Yanwaruan
January 25, 2025
I almost never leave a negative review, but I really can’t help it! 1. After drinking at four o'clock in the morning last night, I came to check in. It was about five o'clock in the morning. Not even a good rest! Was woken up in the morning! 2. The reason for being woken up was exaggerated. The guest room opened my door directly without knocking. I was still sleeping. 3. As soon as the incident happened, I contacted the front desk and asked for a result as soon as possible. However, before receiving the message, I heard the guest room lady knocking on the door and saying sorry. 4. I did something wrong and did not apologize immediately. When I went to the front desk, the front desk said that it was the first time I encountered this kind of thing and I was thinking of apologizing until I checked out. I may not understand why I didn’t apologize immediately when such a serious thing happened. To appease guests? It would be uncomfortable for anyone who had the door opened for no reason while they were sleeping! 5. The management is quite inadequate and the staff training is not good. Shouldn’t everyone knock on the door before entering a guest’s room? Is it rare that this hotel opens directly?
Service: Very bad, things are not handled in a timely manner!
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