Top 5-Star Hotels in Granada

My family stayed two nights in this hotel on a tour of Alhambra Palace. The outside common area of the hotel, including the dining room, was very well maintained and could deserve a 5-star rating. The rooms inside were a different story. We occupied two rooms. One was a “superior deluxe room,” and the other was a “classic city-view double room.” Both had the same price tag. The deluxe room was spacious and well-lit but had an odd arrangement with a useless bathtub in the center. Moreover, the room smelled of sewage when we entered the room—which I notified the management. They disagreed and claimed there was no sewage smell. I did not appreciate the response, as all four of our family members smelled of sewage. Nor did I escalate the issue, as our stay was short. The city-view room had a small window overlooking the city without much viewing space. The room was tiny, with two twin beds packed in the room, and was poorly lit. It felt like being in a prison cell. The shower doors in both rooms did not close fully, so the water splashed out. In short, both rooms were substandard and did not deserve the price tag at all. My recommendation to travelers is to stay elsewhere, and if you need to stay there, avoid the small “city-view” rooms and Deluxe Room #331 that smells of sewage. I got to love Spain and its people who are very friendly and helpful, but not this hotel.

The breakfast is rich, freshly squeezed orange juice is very good, the hotel staff is warm! We are three people, booked in Ctrip, have arranged an extra bed when arriving at the hotel, very satisfied, the room is large, the suitcase can be tiled! The hotel is very close to the high-speed exit and there is an underground car park that is very safe. We went to the city and the Alhambra for a taxi. The hotel can call the car because the road in Granada is very narrow. We are not very confident that we drive. This hotel receives tours. Consider dinner at the lobby bar or in the lobby restaurant. The service is especially good, the staff is also very good at English, and the paella is delicious!

The best hotel I have stayed in Spain, located in the middle of the small city, not far from the Alhambra, the breakfast is very exquisite, I recommend everyone to come to Granada.

My husband and I went to this hotel during our honeymoon. It looked great online, with 5 star ratings. On our first night there, we had no hot water. There is a rainfall shower and a shower attachment in the bathtub. We spent the whole day outside and were looking forward to a shower. The water was cold int he rainfall shower and barely lukewarm in the bathtub. We called the front desk, and a man came by and said our options were either cold showers tonight or to shower in the spa. The next night, we requested a different room in which the showers were hot. We were then told it was a problem in the whole hotel and they were trying to find us a room. They gave us a handicap accessible room, which would have been fine except the toilet was in the shower. We requested a different room, and the hotel agent confirmed the water would be warm. I was very excited to have a shower, and I had 2 minutes of lukewarm water and then it was cold again. Granada was already wet and chilly, and this really dampened our stay. No refund or discount was offered. I didn’t have a warm shower the whole time I was there, which for a 5 star hotel is ridiculous.

I’m sorry to deduct stars for this hotel as there is much about it to enjoy and we did. The concierge was very helpful, the rooms clean and comfortable and it’s a great location for the city but ……. 1. Having a roof top bar is an asset. We were encouraged by the reception staff to visit it as it has stunning views. I asked if you had to book and was told no, open from 7. It does have stunning views as we discovered when we went up there but it was closed on Monday and Tuesday! Why? It’s peak tourist season and we were encouraged to go up there ! Very disappointing. 2. The breakfast buffet was good but there was only one person clearing and laying tables and making sure supplies were replenished. There were queues for bread, juice , bacon and eggs. It was 9am. Shame as it’s a great location .

During this trip, I learned that Eurostar is a big brand hotel chain. As a hotel, it has an excellent location. This hotel is right next to the A Palace, and it takes 5 minutes to walk to the Na Palace. Turn right and there is a very good restaurant. The room is also relatively large. It is a trustworthy brand. It's a pity that we only stayed for one day. The road in front of the door is also very beautiful.

I have travelled all over the world and this is now one of my favorite hotels I have ever stayed in. We were in a corner 1 bedroom apartment with beautiful views of the mountains. Everything was sparkling clean and the apartment felt very luxurious. Decor was beautiful, sheets and bed was very comfortable, great shower, and nicely stocked kitchen with high end appliances. I'd move in if they would let me!

Waiting for Check in, a large cup of freshly squeezed orange juice was delivered. The room facilities were also very modern. The first time the toilet was equipped with washlet. When I came back from a trip, the room sent a plate of ginkgo, cheese and ham dings and biscuits to replenish energy. Going out to eat everywhere, especially the seafood restaurant recommended by the hotel, can actually enjoy the cheap Tapas. Breakfast is ordered according to the menu, very delicious. The only downside is that there is no body lotion in the room, and the local area is very dry, but after telling the front desk, a small bottle of L'Occitane body lotion - shampoo and other toiletries are L'Occitane.

We had a wonderful experience at the Gran Via. The rooms were impeccable; over a couple of different stays in December & January, we tried a regular room as well as the suites, all were lovely. I particularly recommend the junior suite with the mural on the ceiling (room #6), it was a really special room. The spa & hammam were small but really nice, a perfect way to decompress after work, skiing in the Sierra, etc. The location of the hotel is very central to the Granada cathedral area, as well as the Albaicin. Walkable to many restaurants, bars, & tourist sites. And the rooftop has beautiful views of the cathedral and the Alhambra. What really stood out is the service. The staff was very attentive and went out of their way to make us feel welcome & comfortable. Would definitely stay at the Gran Via again next time I'm in Granada.

We spent 3 nights in these suites & had a lovely stay. The suites are spacious, clean, great price & a fantastic city location. The bathrooms are huge & offer 2 showers! The staff are friendly & offer lots of good tips for getting around Granada. Really great team running the suites. The roof top pool is perfect for a cold dip after a long day exploring the beautiful streets of Granada. Parking is available & the reception team support accessing the lift to the carpark. Would recommend this stay to anyone visiting Granada & wouldn’t hesitate to book again.