Carnarvon House Reviews

The staff was very kind and friendly. She gave us advice on where to go and led us around the hostel. Due to some issues, we were not living in the room that we booked. Instead, we were upgraded to a bigger room with its own washroom. The room is very clean and decent! The only flaw I can point out is the limited storage space inside the washroom but that is still acceptable. Everything else is more than good!

Pleasant stay. Bathroom is a bit tiny but overall is clean, staff is nice and friendly

Location was great at a very central place in Georgetown. Quiet and convenient. Nicole was very nice and accommodating too, overall the homestay was a great experience staying in a traditional shop house in Penang

The owner is friendly, the room is clean, the bed is good to sleep, the hostel is well located

The service is very good, and we can communicate in Chinese. There is a self-service snack bar. The location is also very good, and the old town attractions are within walking distance. The room is clean and hygienic, but it is a bit uncomfortable to take off your shoes and go upstairs to the room. The public area is beautiful. There is a patio outside the window of the room I stayed in.

3 minutes walk from the art district, the room is very cozy, the coffee corner is great, the service is very comfortable, thumbs up 👍

The location is very good, close to everything, less than five minutes to the George Town check-in point, and less than 10 minutes to the mural street, super convenient for city walk!! The environment is very unique, with a small loft style, very special, and full of Nanyang atmosphere The staff has a very good service attitude, warm and polite, can't find fault, five stars, and Christmas cookies were given when leaving There are free fruits and coffee in the lobby on the first floor

The location of this accommodation is very convenient, allowing you to easily explore the surrounding attractions. It is a characteristic old house, full of history and unique charm. Different from ordinary hotels, the style here is unique and makes people feel a strong cultural atmosphere. Whether it is the building itself or the interior decoration, you can experience a unique accommodation experience. This is definitely an ideal choice for travelers looking for a special experience.

I booked a suite with a bathroom. The room is not big, but the old house has limited layout, which is understandable and acceptable. You have to take off your shoes after entering the hotel before going upstairs to the room, so the room environment is relatively hygienic. The water heater did not work on the first day, and it was solved by customer service later. There is drinking water and a small amount of food in the public space downstairs. The hotel is in the old city, very close to Shantou Food Street and not far from the attractions, which can be reached on foot. In short, it is a very cost-effective hotel. The hotel does not have a 24-hour front desk, and you need to add a customer service phone or electronic communication in case you need to contact.

The accommodation is very suitable for a family trip. The room has a high ceiling and is very comfortable to live in. It is like the arcade house I lived in when I was a child. You need to take off your boots when going upstairs. The room is very clean. There are many delicious foods nearby. I am very satisfied

The hotel staff was nice. They waited for us because we needed to arrive at 10pm. The room was antique, comfortable and air-conditioned. However, the trip website said it had a private bathroom, but it turned out to be a shared bathroom. This was not the hotel's fault.

The B&B is well designed, very clean, with good service, and can do laundry. It's very quiet everywhere, so it may not be suitable for the faint of heart, haha.

I was very dissatisfied with the service of Ctrip this time, because this hotel should actually be considered a homestay. Ctrip did not clearly mark on the order page that some rooms do not have bathrooms. This time I took my 70-year-old mother out for a trip, because I wanted to feel the atmosphere of the local people's life in the old days and wanted a bigger room, so I specially booked a triple room in this hotel. Unexpectedly, the room type I booked did not have a private bathroom, and the room was on the third floor while the bathroom was on the first floor. This is absolutely unacceptable for a 70-year-old man with knee problems. The hotel's rooms with bathrooms were full. At that time, I immediately contacted Ctrip customer service to request a refund and rebook other hotels. After waiting for more than an hour, the reply I got was that the overseas agent did not agree to cancel this booking for free, and the customer service supervisor had to wait patiently before replying to me! In order not to waste 3 days of room fees and not let my 70-year-old mother wait endlessly with her suitcase, we could only accept the hotel receptionist's suggestion to go to another homestay nearby with a private bathroom on the first floor and need to add 50 Malaysian ringgits a day! The Ctrip service manager called us half an hour after we checked in. After understanding the situation, he agreed to compensate the room rate difference and apologized, but to be honest, I was no longer in the mood to listen to the apology! Regarding this type of room, the B&B receptionist told us that they clearly stated on other platforms that this room type is not suitable for the elderly. However, after understanding the situation and making my mother and I wait for an hour and a half, Ctrip refused to cancel the order for free. This service attitude and handling method will be a factor that I will carefully consider when choosing a platform to book a hotel in the future!

Except for the poor sound insulation, everything else is satisfactory. The staff is very enthusiastic to answer all questions. It is very close to the free bus stop No. 14, and the Chengdu tea restaurant nearby is very delicious. Highly recommended!