is clean and sanitary, and the nearby food and transportation are convenient. Recommended 👍👍👍
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Lavande Hotel Shanwei Haifeng Century Plaza Branch and sharing your stay experience. Your satisfaction is the best affirmation and encouragement for us. We will continue to work hard to provide you and all guests with better services and sincerely welcome next time!
QQqiongqiong
Pure natural double bed room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The stay experience is very comfortable. There is a special car to pick you up at the station. The restaurants are also diverse. The hotel staff are also very enthusiastic.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Lavande Hotel Shanwei Haifeng Century Plaza Branch and sharing your stay experience. Your satisfaction is the best affirmation and encouragement for us. We will continue to work hard to provide you and all guests with better services and sincerely welcome next time!