Star Plume Hotel Management (Shipaiqiao Subway Station) Guest Reviews
4.7/5
Outstanding
310 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(310)
Positive reviews(308)
Reviews with photos/video(90)
Easy to get around(85)
Awesome amenities(65)
Close to metro(51)
Convenient for shopping(32)
Many amenities(18)
Perfect for kids(13)
Loved the view(10)
Good audiovisual experience(10)
Negative reviews(2)
Guest68
Two-Bedroom One-Living Room Leisurely Suite
Stayed in May 2024
Family
2 review
3.2/5
Posted on Jun 9, 2024
Although the location is good, I will not stay here again. This place is cramped and with only 1 window. The place looked quite run down (different from the photos on website). Its not worth the price.
Response from Property: Thank you for your recognition of the location of our house. The room has a large bay window sill with a whole wall full of windows, and there are two open windows on the window sill. Maybe you didn't look at it carefully.Besides,the first photo represents our disinfected and washed display, and the guests saw more confidence. The second photo, we know the situation you took, and we will renovate it. Thank you.
Guest User
Featured Suite - 2-Room
Stayed in Apr 2024
Couples
5 review
4.5/5
Great
Posted on May 20, 2024
Very friendly owner, answer to all my enquiries. Great location surrounded with many malls . Beautiful room except tiolet too small and no provide towel for shower. Only provide disposal towel which need to pay for it.
Response from Property: Thank you very much for your recognition of us, and I also look forward to your coming and staying again.We provide shower towels for free. Maybe you didn't notice.Just ask us in time if you don't see it next time.see you again
Qin
Two-Bedroom Suite With Two Living Rooms And Projector-Zhao Hua
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Great location sitting on top of a subway station. Close to two area major shopping malls and lots restaurants around as well. The check-in instruction is clear, the response is prompt and the service we received is great!
Response from Property: Thank you very much for your approval. Please come again next time.
Guest User
Two-Bedroom One-Living Room Projector Ke Yue Suite
Stayed in Mar 2024
Family
3 review
4.0/5
Very Good
Posted on Apr 24, 2024
The bedding was very comfortable, the location was very strategic. The only thing that needs improvement is lack of bathing towels. Overall, nice place to stay in Guangzhou
Response from Property: Thank you very much for your approval. Our home is equipped with disposable and reusable real towels.Big bath towels are also prepared.See you next time!
CHCMKHYHS
Featured Suite - 1-Room, 4-Person Occupancy
Stayed in Nov 2023
Family
7 review
4.2/5
Very Good
Posted on Dec 29, 2023
Very easy to acesss this home stay.
Self check in.
Located near to Metro: Shipanqiao.
Apartment is ok.
Just need to take lift to 7th floor, then change to another lift to reach 20th floor.
Tips :bring your own bath towel.
Response from Property: Thank you for your approval. I hope you will come to our home and Guangzhou.Regarding towels, we provide disposable real towels,Can be used many times, also provides a paid large bath towel.All of them are available for you to choose from. Our bath towels are ready.
Anonymous User
Featured Suite - 2-Room
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 27, 2023
Conveniently located in Tianhe District and very close to the Shipaiqiao Metro Station Exit D. Downstairs at the metro station there’s a food court with lots of selections so no need to be confused about what to eat. Also close to Family Mart (convenience store) just a short walk.
One thing to note that they only provide disposable towel (not a real towel) so if you’re not comfortable with it, then please bring your own towel. Also would be better if they provide a vacuum cleaner and microwave inside the room.
Thank you for hosting us!
Response from Property: Thank you very much for your recognition of us. Thank you for coming to Guangzhou next time. Our compressed disposable is a real towel, which can be used many times.We will continue to improve any thing. Welcome back next time.
Siew Yin
Two-Bedroom One-Living Room Leisurely Suite
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 7, 2023
Really good location, very convenient to access the Metro Station . The room is clean and tidy. Helpful staff. Enjoy the stay!
Response from Property: Thank you very much for your stay and praise. We will do better.Thank you very much for your love of our house. Thank you. See you next time!
Guest User
Featured Suite - 2-Room
Stayed in Feb 2024
Family
2 review
3.7/5
Posted on Mar 28, 2024
Require to transfer 350rmb via WeChat for deposit before security pin are provided for checking in.
Please bring own towel as the disposable towels are chargeable
Place are generally clean
Response from Property: Thank you for your approval. You are welcome to come again next time. Maybe you have misunderstood.Our disposable real towels are free.In addition, disposable large bath towels can be used for charging.We can make sure that every guest will provide a free real towel.
谢老板
2-bedroom And 1-living Room Suite
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on May 15, 2024
The location is central. Close to many eateries. Taobao pockup is convenient too.
Response from Property: Thank you very much for your approval. See you next time!
Xuong
Two-Bedroom One-Living Room Leisurely Suite
Stayed in Mar 2024
Couples
4 review
4.5/5
Great
Posted on Apr 26, 2024
nice and clean apartment, good location.amenities , close th subway .
Response from Property: Thank you for your approval. Welcome to come again.
deanna
Two-Bedroom One-Living Room Projector Ke Yue Suite
Stayed in Nov 2023
Family
2 review
4.5/5
Great
Posted on Dec 26, 2023
Great location and room is generally quite clean! However, the towels provided can be of bigger size. The check-in service can be clearer as well (eg. provide wechat information one day before check-in).
Response from Property: Thank you for your recognition. See you next time. Welcome to our house again.
ARTEM888
Featured Suite - 1-Room, 4-Person Occupancy
Stayed in Nov 2023
Solo travelers
103 review
4.7/5
Amazing
Posted on Dec 16, 2023
The location is perfect, very close to Shipaqiao subway station and Taikoo Hui Shopping mall. There are many good restaurants nearby, also great choice of 外卖.
The room was spacious and clean. What I really didn't like is that they provide you with disposable towels, I didn't expect that.
Response from Property: Thank you for agreeing with our service and our house facilities. We will improve the towel problem you mentioned. I hope you will have a better experience when you come here next time.thank you!
Guest User
2-bedroom And 1-living Room Suite
Stayed in Oct 2023
Family
2 review
4.0/5
Very Good
Posted on Dec 7, 2023
It was a newly renovated apartment, so it looked brand. Overall it was a clean apartment other than slightly dusty and one big issue was with the pillows and blankets were old and smelly. But it was a superb location with metro station just by the apartment and several shopping malls nearby. The staff was friendly. I would come back if they update the sleeping situation as mentioned above.
Response from Property: Your reply is as follows……First:We have prepared many new pillows, as long as you say the height or If it doesn't fit or there is something wrong with the pillow, we can replace it with a new pillow immediately for you.Second: The blanket you mentioned is for decoration.Actually, and it's used for covering quilt.A decorative blanket.Is to meet the decoration of the house .We also accept your suggestion to replace the decorated blanket.Welcome, come again next time.We all new it them for you!
Mindy Chew
Featured Suite - 2-Room
Stayed in Oct 2023
Family
29 review
5.0/5
Outstanding
Posted on Nov 20, 2023
gd location
very near to the metro station and shopping mall.
nice and tidy
Response from Property: Thank you very much for your approval. Welcome to visit the beautiful Guangzhou next time and stay in our hotel again. see you!
Choo chee keong
Two-Bedroom One-Living Room Leisurely Suite
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 4, 2024
The room is good view. And have hot water , tv and air cond.