Guest User
April 21, 2025
Facilities: The facilities are relatively new, but the sound insulation is extremely poor!
Hygiene: All good!
Environment: Poor, see my explanation below!
Service: No, see my explanation below!
I requested a non-smoking room before arriving. I booked two rooms. One room had no smell of smoke, but the other room smelled strongly of smoke as soon as the door was opened. I called the front desk and told them I requested a non-smoking room. She said it was a non-smoking room, but there was nothing they could do if the guest wanted to smoke in the room. She said she would ask someone to deal with it, but she actually asked the cleaning lady to come to my room and spray deodorizer on the spot. I asked, can I still stay there after you spray it? I didn't make things difficult for her and told her to leave because she was just a cleaner. In fact, Guangzhou is also a non-smoking city. Your hotel does not clearly separate the non-smoking rooms from the smoking rooms, and you even put the blame on the previous guest. There were also other rooms on my floor that smelled strongly of cigarette smoke, which I could smell as soon as I opened the door. This is clearly a management problem on your part. The pillows and quilt in the room I stayed in smelled of cigarette smoke. I spent the entire night inhaling third-hand smoke! Is this how you handle customer issues?
In addition, I lived on the fifth floor and my window faced the KTV, so it was Boom Boom Boom the whole night. There was no sound, but the KTV's heavy bass was always synchronized with your heartbeat! Boom until 4 or 5 in the morning! ! !
Also, I don’t know if there is something wrong with the air conditioning system or if she turned it off on purpose? I wonder if this is the hotel’s environmental protection measure?
The air conditioner will automatically turn off after being on for 2-3 hours. It was shut down 3 times in one night. They explained that the system can adjust the shutdown time, but they didn’t know whether we had adjusted it ourselves.
The first time I woke up from the heat at about 2 a.m., I was surprised and turned it off again! The second time it stopped, I closed it again at about 4 o'clock. The third time it stopped at about 6 o'clock, I adjusted the time to shut down after 6 hours, and it has not been shut down since then. Because I checked out at 9:30!
I rarely write so many words, but I am speechless about this hotel. Anyway, the conclusion is as follows:
1. Not friendly to non-smokers, choose carefully!
2. If you are sensitive to low-frequency sounds, please choose carefully!
3. I don’t know if it’s a problem with the air conditioning system. I woke up 3 times in one night due to the heat!
The experience is very bad!
Isn't the purpose of staying in a hotel to have a comfortable sleep? As a result, this hotel is really bad for you 👎
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