To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.1
Service4.3
Cleanliness4.2
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All reviews(216)
Positive reviews(208)
Reviews with photos/video(65)
Awesome rooms(36)
Near shopping area(11)
Great value for money(10)
Average sound insulation(9)
Loved the view(7)
Convenient for shopping(7)
Many amenities(6)
Well designed(4)
Negative reviews(8)
SURATMININGSEH
Family Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Really good location who come with own transportation. Easy check in. My luck i can check in early. Will repeat again if i go to genting highland.
Response from Property: Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found our location convenient for travelers with their own transportation. It's great to know that your check-in process was smooth and that you appreciated the early check-in opportunity.We’re delighted to hear you'll choose us again for your next visit to Genting Highlands. We look forward to welcoming you back and making your future stays just as enjoyable!
Guest User
Superior Double without Window
Stayed in Oct 2024
Solo travelers
3 review
3.7/5
Posted on Dec 6, 2024
Mixed experience.
Cleanliness can improve a lot.
Toilet was left unclean, not flushed after previous use.
Service staff probably didn't pay attention to that.
Bed sheets maybe clean but had Bed Bugs Crawling underneath.
Large TV with Netflix.
Amenities provided were good.
Air-conditioning remote fixed to the wall.
Check in-out smooth.
Response from Property: Dear Value Guest,Thank you for your feedback, and we sincerely apologize for the issues you experienced during your stay. We take cleanliness very seriously and will address the concerns you raised with our housekeeping team to ensure this doesn't happen again. We are glad to hear that you appreciated the amenities and the smooth check-in/out process. We hope to provide you with a better experience in the future.(The Management)
Allymanny
Superior Double without Window
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 22, 2024
My stay at Le Verts Genting Highland during my trip to Genting a month ago was absolutely wonderful! From the moment we arrived, I was impressed by the luxurious decor of the hotel, which truly set the tone for a relaxing getaway. The room was incredibly comfortable, with top-notch cleanliness that made it feel like a home away from home.
The staff were incredibly friendly and helpful, always going the extra mile to ensure we had everything we needed. The cool weather in Genting made it the perfect escape from the hustle and bustle of daily life, allowing me and my husband to unwind both physically and mentally.
One of the highlights of our stay was simply walking around the hotel area in the evening. We found steamed chestnuts and sweet potatoes, which were the perfect treat after a peaceful stroll. The food options in the area were never an issue, and everything we had was delicious.
Overall, our experience at Le Verts was fantastic, and I’d highly recommend it to anyone visiting Genting Highland. It’s a beautiful, serene spot that offers great service and a comfortable stay – I’ll definitely be returning!
Response from Property: Thank you for your heartwarming review and for choosing Le Verts Genting Highlands for your getaway. We’re absolutely delighted to hear about your wonderful experience with us!It brings us great joy to know you enjoyed our luxurious decor, comfortable and clean rooms, and the friendly service provided by our team. We aim to create a relaxing and memorable experience for all our guests, and your kind words are a testament to our efforts.The cool Genting weather and your mention of the steamed chestnuts and sweet potatoes add such a cozy touch to your experience—it’s little moments like these that make a trip special! We’re also thrilled you found the food options around the area satisfying and delicious.We truly appreciate your recommendation and look forward to welcoming you and your husband back for another serene and memorable stay.
Ninky Tay
Superior Double without Window
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 10, 2024
clean & good location..you can walk to the shop behind Starbucks, a lot of food courts..will stay here again for the future holiday..but the parking is not free..
Response from Property: Dear Ninky Tay,Thank you for your great feedback! We are glad you enjoyed the clean room and convenient location. It's fantastic to hear that you found the nearby food courts and shops convenient. We understand that parking charges can be an inconvenience, and we appreciate your understanding. We look forward to welcoming you back for your future holidays! (The Management)
Tabitha Liam
Superior Double without Window
Stayed in Sep 2024
Couples
17 review
4.0/5
Very Good
Posted on Nov 9, 2024
Location wise with convenience shop nearby. Easily to find food for breakfast. Friendly service counter.
Response from Property: Thank you for your kind review! We’re glad to hear that our convenient location, nearby shops, and ease of finding breakfast added to your experience. We’re also delighted that our service team made a positive impression on you.We look forward to welcoming you back for another enjoyable stay in the future!
Guest User
Family Room
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 17, 2025
Everything okay but room size is too small for 4 person.
Anonymous User
Deluxe Room Double
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 4, 2024
all good
got parking facility
staff at night shift girl very nice
Response from Property: Dear Value Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed the parking facility and that our night shift staff made a good impression. We’ll be sure to pass on your kind words to her. We look forward to welcoming you back soon! (The Management)
Anonymous User
Deluxe Room Double
Stayed in Aug 2024
Couples
33 review
1.7/5
Posted on Oct 2, 2024
Be warn that the “deluxe room double“(17m2) picture shown and booked in the trip app does not tally with what we observed in the room. It appears to be more like a superior double(13m2). See self explanatory photos.
Hairdryer is missing in the room, need to request from counter. Aircon vent below is dirty and layer of dust is seen at the cupboard
Response from Property: Thank you for bringing these issues to our attention. We sincerely apologize for the discrepancies between the room you booked and the one you received, as well as for the missing hairdryer and cleanliness concerns you experienced. Your feedback is important to us, and we will immediately address these matters with our housekeeping team to ensure that all rooms are properly maintained and match the descriptions accurately.We truly value your comments and will work to improve our services. We hope to have the opportunity to welcome you back for a much better experience in the future.
Kin Feng Wong
Deluxe Room Double
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Good location and friendly front desk
Response from Property: Thank you for your kind feedback! We're delighted to know you enjoyed our convenient location and found our front desk team friendly and welcoming.Your satisfaction is our priority, and we look forward to hosting you again soon for another pleasant stay.
WilliamYeo
Family Room Plus
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Cleanliness and Good location.
Good Recommend
Response from Property: Dear William,Thank you for your positive feedback! We're happy to hear that you were satisfied with the cleanliness and location. We truly appreciate your recommendation and look forward to welcoming you back! (Admin)
Anonymous User
Superior Double without Window
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Can repeat again.. Already 2 times coming very good
Response from Property: Dear Value Guest, Thank you for your continued support and for visiting us twice! We’re so happy to hear that you’ve had a great experience both times. We look forward to welcoming you again soon! (Admin)
gabryel
Deluxe Room Double
Stayed in Jul 2024
Couples
2 review
4.7/5
Amazing
Posted on Aug 19, 2024
very big room and clean. food not to worry, convenience stores too. many are around. great calue for the price, would stay here again!! just take grab to awana to get cable car to genting
location 4/5 cuz may be a little bit hard to get grab to hotel at late night from awana.
Response from Property: Thank you for your wonderful review! We're thrilled to hear that you enjoyed the spacious and clean room, as well as the convenience of nearby stores and the value for money we offer. It's great to know that you would choose to stay with us again.We appreciate your feedback regarding the late-night Grab availability from Awana to our hotel. We understand how important smooth transportation is for our guests, and we'll continue to explore ways to enhance the overall experience.Thank you once again for staying with us, and we look forward to welcoming you back on your next visit!
Zatul Illyana Md Sharif
Superior Double without Window
Stayed in Jul 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Aug 11, 2024
No deposit needed during check in.. easy to find.. got few eateries and 7-11 which is really convenience
Response from Property: Thank you for sharing your positive feedback! We’re glad you appreciated the convenience of our location, with nearby eateries and the 7-Eleven. It’s also great to hear that our check-in process was hassle-free for you.We aim to make our guests' stay as comfortable and convenient as possible, and we're thrilled that you had a good experience. We look forward to welcoming you back on your next visit!
Anonymous User
Deluxe Room Double
Stayed in Jun 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Jul 29, 2024
Location is good, there are many f&b restaurants nearby. Check in and check out process is fast and staffs are friendly. Overall, we enjoy our night here. Will definitely come again next time!
Response from Property: Dear Value Guest, Thank you for your kind words! We're glad to hear that you enjoyed our convenient location, the nearby dining options, and the friendly service from our staff. We're pleased that the check-in and check-out process was fast and efficient for you. It's wonderful to know that you had an enjoyable stay, and we look forward to welcoming you back next time!
Burhanuddin
Deluxe Room Double
Stayed in Jun 2024
Travel with friends
62 review
4.5/5
Great
Posted on Jul 21, 2024
The hotel is very clean. The staff is friendly. The location is near to GHPO and shoplots. The price is cheap.
The counter only open from 7 am to 12.30 am. Only have one plug in the room.
Response from Property: Dear Value Guest,Thank you for your feedback! We're glad to hear that you found the hotel very clean, our staff friendly, and the location convenient to GPO and nearby shop lots. We strive to offer competitive pricing to our guests. We apologize for the limited counter hours and the availability of only one plug in the room. Your comments are valuable to us, and we will look into making improvements. We hope to welcome you back in the future!