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Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(624)
Positive reviews(614)
Reviews with photos/video(115)
Convenient location(61)
Great value for money(34)
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Comfortable bed(15)
Close to train station(13)
Stayed multiple times(7)
Negative reviews(10)
ShivG
Exceptional Light Luxury Double Bed Room (High Floor Distant View, Large Balcony, Washing Machine)
Stayed in Jan 2023
Couples
24 review
2.7/5
Posted on Mar 19, 2023
This hotel is very near to Guangzhou South railway station but it's not easy to take taxi to there as railway station has too big traffic and road blockage. It's take 10 minutes from next metro station from Guangzhou South railway station. I am not happy about cleaniness. Washroom is too small. If you are looking for hotel nearby railway station and less price to spend one night then you can choose this hotel.
Response from Property: 酒店離廣州南站是挺近的,有時候遇上節假日人流量確實是很大,打車的話手機上滴滴兩分鐘就有人接單的,您所説的不乾淨可以具體描述是哪裡衞生沒做到位嗎?衞生間是整棟樓的格局,是萬科地產建造的,格局是合理的呢
Guest User
Cozy Boutique Double Bed Room (Large Balcony, Washing Machine)
Stayed in Oct 2024
Business travelers
80 review
5.0/5
Outstanding
Posted on Nov 23, 2024
henhao
Response from Property: 感謝您的好評,我們會一如既往地為每一位客人提供貼心的服務。您的好評是對我們最大的鼓勵,我們會繼續保持優質服務,期待您的再次光臨哦~
Guest User
Cozy Boutique Double Bed Room (Large Balcony, Washing Machine)
Stayed in Feb 2024
Travel with friends
11 review
4.2/5
Very Good
Posted on Mar 26, 2024
The room is quite clean, but the toilet is a bit small and the hot water is hot. It's about ten minutes' walk from Guangzhou South. It's not far but not too close. The front desk is at 315 on the third floor. I almost didn't find it without reading the reviews at first. It's in the same building. There are more than 20 apartments and B&Bs
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Exceptional Light Luxury Double Bed Room (High Floor Distant View, Large Balcony, Washing Machine)
Stayed in Dec 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Jan 3, 2024
Facilities: It's okay. Everything is available but there are no toiletries.
Health: Not bad, just renovated
Environment: Very nice and quiet
Service: Very good and very patient. The front desk was very gentle and explained the precautions very clearly.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Cozy Boutique Double Bed Room (Large Balcony, Washing Machine)
Response from Property: 尊敬的客人,您好!非常抱歉給您的入住帶來了不愉快的體驗,我們也深感愧疚。房間衞生我們是一客一掃,客房保潔打掃衞生也會用稀釋的消毒水拖地,可能會有一點小氣味,實在是很抱歉,往後我們會讓保潔清潔好房間後開門通風,以求客人入住減少氣味的影響。您入住的時候發現房間有異味,或洗護用品味道不正常的情況可以第一時間聯繫前台,我們會給您送新的上去房間,辦入住的時候都有加前台微信的呢,愧疚的同時也非常感謝您提出我們客房存在的問題,我們會做出相應的改進措施,期待您的再次光臨哦,祝您生活愉快!
Yingshijutouge
Cozy Boutique Double Bed Room (Large Balcony, Washing Machine)
Response from Property: 尊敬的賓客,感謝您對公寓的點評!對於您在公寓入住期間的經歷,我們深表遺憾。您訂房的時候也有看到不同房型樓層也不一樣的呢,公寓正常辦理入住時間是下午2點後,提前辦理入住的話,早退出來做好清潔的房間數量有限,可選擇的樓層也比較侷限的,公寓客房都是根據預訂情況進行安排的,當天房量緊張,我們確實沒有辦法為您免費升級房型哦,您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本公寓,給我們一個機會致歉。期待再次光臨!
Guest User
Cozy Boutique Double Bed Room (Large Balcony, Washing Machine)
Response from Property: 感謝您的讚揚,我們感到非常高興您對我們的公寓服務表示滿意。我們會繼續努力提升每個細節的質量,為您提供更加舒適的住宿體驗。感謝您的支持和信任,期待您的再次光臨!
Guest User
Cozy Boutique Double Bed Room (Large Balcony, Washing Machine)
Stayed in Oct 2024
Solo travelers
11 review
2.0/5
Posted on Nov 30, 2024
房間有很大一股類似化學品的味道,很臭,也很臟,牆壁臟,隔音效果也不好,客服態度不好。
Translate
Response from Property: 尊敬的客人,您好!很抱歉沒給您帶來愉快的入住體驗 ,床單被套我們都是一客一換,都是經過高温消毒,都是乾淨的哈。房間也是每天保潔地面也都會用稀釋的消毒水消毒,可能這會有一點點的小氣味哈,實在很抱歉。往後我們會讓保潔清潔好之後開門通風,以求客人入住減少氣味影響。給您造成的不好入住體驗,再次深感抱歉。期待再給一次機會,再次光臨小店,給您再給更好的改善服務