494 Dashi Section, 105 National Road, Dashi Street, Panyu District, Guangzhou, Guangdong, ChinaView Hotel Details
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18 Boutique Series Hotels Guest Reviews
4.5/5
Good
1015 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(1015)
Positive reviews(959)
Reviews with photos/video(331)
Friendly front desk staff(106)
Classy environment(77)
Large rooms(51)
Easy to get around(44)
Comfortable bed(33)
Well decorated(31)
Delicious breakfast(20)
Negative reviews(56)
karyl
Guestroom - 2-Bedroom
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 9, 2024
the food is deliciousand the room is clean
Response from Property: 生活不止延眼前的苟且,還有詩和遠方~!在這喧囂的城市裡,衹願18精品Series能給親親帶來一片寧靜的家園!感謝親親的分享,衹要您覺得好,18精品Series家小夥伴們的努力都是值得的,期待與您的下次相遇哦~ღ( ´・ᴗ・` )比心~~!
YK
Guestroom - Double Occupancy (Double Bed)
Stayed in Sep 2023
Business travelers
18 review
3.5/5
Posted on Nov 22, 2023
Average stay and good location. Hotel breakfast not attractive so we dine out.
Response from Property: Dear guest, thank you for your affirmation and evaluation of our hotel. We apologize for not being able to give you a full rating. Regarding the breakfast you mentioned, it may not be to your taste. We are deeply sorry and will continue to work hard to make improvements. We hope to have another cooperation plan with you next time. We hope that you can test our results when you come next time. We wish you a happy life and happy every day
Tran Huy Tan
Guestroom - Double Occupancy (Double Bed)
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Excellent
Response from Property: 親!感謝您入住酒店並分享,很高興酒店的服務能得親到您的認可,通過您 細緻入微的描述,可以感受到這次旅行給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們繼續努力不斷進取的動力,期待下次為您服務!祝您天天開心,生活愉快!
Andiyana
Guestroom - Double Occupancy (Double Bed)
Stayed in May 2024
Solo travelers
43 review
4.0/5
Very Good
Posted on Jun 11, 2024
Good staff
Response from Property: 尊敬的賓客您好:未能得到您的5星18感到非常失落,也證明18還有很多的地方需要改進,我們也會檢查自身存在的問題,努力改進,希望下次能得到您的5星好評,18祝您旅途愉快,天天好心情!!!!
沙哈
Comfy Round-bed Room
Stayed in Aug 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Cheap
Response from Property: 親!感謝您入住酒店並分享,很高興酒店的服務能得親到您的認可,通過您 細緻入微的描述,可以感受到這次旅行給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們繼續努力不斷進取的動力,期待下次為您服務!祝您天天開心,生活愉快!
Guest User
Featured Room - Double Occupancy (Double Bed)
Stayed in Nov 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Facilities: The facilities are good, the projection is also very clear, and the hotel projection comes with iQiyi membership,
Hygiene: The hygiene is also good, the room is quite clean,
Environment: The hotel room is European style, and the corridor is very fragrant.
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Response from Property: 生活不止延眼前的苟且,還有詩和遠方~!在這喧囂的城市裡,衹願18精品Series能給親親帶來一片寧靜的家園!感謝親親的分享,衹要您覺得好,18精品Series家小夥伴們的努力都是值得的。酒店距離長隆動物園僅1公里,距離大石地鐵站1.5公里,出行方便。期待與您的下次相遇哦~ღ( ´・ᴗ・` )比心~~!
Guest User
Guestroom - Double Occupancy (Double Bed)
Stayed in Sep 2024
Solo travelers
95 review
5.0/5
Outstanding
Posted on Oct 10, 2024
I can say responsibly that this is a very worthwhile hotel. I will come again. It is clean and sanitary, the service is warm and thoughtful, and the facilities are complete. It was too hot to go out. I don't know if it is convenient to take a car.
Original TextTranslated by Google
Response from Property: Dear! Thank you for staying at the hotel and sharing. I am glad that the hotel's service has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this trip. This is what we service providers have always pursued. This will also become our motivation to continue to work hard and make progress. I look forward to serving you next time! I wish you happiness every day and a happy life!
FSH-Josie
Executive 2-bed Room
Stayed in Aug 2024
Travel with friends
3 review
0.6/5
Posted on Sep 18, 2024
Facilities: The shower room leaked seriously, and the partition in the middle of the dry and wet areas could not prevent the water from flowing out, causing water to accumulate in the toilet position. The floor was not non-slip. I slipped several times in a row when wearing disposable slippers on the first day and almost fell. I called the front desk to report the problem and asked a master to deal with the water leakage, but I did not get effective feedback.
Hygiene: When checking in, a hair was found on the chair next to the table in the room, a hair was found on the glass shelf in the shower, and there were liquid stains on the floor next to the window and the TV cabinet.
When I went downstairs on the morning of the day of departure, there was red unknown liquid suspected to be blood in the elevator and on the floor of the elevator entrance on the eighth floor. When I went upstairs five minutes later, the hotel still did not clean it, and the hotel did not give an explanation.
Environment: There are many uncovered foods in the hotel's breakfast with flies staying. I took a boiled egg and opened it. There was a peculiar smell. The egg white inside was hard and shrunk. It should not be the food of the day but was repeatedly heated.
Service: Because I arrived early that day, the front desk provided an empty room for early check-in according to demand. I stayed there for two consecutive days. The room was 327/night when I booked it on the morning of the first day, but it was reduced to 266/night in the evening. The price issue has been submitted to Ctrip for processing and the price difference has been refunded, but the hotel's behavior is really dishonest.
This is the first time I have encountered a hotel with such a bad experience. Every point mentioned is true!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好:首先感謝您選擇併入住18酒店,您給前台反饋浴室漏水的時候我們第一時間是安排人員過去處理的了,您可能忘記了。酒店早餐都是每天現買現做的不存在隔夜食物哦,並且您預訂的是不含早餐的,您對早餐的評價酒店不認可。關於電梯裏面的血液是有客人醉酒導致手部受傷,我們第一時間考慮的是客人安全問題,所以忽略了部分細節,後續會改進。房價問題,酒店是明碼標價的,不存在不誠信,那如果您入住了,我們漲價了,酒店還能要求您把漲價的部分補給酒店嗎,這是一個道理,且酒店站在客人角度退還了部分房費,酒店不退您全部房費,您差評酒店能理解。給您此次入住帶來了不好的入住體驗,我們深感抱歉,酒店會加強客房服務培訓,提高服務質量,完善服務體系,完善基礎設施。酒店前台24小時在線,您有問題可以反饋前台,前台第一時間給您處理。再次感謝您對酒店的建議!祝您生活愉快! 18精品Series酒店全體員工期待您的下次光臨
Guest User
Guestroom - Double Occupancy (Double Bed)
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 10, 2024
When I checked in at the front desk, the front desk clerk was very considerate. Seeing that I was with my child, he enthusiastically helped me upgrade the room type. Seeing that I had a lot of luggage, he also took the initiative to help me send it to the room. I am very satisfied with it. Thank you for the help of the young lady and brother at the front desk. When I entered the room, the first feeling was that the room was clean and tidy, the space was comfortable, and the sound insulation of the room was also good. It is very cost-effective and worth recommending. When I had breakfast the next day, I didn’t have enough meal coupons with my children, and the front desk quickly solved it for me. The efficiency is beyond words. There are many types of breakfast, combining Chinese and Western, with a proper taste, and there is coffee to drink, which is very good. It is still very close to Chimelong. I am very satisfied with this trip. Next time I have a chance, I will still stay in this hotel. Great, highly recommended!
Original TextTranslated by Google
Response from Property: Dear! Thank you for staying at the hotel and sharing. I am glad that the hotel's service has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this trip. This is what we service providers have always pursued. This will also become our motivation to continue to work hard and make progress. I look forward to serving you next time! I wish you happiness every day and a happy life.
Guest User
Guestroom - Double Occupancy (Double Bed)
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 8, 2024
I went to Guangzhou Wildlife Park with my family and chose this hotel with the highest rating on Ctrip in advance. The price is very cheap, but the accommodation conditions are far better than expected, which is equivalent to staying in a luxury suite for more than 100 yuan.
The lady at the front desk was very gentle and patient. We arrived at the hotel early in the morning. The original check-in time was 2 pm. The front desk helped us find a room that could be checked in early. The room was very clean and tidy, and the surrounding environment was very quiet. Must be praised!
The biggest advantage of the hotel is that it is very close to the wildlife park and can be reached by bike. It is very suitable for foreign tourists who plan to visit the wildlife park.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your trust in 18! Thank you for your generous praise and strong recommendation! It is really hard to leave 18. 18 is the most beautiful and warmest home in your heart. Please remember to come back often when you have time! Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. 18 will always stand in this city and wait for your arrival! See you there! Wish you: smile often^_^!
2017suibianzouzou
Executive 2-bed Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 17, 2025
The room was big and clean. When I arrived in the morning, the staff checked me in directly, which was very user-friendly. The service was also very good and responsive. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your recognition of us. We hope that from the moment we meet, we will accompany you in your future travel life, accompany you to taste the world, and accompany you to enjoy the quiet time in life. Whether it is a short separation or a reunion, we will accompany you all the way. The hotel is only 1 km away from Chimelong Zoo and 1.5 km away from Dashi Metro Station, which is convenient for travel! Looking forward to your next visit!
Guest User
North European-Style Deluxe Room - 2-Bedroom
Stayed in Jun 2024
Travel with friends
29 review
5.0/5
Outstanding
Posted on Jul 18, 2024
The room is very tall and the style is great. The waiter is very good. It is on the 8th floor. Every time I go upstairs, I will meet and greet me. It is great. Recommended to stay
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much. Dear guest, hello! 18 Boutique Hotel is very grateful for your visit! We are very excited to bring you a wonderful stay experience! Your recognition is the countless times of touching our hearts, and it is also the driving force for us to keep moving forward! We will continue to maintain our enthusiasm and make double efforts to let you truly feel our high-quality products and services. Thank you very much for your good comments. We sincerely invite you to visit again and wish you a happy life. Your good comments on our hotel, we will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Guest User
Guestroom - Double Occupancy (Double Bed)
Stayed in May 2024
Business travelers
39 review
5.0/5
Outstanding
Posted on Jul 5, 2024
[Warm as home, perfect service! ] From the moment I stepped into the lobby, I was impressed by the meticulous service. The room was clean and tidy, the bedding was comfortable, the breakfast was rich and varied, and every detail reflected professionalism and care. Special thanks to the front desk brother for his warm reception, which made my journey feel warm. Next time I come, I will definitely stay here again
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Response from Property: Life is not just about the present, but also about poetry and the distance~! In this noisy city, I only hope that 18精品Series can bring you a peaceful home! Thank you for sharing, as long as you think it is good, the efforts of the 18精品Series friends are worth it, and we look forward to meeting you next time~ღ( ´・ᴗ・` ) Heart~~!
Guest User
Featured Room - Double Occupancy (Double Bed)
Stayed in Nov 2024
Other
1 review
0.7/5
Posted on Dec 12, 2024
The hotel's parking lot has no parking spaces at all. The most important thing is that when we asked them to get the parking ticket, they just said we parked in the wrong place and did not handle it at all. It was a really bad experience.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing us and for your support and love for the hotel. We are very sorry for giving you a bad stay experience. Regarding your feedback on the parking lot, the hotel parking is on the first floor, and there are detailed signs indicating the location of the parking lot, and there are sufficient parking spaces. The second floor does not belong to the hotel parking lot. I hope you can understand. The hotel will strengthen room service training, improve service quality, improve the service system, and improve infrastructure. The hotel front desk is online 24 hours a day. If you have any questions, you can feedback to the front desk, and the front desk will handle it for you as soon as possible. Thank you again for your suggestions on the hotel. Your satisfaction with the hotel facilities and services is the driving force for the work of all hotel staff. Making every guest feel at home is our ultimate goal of service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you. All the staff of 18 Boutique Series Hotel look forward to your next visit
Anonymous User
Guestroom - Double Occupancy (Double Bed)
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 24, 2024
Arrived in the early morning, selected temporarily, the front desk lady was very friendly, the service was very good, the room was also OK, the price/performance ratio was ok
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel facilities and services is the driving force of the work of all hotel staff. Making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you. All staff of 18 Boutique Series Hotel look forward to your next visit!