Borrman Hotel (Guangzhou Railway Station Sanyuanli Metro Station Store)

That was good.

“Excellent Stay with Friendly Staff – Just a Small Suggestion for Improvement” I recently stayed at the Boardman Hotel in Guangzhou and wanted to share my experience. Overall, I was very pleased with my stay. Firstly, I would like to commend two staff members for their exceptional service. Mr. Liang, who works the night shift, and Ms. LaijiaLing, who works during the day, were both incredibly helpful and always smiling. Their positive attitude and friendly demeanor helped reduce any issues and made the stay more comfortable. I truly believe that their professionalism and kindness make a big difference in guest satisfaction. However, I would like to suggest one area for improvement. During breakfast in the hotel restaurant, I noticed that one female staff member spoke quite loudly and even shouted at times, which disturbed the peaceful atmosphere. I advise that all staff be reminded to speak respectfully and calmly, especially in guest areas. This would help ensure a more relaxing environment for everyone. The hotel’s cleanliness and location were excellent. It is situated in a prime area with easy access to public transportation, just a minute’s walk from the metro. The rooms were clean and comfortable, with no unpleasant smells or disturbances. Overall, I highly recommend the Boardman Hotel for its cleanliness, helpful staff, and convenient location. With just a little attention to communication tone and consistency in staff behavior, it can provide an even better experience for all guests.