Genteng Hotels with Airport pickup service

The TV is not well connected as it always gets a notification of no signal. It would be better if the staff checks all the facilities before the guest checks in. In some cases, guests won't remember or have the time to report the issue immediately..

- the hotel is in the city center - near plaza surabaya - not very big hotel but modern aesthetic - the lobby is spacious, lots of sofas and tables, there is a cafe - the hallways are clean and the carpets are thick - the room is not very spacious but aesthetic - there is a big smart tv - there is a relaxing sofa - the bed is soft, lots of pillows, thick blankets - great view - the windows are big - standard tea, coffee, sugar and creamer - there is an electric kettle - there is a blend of Surabaya city and prayer times - the bathroom and toilet are a bit cramped - there is a sink and many and thick towels - complete amenities - there is a bath robe, a pair of sandals, a safety box, but no iron - the wardrobe is big and lots of drawers - the gym is a bit small - indoor pool is not very big but aesthetic - the restaurant is spacious, the food is plentiful and delicious

We booked the executive room & couldn't be happier with our choice! From the moment we arrived, Lintang’s warmth & excellent service made a lasting impression. She kindly allowed us to check in early after noticing how tired we were from our flight, and she even provided us with a room that had the best view! The breakfast was a highlight of our stay, offering an abundance of delicious local dishes. We truly appreciated having the opportunity to enjoy local delicacies rather than standard international fare, which made our experience even more special. The room itself was spacious & comfortable, providing the perfect retreat after our adventures. Overall, we had a fantastic stay & would highly recommend this place to anyone looking for a great experience!

It's quite fun, but the lighting in the room is a bit dim and there are lots of mosquitoes

This hotel is in central Surabaya, but the room interior really needs to be repaired. The furniture was also scratched, when we came here when it was raining, the upper ceiling had water droplets on it and it turned out it was leaking... and there were lots of small insects, and like small crosses in the bathroom... all the rooms were like that, visitors wouldn't come back again... Even though the employees are very friendly, the security, Miss Angkringan, and the technicians... are really good...👍 Complete facilities, get 2 sandals, a comb, and the room is quite spacious. BTW, thank you trip.com for providing cheap prices

Everything went well. The hotel staff is friendly, even though the hotel is old but still well maintained, the location is very strategic. Breakfast is quite varied and tastes good. Very value for money.

I had a wonderful experience here. The hotel is conveniently located just a three-minute walk from a large shopping mall, making it very easy to access shops and restaurants. The living environment was excellent, and the front desk staff kindly upgraded my room, which made my stay even more comfortable. After wandering around for weeks, being able to relax and watch Netflix was simply fantastic. Highly recommend this hotel for anyone looking for a comfortable and convenient stay in Surabaya!

The room is quite good, service so so, only stay for one night. Will gome again to Surabaya.

Big room and walkable to the malls like Tunjungan Plaza and Plaza Surabaya. But aircon is set to a fixed temperature and even after changing rooms it's still not cool enough

Great with Swiss Belinn Surabaya. Except towels are not that new or clean....Anyway, almost everything is good and it's highly recommended.