To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Response from Property: 尊敬的賓客您好!非常抱歉讓您有不滿意的入住體驗,因為近期雨水較多天氣潮濕導致沙發返潮有銹漬出現,這邊領導非常重視此問題,已讓客房負責人統一登記換了皮質沙發,避免再次出現這種問題,您在住期間有任何問題都可以第一時間聯繫前台,都會第一時間幫您處理或者換房,祝您生活愉快