Resorts World Genting - Crockfords

The windows in the room were so dirty that it was impossible to take pictures. The operation of some electronic equipment in the room cannot be clearly understood at a glance, and it takes a lot of effort to use your brain. The route from the hotel to the guest room is not clear. Staying in Genting at this price is too low value for money. The breakfast and dinner provided were of a very low standard. When I checked in on the same day, I was told that the room would be upgraded for free the next day and that I would not need to move (it was a problem with Ctrip when booking the room). However, I got a call at about 2 o'clock this afternoon to tell me what kind of water pipes needed to be repaired in the room and asked me to move. It was the first time I encountered this kind of experience for two days with a room costing nearly 7,000 yuan.

太喜歡這家酒店了，床的舒適程度和蒸汽浴房沒得説！

It's a pretty good hotel. A short walk downstairs will take you to the shopping mall. The scenery is beautiful. If you want to take pictures, you can really feel like you are in the clouds if you find the right angle. I came here for my birthday, and they decorated me with a few balloons, but nothing else. I think the hardware is OK, but the service is not up to par, the network is not good, and the service lady is not very helpful. By the way, she will help you with your luggage when you check in, but not when you check out. Secondly, I asked the front desk if I wanted to change the doll (dragon) in the room to a classic hotel bear. The front desk lady said it was okay, but then another lady said it couldn't be changed due to hygiene issues. Well, I was a little disappointed because I spent a lot of time waiting for the change, but was finally told that it was not allowed, and the premise was that I didn't move the bed, but forget it, it's just a little disappointing.

The hotel is very clean and beautiful. Will come back again

I stayed at this hotel because it is the only hotel in Genting Highlands that provides butler service. Faizen, the Assistant Manager responsible for housekeeping team operations, was helpful in answering my pre-arrival inquiries and professionally organizing my stay. In addition, Mark from the housekeeping team is very attentive and helpful. Thanks to his professional service, I was well taken care of during my stay. On the downside, breakfast is a la carte with few choices (the one in the photo is breakfast). In addition, some staff (such as the hotel's Genting rewards club) have average attitudes and do not meet the standards of a Forbes five-star hotel.