THE XANADU GUANGZHOU,VIGNETTE COLLECTION AN IHG HOTEL

非常安靜的環境，陽台超級大，帶着孩子很方便

服務態度很好，check in前台很温柔。面積好寬敞！陽台必備！整個酒店樓道特別寬敞，沒有任何壓抑感，樓道公攤面積非常之大...每個房間都有陽台，在陽台吹風真的是很舒服的事情！房間裏面整體空間也很大，房間的過道也很寬敞。大堂裏有一對鸚鵡，很萌🦜

I must first say that all the problems lie in the attitude of the local owners and the management training of InterContinental for its hotels. This is undoubtedly a hotel with a loose management system, less active maintenance of hardware facilities, and excessive control of catering ingredient costs. This is undoubtedly reflected in all aspects of the entire stay performance. However, I really feel sorry for the hotel's on-site staff, including the duty manager who has to clean up the stall all day long. Their attitude is really sincere, but it is really hard for them to work in such an environment. First of all, I needed a second quilt because I had a cold and slept on the sofa to avoid infection. In this hotel, they couldn't even get half a quilt. In the end, I had to use a few bath towels and bathrobes as quilts. The attitude of the staff was basically sincere, but it is incredible that any hotel can't get a quilt. It makes people wonder what kind of spare inventory management would lead to such an exaggerated situation, and it happened in an InterContinental hotel. Next, I think the management and maintenance of the hotel's swimming pool locker rooms and sauna facilities are really poor. The sensors are not enabled in the men's and women's locker rooms, and there is not even a single staff member on the entire locker room floor. This is not safe for anyone, and the maintenance of the facilities is really terrible. The shower room is very dirty and the door cannot even be closed and has no lock, which makes people feel that they have no privacy. The facilities are also very dirty and I don't know if they are cleaned once a day. The stairwell leading to the gym from the 17th floor really looks like an unmanaged corridor in an ordinary residence. Finally, the breakfast cost is really not cheap, but the food is surprisingly bad. I think it is at best the standard of a four-star business hotel, but the charges are full of five-star hotel. It is hard to imagine that such food appears in such a hotel. The milky and very watery juice alone is not very acceptable. I must say that everyone here is good, like the very sincere duty manager and the extremely attentive housekeeping lady, but the entire group is organized in a way that seems to have very poor training. They lack the standardized training of any international brand hotel, and the business owner takes all kinds of shortcuts, which makes such a high-end space feel weird. I would honestly say that with such quality for the price, you might as well choose a regular Marriott or Hilton hotel in the city center, which will probably be much better than here in all aspects.

房間很大，景色不錯。

非常滿意👍

挺好，環境不錯