Anji Hotel (Guangzhou Xintang High-speed Railway Station Xintang Subway Station) Reviews
Anji Hotel (Guangzhou Xintang High-speed Railway Station Xintang Subway Station)
No.142 South Xinxin Avenue, Zengcheng District, Guangzhou, Guangdong, ChinaView Hotel Details
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Anji Hotel (Guangzhou Xintang High-speed Railway Station Xintang Subway Station) Guest Reviews
4.5/5
Good
424 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(424)
Positive reviews(411)
Reviews with photos/video(63)
Convenient location(44)
Easy to get around(43)
Friendly front desk staff(27)
Close to metro(24)
Perfect for business trips(11)
Comfortable bed(10)
Stayed multiple times(5)
Tasty coffee(3)
Negative reviews(13)
Rouf
Dusky City View Twin Room (Zero Pressure Mattress)
Stayed in Sep 2024
Business travelers
12 review
3.5/5
Posted on Oct 29, 2024
Nice stay, metro is very near
Response from Property: Thank you for your review. We will do better
Guest User
Sunlight Deep Sleep Double Bed Room (Zero Pressure Mattress | Floor-to-Ceiling Window)
Stayed in Jan 2025
Business travelers
1 review
4.1/5
Very Good
Posted on Feb 20, 2025
I am very satisfied with everything else. I have a question: Are people like us who are short unworthy of looking in the mirror? We have to stand on tiptoe to look in the mirror😥
Original TextTranslated by Google
Response from Property: 安季,不忘初心,信奉您為家人,提供鄰里温馨的服務,安季,希望成為您廣州的首選~為每一位在旅途的客人送去我們最真誠、友愛的幫助是每一個安季人所義不容辭的,還是熟悉的味道,還是熟悉的人,温馨,舒適的家,靜候您下次光臨
Anonymous User
Dusky City View Double Bed Room (Zero Pressure Mattress | City View)
Stayed in Dec 2024
Other
1 review
0.5/5
Posted on Jan 15, 2025
This is a very abstract hotel. I strongly avoid it. I am not being unreasonable and deliberately giving a bad review. It is just that this experience is really annoying.
Flow-saving version: After changing three rooms, there were cigarette butts and underwear from the previous guest, broken windows, and urine stains on the toilet. The hotel initially wanted customers to pay 30 yuan for room change cleaning fees.
Detailed version (sorted in chronological order):
1. There were cigarette butts and underwear left by the previous guest in the toilet of the first room:
There was a cigarette butt in the toilet of the first room I stayed in. I thought I would just let it go, but then I found a dirty men's underwear on the toilet door handle. I was disgusted on the spot. It is conceivable that the hotel's cleaning is seriously inadequate. Even such conspicuous things as cigarette butts and men's underwear cannot be cleaned up. It can be seen in P1.
2. Bad attitude:
After telling the front desk, a staff member came up and said that the solution was just to help us clean up. After expressing our disapproval, we were moved to the same room next door. I thought that we should at least upgrade the room or give some compensation after all the trouble. After all, the guest touched cigarette butts and underwear, and carried a lot of luggage to change rooms.
3. The broken window of the second room poses a safety hazard:
I lived in the second room and thought it was finally fixed. As a result, the window of this room could not be closed. You know, this is the second floor. On the one hand, there are safety hazards. On the other hand, if it cannot be closed, the sound insulation is also very poor. I was exhausted, but I had to change to another room, as can be seen in P2.
4. The hotel made a mistake and still wanted to ask customers for cleaning fees:
In fact, until this point, I was not going to give a bad review, but at this time, the most classic scene came. It was obvious that there were cigarette butts and underwear in the first room of the hotel, and the window of the second room could not be closed. When we wanted to change rooms, the front desk actually said that we had to pay an additional 30 cleaning fees before we could change rooms. It was obvious that we were exhausted physically and mentally, moving around, but the hotel still wanted to ask us for money. I was puzzled, so I argued with reason. Finally, the hotel sent someone to verify whether the window was really broken. After finding out that it was really broken, they did not ask us for the 30 yuan, as can be seen on p3-p4.
5. There was urine stain on the toilet in the third room:
After changing the third room, I thought everything was over, but it turned out to be another big surprise. There was urine stain on the toilet, but by this time I was very tired, so we wiped it off ourselves. At this time, the hotel finally offered to send breakfast, but we didn’t want to refuse, as can be seen on p5.
6. The hotel blamed us for not needing to change rooms again:
When the hotel communicated with Ctrip customer service later, they refused any compensation measures on the grounds that they were willing to change rooms for us again, but we said we didn't need it. You know, we had already changed three rooms at that time, and we were very tired because we had a lot of luggage to move. It would be fine if the hotel could take the initiative to help move. We moved three times by ourselves, and changing again was really exhausting. The hotel didn't understand us, but blamed us for not needing the room change service.
In summary, this was an extremely unpleasant accommodation experience. It was normal that none of the three rooms were changed, which seriously affected our mood. After moving three times, we were even more exhausted. We were not so picky that there could be no hair on the floor, but the hotel did not even do the most basic hygiene well, and the hotel's service attitude was also very poor. This was the first time that the hotel did not think about solving the problem and asked customers to pay for it. Until the end, the hotel still maintained an unnegotiable attitude. Fortunately, it was booked on Ctrip, and Ctrip's handling would be better. I like Ctrip platform.
Original TextTranslated by Google
Response from Property: 尊敬的客人, 非常抱歉您在入住期間遇到了衞生問題,這完全不符合我們的服務標準。我們已第一時間聯繫相關團隊徹查並整改,後續將加強清潔流程的監督和培訓,確保細節到位。您的反饋對我們至關重要,希望能有機會為您提供更好的體驗,若您願意再次光臨,請聯繫我們,我們將為您安排專屬服務。再次致歉!
Buchisudemiaowu
Sunlight Deep Sleep Double Bed Room (Zero Pressure Mattress | Floor-to-Ceiling Window)
Stayed in Dec 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Jan 18, 2025
The house is OK. It is very close to the train station and very convenient. The price is not expensive. It is good if you want to catch the train...
Original TextTranslated by Google
Response from Property: Anji, never forgetting the original intention, believes that you are family, and provides warm neighborly service. Anji hopes to be your first choice in Guangzhou. It is the duty of every Anji person to provide our most sincere and friendly help to every guest on the road. The familiar taste and people are still there. It is a warm and comfortable home, waiting for your next visit.
Anonymous User
Queen Room
Stayed in Nov 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Very nice room, electric curtains, which instantly upgraded the hotel's grade. They upgraded me to Qianyun for free, and the experience was super good. I recommend it!
Original TextTranslated by Google
6/7
Response from Property: ❤️Free upgrade❤️Thank you for your praise for us. We know that there are still many shortcomings, but your encouragement makes me confident. I hope your life is like a brilliant rainbow, colorful and full of surprises. "There is no way out after mountains and rivers, and there is another village with bright willows and flowers." We look forward to your stay again and witness our growth and progress~
Guest User
180° Panoramic Tub Double Bed Room (Internet-Famous Spot | Panoramic View)
Stayed in Aug 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Sep 26, 2024
1. The hotel is clean and tidy, with a good environment
2. The front desk lady has a good service attitude, especially the front desk lady Chen, who is beautiful and kind, gentle, kind, virtuous, and humorous.
Original TextTranslated by Google
Response from Property: ❤️距離新塘站300米❤️感謝您對我們的稱讚,我們深知還有很多不足,但是您的鼓勵讓我充滿信心,願您的生活如同絢麗的彩虹,五彩斑斕,充滿驚喜。“山重水複疑無路,柳暗花明又一村”期待你再一次入住,見證我們成長和進步~
The hotel is in a great location, with a high-end external environment, convenient transportation, and close to the subway station. The internal environment is beautiful, clean and tidy, and the service is warm and thoughtful. I will come again if I have the chance.
Original TextTranslated by Google
Response from Property: ❤️300 meters away from the high-speed rail station❤️Thank you for your praise of us. We know that there are still many shortcomings, but your encouragement makes me confident. I hope your life will be like a brilliant rainbow, colorful and full of surprises. "There is no way out after mountains and rivers, and there is another village with bright willows and flowers." We look forward to your stay again and witness our growth and progress~
The price/performance ratio is high, the location is excellent, it is close to the subway, the location is convenient, the free coffee at the front desk is freshly ground, the evaluation is very high, the hotel is convenient for transportation
Original TextTranslated by Google
Response from Property: ❤️自助洗衣烘乾機服務❤️非常感謝您的支持和鼓勵,匠心就是做好一件事,初心就是一直做好一件事,而用心就是您能給我們一個五分肯定的態度,未來的日子,您是我們安季酒店的學習楷模,也期待再次為您服務~
Anonymous User
Dusky City View Twin Room (Zero Pressure Mattress)
Stayed in Jun 2024
Business travelers
11 review
2.5/5
Posted on Aug 9, 2024
The bathroom is unreasonable, too small, and the lighting design is unreasonable.
There were cockroaches crawling on my face when I slept in the middle of the night, and they were found under the bed when I woke up in the morning.
Breakfast is located in the shared lobby aisle on the first floor. I didn't use it and I don't know how it was.
Original TextTranslated by Google
Response from Property: 非常抱歉您在入住期間遇到了衞生問題,這完全不符合我們的服務標準。我們已第一時間聯繫相關團隊徹查並整改,後續將加強清潔流程的監督和培訓,確保細節到位。您的反饋對我們至關重要,希望能有機會為您提供更好的體驗,若您願意再次光臨,請聯繫我們,我們將為您安排專屬服務。再次致歉!
As a hotel near Xintang Railway Station, this hotel is generally quite good. The location is very good, but it is not easy for first timers who are not familiar with the road. But after understanding it, it’s only 3-4 minutes’ walk away, which is really convenient. The hotel hygiene is also good. Overall satisfied
Original TextTranslated by Google
Response from Property: ❤️300 meters from Xintang Station❤️Thank you for your compliments on us. We know that there are still many shortcomings, but your encouragement makes me confident. I hope your life is like a brilliant rainbow, colorful and full of surprises. "There is no way out of mountains and rivers, and there is another village with bright willows and flowers." We look forward to your stay again and witness our growth and progress~
Guest User
Dusky City View Double Bed Room (Zero Pressure Mattress | City View)
Stayed in Dec 2024
Business travelers
7 review
2.2/5
Posted on Jan 15, 2025
I booked breakfast, but it was not served until 8:00. This is the first time I have encountered such a thing.
Original TextTranslated by Google
Response from Property: We are well aware that there are still many shortcomings, but your encouragement gives me confidence. I hope your life will be like a gorgeous rainbow, colorful and full of surprises. “
Fengzhongdexianrenzhang
180° Panoramic Tub Double Bed Room (Internet-Famous Spot | Panoramic View)
Stayed in Jun 2024
Business travelers
9 review
3.0/5
Posted on Jul 13, 2024
The hotel is next to the Xintang High-speed Railway Station, the eastern transportation hub of Guangzhou. It is only a few minutes' walk from the Xintang Metro Station and the D2 exit of the Xintang Metro Station. The location is very good!
There are many companies in the building where the hotel is located. There are several big signs at the door. The hotel sign is very small. The hotel front desk is in a corner of the lobby on the first floor. I had to walk around the entire building before I found the hotel front desk.
The floor is not high, so the view is of course average. The so-called light luxury city view bathtub king bed room may only have a big bed. The decoration is very simple, not even the level of Atour All Seasons. I don’t know where the light luxury comes from. The corridor of the guest room is like a maze. The city view is a broken construction site outside the window and the Yuexiu Xingyao Xingqi Garden Community in the distance. The bathtub is in the corner of the washroom. When taking a bath, you can’t see out the window at all.
The air-conditioning central air-conditioning is very slow to cool. It has been turned on for a long time, and the room is not very cool.
The newly opened hotel has new facilities and good hygiene.
Original TextTranslated by Google
6/9
Response from Property: Thank you very much for your recognition of the hotel. Our hotel is only in part of the building, but the signs are in a prominent position on the front of the building. As shown in Figure 1, 100 meters away from the hotel is Xintang High-speed Railway Station Xintang Metro Station, and 200 meters away from the hotel is the Golden Coast Supermarket. There are many delicious foods around, and life is very convenient. It is also the hotel closest to the subway and high-speed rail of all hotels in the area. Anji Hotel is a newly renovated boutique hotel. The design concept is to use white and wood as the overall color, cure obsessive-compulsive disorder, and cause strong comfort in visual senses. Leave blank but not empty, leave blank but not white, and win with nothing, and win with less. The bathroom uses the most popular dark green elements, matched with black glass, with advanced design sense. Black glass will only be 40% transparent in strong light mode. We have a total of five types of bathtub rooms. Next time, I will change you to another experience. Sorry, I failed to give you the best experience.
The room is not clean. There is some rubbish in bin. We didn't get any gifts from the hotel. The room was not cleaned. The two-bed room I booked was not available. The elderly were asked to sleep on the floor. The platform bed is very inconvenient.
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We will try to improve it.
It's pretty good, close to the subway station. There's a pork trotter rice nearby that's pretty good and more suitable for northerners' tastes. It's just that the weather is really hot. The overall decoration style is pretty good.
Original TextTranslated by Google
Response from Property: Haha, there are several snack bars opposite the hotel, selling dumplings, pork trotter rice, snail noodles, Chaoshan soup noodles... There is also the Gold Coast Shopping Plaza next to it. After the movie, you can go shopping. The hotel is well-equipped with constant temperature hot water system, Mousse mattress, brand bathroom, fresh air system, pure cotton 4-piece set, and intelligent control to relax your body and mind. When you book the hotel, check in and check out, each of our employees is always paying attention to your experience and feelings. Satisfying every customer is our pursuit, and we have been working hard to move forward for this goal. Meet you, in my most beautiful time~ An Ji is waiting for you here, come back often♥
Anonymous User
180° Panoramic Tub Double Bed Room (Internet-Famous Spot | Panoramic View)
Stayed in Apr 2024
Couples
1 review
4.6/5
Great
Posted on May 13, 2024
Overall, it was OK. I was quite satisfied after entering the room. However, there were too few types of breakfast and the portion was not enough. It is recommended to add more types. The drinks were only milk or coffee.. The fruit was not very cold. It is recommended to freeze it. But the overall experience was very good for me. The service lady was also very nice. I hope it will be improved next time.
Original TextTranslated by Google
Response from Property: Our breakfast comes with a staple food and a fruit, and you can choose fresh milk coffee. Ingredients are mainly purchased from Sam's Club stores. Sam is the paid membership retailer with the largest number of members in China. Strict product selection, full-link management, and innovative upgrades in taste and packaging create exclusive products exclusive to members. Delivered fresh. Fresh milk is Mengniu's full-fat pasteurized milk. No chemicals are added at the source. The shelf life is only 15 days, retaining nutrients and freshness. The staple food is generally all kinds of bread, cakes, etc., which are made with high-quality butter imported from Europe, French Michelin restaurant recipes, and French traditional craftsmanship. The fruits are selected from the seasonal fruits, one vine and one melon, which are naturally grown, cool and refreshing, and refreshing for the heart and spleen. Thank you for your review of your stay experience. Based on your suggestions, we will make improvements based on the actual situation. We hope to receive your continued recognition.