Macalister Hotel Managed By The Ascott Limited Reviews
Macalister Hotel Managed By The Ascott Limited
No 3 Lebuh Nanning, George Town, Penang, 10400, MalaysiaView Hotel Details
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Macalister Hotel Managed By The Ascott Limited Guest Reviews
4.3/5
Very Good
89 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.2
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All reviews(89)
Positive reviews(87)
Reviews with photos/video(19)
Awesome rooms(28)
Clean and tidy(26)
Friendly staff(20)
Large rooms(10)
Near shopping area(9)
Well designed(6)
Convenient for shopping(5)
Negative reviews(2)
Gerlin
2 Bedroom ( 1 King + 1 Queen )
Stayed in Nov 2024
Family
4 review
3.7/5
Posted on Dec 20, 2024
The location is good, with food around the hotel, got a watson n mini mart beside. Booked the 2 bedroom, the pictures looks too good, the room not as new, toilet get wet each time you shower. And the sink is mouldy. It's a quiet hotel, hardly see any guests around.
However, for the price for 2 bedroom and location, I guess ok with it.
Response from Property: HI Gerlin,Thank you for sharing your recent stay experience with us. We are glad you have enjoyed your recent stay with us except for the inconvenience caused on your credit card payment. Please accept my sincere apology on our services in which we shall guide the team for further improvement. We take our guests’ comments seriously and discuss guest feedback with our team.
Anonymous User
Studio Executive
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 4, 2025
Clean and spacious room, the space looks fairly new. The staff was accommodating, had to request for a late check out because meeting ran late and they responded quickly to my request. Strategic place, coffee shop and watsons next to it. Pelita restaurant and 7 eleven walking distance.
Response from Property: Hi Sir/Madam. Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay. Your kind compliments shall be shared with the team for encouragement to continuously improve the quality of our services. If you do have a chance in returning, we'll be more than happy to be your accommodation host again! The Management.
Pat Chen
Studio Executive
Stayed in May 2024
Couples
1 review
4.7/5
Amazing
Posted on Jun 17, 2024
Very good location. Enjoy 2 nights stay at this boutique hotel. Best thing is soundproof of the room, despite it was situated at Main Street but no single noise at all. Room is spacious with sofa. Service is good. Only setback is parking, have to park at roadside which is limited.
Response from Property: Dear Valued Guest ,Thank you for sharing your experience with us! We're thrilled to hear that you had an overall great stay. It's wonderful that you noticed our team members efforts in fulfilling your needs. It was a privilege to have you at PHC Hotel and we would gladly welcome you for a much longer stay next time. Until take care and best wishes.Best regards, Grace WongPHC Hotel Team
Anonymous User
2 Bedroom Executive Loft
Stayed in May 2024
Family
3 review
4.2/5
Very Good
Posted on Jun 19, 2024
Loved the 2 room suite I was given so that my teenager can have his own room, but also easy to contact.
Location wise is good for foodies with many coffee shops and cafes nearby within a 5 min walk.
There's no shopping mall nearby but you can easily take a grab that will cost 5 or 6 RM to nearby malls.
Service was acceptable with rooms clean and counter staff helpful.
Response from Property: Dear Valued Guest ,Thank you for choosing PHC Hotels l! We are elated to have met our goal of providing you with a memorable and satisfying experience. It was a privilege to host you at PHC Hotels and we cannot wait to welcome you back so we may be of service to you once again! Till we meet again, take care and be well.Kind Regards Grace Wong Revenue Manager
Angieenqi
Studio Executive
Stayed in Apr 2024
Couples
38 review
5.0/5
Outstanding
Posted on May 30, 2024
Macalister exceeded all my expectations! The room I was in was extremely spacious, providing more than enough room to relax and unwind. Located in a prime area, the hotel is surrounded by a variety of restaurants and convenient stores, making it incredibly convenient to find anything you need.
The hotel staff were super accommodating and went above and beyond to ensure our stay was comfortable. They were always ready to help with any request and even lent us a charging head for our entire trip, which was a lifesaver.
Would definitely recomend this stay to anyone visiting georgetown!
Response from Property: Dear M/M Angieenqi,Thank you for taking the time to share such a kind review of your experience at PHC Hotels. We are absolutely thrilled to hear that your recent visit proved to be wonderful and unforgettable as we strive hard to deliver our promise of ensuring our guests to have a memorable time whilst with us. We are proud to have succeeded on this occasion and having this said, we look forward to welcoming you back soon! Until then, best regards.Kind Regards Grace Wong Revenue Manager
Thetehs
Deluxe Twin
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on May 28, 2024
Location is ok. Soufflé at Dessert shop at ground Floor is delicious
Response from Property: Dear M/M Thetehs,Thank you for choosing PHC Hotels l! We are elated to have met our goal of providing you with a memorable and satisfying experience. It was a privilege to host you at PHC Hotels and we cannot wait to welcome you back so we may be of service to you once again! Till we meet again, take care and be well.Kind Regards Grace Wong Revenue Manager
Guest User
Deluxe Twin
Stayed in Jul 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Sep 24, 2024
Staff are very friendly and helpful. Room are clean and spacious enough for luggage. Location is just nice on the main street, walking distance to convenient store and food street, highly recommended!
Response from Property: Dear Valued Guest,Warmest Greetings from Penang Hotel Collection! Thank you for your review. We are delighted to hear that you enjoyed your stay .We hope there will be a chance to welcome you again and to provide you an excellent stay.Best Regards ,Grace Wong Penang Hotel Collection Managed by The Ascott Limited
jovial
Deluxe Twin
Stayed in Apr 2024
Family
2 review
4.5/5
Great
Posted on May 15, 2024
Great stay! Room was clean and toilet was well maintained. Toiletries were provided and well sufficient and replenished promptly. The hotel is located in a good area that is not too busy nor loud. Close enough to major attractions and goof food recommendations.
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for the review, We're glad your stay with us was good. We look forward to host you again whenever you're in Penang. Have a great day! Best regards, Grace WongPHC Hotel Team
Chja
2 Bedroom ( 1 King + 1 Queen )
Stayed in Mar 2024
Family
1 review
4.7/5
Amazing
Posted on Apr 25, 2024
Everything is very good. It’s just that the housekeeping didnt clean thoroughly (no wipe & floor vacuuming).
Or else it will be perfect
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review, we acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future.Best regards, Grace WongPHC Hotel Team
Ai irene
Deluxe Twin
Stayed in Aug 2024
Travel with friends
6 review
4.5/5
Great
Posted on Sep 20, 2024
Great location. Great room hotel. Surrounded by restaurants.
Response from Property: Dear Ms Ai Irene , Warmest Greetings from Penang Hotel Collection! Thank you for your review. We are delighted to hear that you enjoyed your stay .We hope there will be a chance to welcome you again and to provide you an excellent stay.Best Regards ,Grace Wong Penang Hotel Collection Managed by The Ascott Limited
Guest User
Deluxe King
Stayed in Jul 2024
Couples
2 review
4.2/5
Very Good
Posted on Oct 30, 2024
so far so good. room is big enough.
good location, nice staff!
Response from Property: Thank you for your feedback! We're glad you enjoyed the spacious room, convenient location, and our friendly staff. We look forward to welcoming you back!
Guest User
Deluxe King
Stayed in Apr 2024
Business travelers
27 review
4.0/5
Very Good
Posted on May 15, 2024
Great value for this hotel. Located very close to amenities, and the room looked new.
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for the review, We're glad your stay with us was good. We look forward to host you again whenever you're in Penang. Have a great day! Best regards, Grace WongPHC Hotel Team
Guest User
Deluxe King
Stayed in Feb 2024
Family
2 review
4.7/5
Amazing
Posted on Mar 26, 2024
The hotel is located centrally and easy to get taxis and grab cars. Our room smelled strongly of fresh paint and some of us have allergies. On informing, the staff was understanding and upgraded us to a better room. The staff was courteous and helpful always. Some renovation work is undertaken currently, which may hopefully improve the condition of rooms.
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. Best regards, Grace WongPHC Hotel Team
Ying Ling
Deluxe Twin
Stayed in Feb 2024
Couples
1 review
4.0/5
Very Good
Posted on Mar 19, 2024
We enjoyed our 4 nights' stay. Our room is spacious and clean. All the hotel staff are friendly and helpful. Thank you for everything.
Response from Property: We’re so grateful that you took the time to share positive review about us.It’s our pleasure to serve you and we look forward to your future stay with us.Kind Regards Grace Wong Revenue Manager
SAIK FUN
Deluxe Twin
Stayed in May 2024
Business travelers
73 review
4.0/5
Very Good
Posted on Jul 15, 2024
i like the staff all are so friendly , and also the design of room
Response from Property: Dear M/M Saik Fun,Thank you for sharing your experience with us! We're thrilled to hear that you had an overall great stay. It's wonderful that you noticed our team members efforts in fulfilling your needs. It was a privilege to have you at PHC Hotel and we would gladly welcome you for a much longer stay next time. Until take care and best wishes.Best regards, Grace WongPHC Hotel Team